ICT Senior Associate

Contract

This is a LICA-7 contract. This kind of contract is known as Local Individual Contractor Agreements. It is normally only for nationals. It's an external contract. It usually requires 7 years of experience, depending on education. More about LICA-7 contracts.

Functional Responsibilities

Under the direct supervision of the Head of Support Services, and technical guidance of the ICT Regional Advisor and colleagues in HQ, the ICT Senior Associate is responsible for efficient and effective ICT management and support to the operations in a given geography. In the discharge of her/his duties, the ICT Senior Associate liaises with UNOPS programme support colleagues, in order to ensure best support.

The ICT Senior Associate will coordinate and implement the provision of ICT services and practices in the UNOPS Panama office, so as to support as back-up for other centres of the Multi-Country Office.

ICT client services, management and administration - Ensures efficient and effective ICT client services, management and administration, focusing on achievement of the following results: - Implementation of ICT and operational strategies compliant with UNOPS rules, regulations, policies and framework.

Network administration - Ensure efficient network administration, focusing on achievement of the following results: - Maintenance of network and internet connectivity to ensure stable operation, availability of bandwidth, and reliable connection to the internet and HQ based systems.

Team Management - Facilitates the engagement and provision of high quality results and services of the team supervised through effective work planning, performance management, coaching, and promotion of learning and development.

Knowledge building and knowledge sharing - Training and guidance to users in efficient and secure use of ICT systems and services

To access the full list of roles and responsibilities, please download the terms of references attached to the announcement.

Competencies

Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.

Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles. Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role). Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries. Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements. Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving. Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Education/Experience/Language requirements

Education - High School Diploma is required. - Diploma or University Degree, preferably in information sciences, computer sciences or engineering, is desirable and may substitute some years of required relevant experience.

Experience - A minimum of 7 years (or less according to Degree level) of progressively support experience in the field of information technology and/or telecommunications and systems, preferably in an international environment. - Experience in the usage of computers and office software packages (MS Office 2010 and/or newer versions).

Desired:

• Experience in GSuite
• Experience in coordinating/implementing ICT Projects

• Experience in facilitating training.

• Experience in management of Active Directory, Windows servers, and network infrastructure.

• Previous experience in UN System or public sector will be an asset.

Language - Full working knowledge of English, and Spanish. - Knowledge of another official UNOPS language is an asset.

Contract type, level and duration

Contract type: Individual Contractor Agreement

Contract level: LICA 7 The vacancy is open to national candidates in Panama.

Contract duration: Ongoing ICA – ‘Open-ended, subject to organizational requirements, availability of funds and satisfactory performance.’

Work life harmonization: UNOPS values its people and recognizes the importance of balancing professional and personal demands. We have a progressive policy on work-life harmonization and offer several flexible working options.

UNOPS is an equal opportunity employer and all quialified applicants will receive consideration for employment. We encoourage female candidates to apply.

For more details about the ICA contractual modality, please follow this link: https://www.unops.org/english/Opportunities/job-opportunities/what-we-offer/Pages/Individual-Contractor-Agreements.aspx

Additional Considerations

• Please note that the closing date is midnight Copenhagen time
• Applications received after the closing date will not be considered.
• Only those candidates that are short-listed for interviews will be notified.
• Qualified female candidates are strongly encouraged to apply.
• UNOPS seeks to reasonably accommodate candidates with special needs, upon request.
• Work life harmonization - UNOPS values its people and recognizes the importance of balancing professional and personal demands. We have a progressive policy on work-life harmonization and offer several flexible working options. This policy applies to UNOPS personnel on all contract types
• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post
• For retainer contracts, you must complete a few Mandatory Courses (around 4 hours) in your own time, before providing services to UNOPS.
• The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.

It is the policy of UNOPS to conduct background checks on all potential recruits/interns. Recruitment/internship in UNOPS is contingent on the results of such checks.

Background Information - Job-specific

The United Nations Office for Project Services (UNOPS) is an operational arm of the United Nations, supporting the successful implementation of its partners' peacebuilding, humanitarian and development projects around the world. UNOPS supports partners to build a better future by providing services that increase the efficiency, effectiveness and sustainability of peace building, humanitarian and development projects. Mandated as a central resource of the United Nations, UNOPS provides sustainable project management, procurement and infrastructure services to a wide range of governments, donors and United Nations organizations.

In Panama, UNOPS began its operations in 2009, offering strategic solutions to its partners. UNOPS has supported the initiatives of the Panamanian Government aiming to achieve the 2030 Agenda and the Sustainable Development Goals (SDGs) through technical assistance and project coordination at the local and national level. UNOPS also supports other UN agencies through the provision of HR and procurement services, to strengthen the implementation of initiatives at regional level.

Under the direct supervision of the Head of Support Services, and technical guidance of the ICT Regional Advisor and colleagues in HQ, the ICT Senior Associate is responsible for efficient and effective ICT management and support to the operations in a given geography. In the discharge of her/his duties, the ICT Senior Associate liaises with UNOPS programme support colleagues, in order to ensure best support.

The ICT Senior Associate will coordinate and implement the provision of ICT services and practices in the UNOPS Panama office, so as to support as back-up for other centres of the Multi-Country Office.

Additional information