ICT Senior Assistant – IT Infrastructure

Contract

This is a G-5 contract. This kind of contract is known as General Service and related categories. It is normally only for nationals. It usually requires 5 years of experience, depending on education. More about G-5 contracts.

Background Information - Job-specific

***** THIS IS A LOCAL POSITION FOR WHICH ONLY APPLICANTS WHO ARE ITALIAN OR EUROPEAN UNION CITIZENS OR APPLICANTS WHO POSSESS A VALID RESIDENCE AND WORK PERMIT IN ITALY ARE ELIGIBLE FOR CONSIDERATION*****

******* FEMALE CANDIDATES ARE STRONGLY ENCOURAGED TO APPLY******

UNOPS supports partners to build a better future by providing services that increase the efficiency, effectiveness and sustainability of peace building, humanitarian and development projects. Mandated as a central resource of the United Nations, UNOPS provides sustainable project management, procurement and infrastructure services to a wide range of governments, donors and United Nations organizations.

The New York Portfolios Office (NYPO) supports the United Nations Secretariat, as well as other New York-based United Nations organizations, bilateral and multilateral partners in the delivery of UNOPS mandate in project management, infrastructure management, and procurement management.

Sustainable Development Cluster (SDC) supports diverse partners with their peacebuilding, humanitarian, and development operations. It was formed by combining the following portfolios: Grants Management Services (GMS), UN Technology Support Services (UNTSS), Development and Special Initiatives Portfolio (DSIP) It provides Services to partners' programmes that are designed, structured, and managed with a global perspective and primarily serving partners that are headquartered in New York. The SDC has a footprint of approximately 125 countries.

The ICT Senior Assistant – IT Infrastructure will carry out his/her tasks within the Platform Support Unit in the Field Technology Service (FTS) at the UN ICT Facility, Valencia (UNICTFV). Under the overall supervision of UNOPS Senior Programme Manager and direct supervision Information Systems Officer, the incumbent works under the guidance of the Chief Infrastructure and Operations Section in the UNGSC Valencia, Spain, provides specific expertise in the implementation and operation of the UN Hybrid Cloud strategy for the back end infrastructure including: load balancing support, Citrix and virtualization support, processing cloud services and tools to monitor performance, availability and capacity of the hybrid environment.

This is a position in UNOPS for supporting projects carried out for or in the United Nations Secretariat. The incumbent of this position will be a staff member of UNOPS under its full responsibility.

Functional Responsibilities

Under the overall supervision of the UNOPS Senior Programme Manager, the incumbent works under the guidance of the Chief Infrastructure and Operations Section in the UNGSC and will report to Information Systems Officer or his/her designate and is responsible for the following duties:

Summary of Key Functions

• Citrix and Virtualization Support
• IT Infrastructure and access layer support
• Technical Support

• Knowledge Management

  Citrix and Virtualization Support:- Provide support in maintaining Citrix Virtual Apps platform that support several mission critical applications.

• Provide support in maintaining Citrix Application Delivery Controllers platform.
• Automate tasks using Ansible and PowerShell for Linux and Windows systems.
• Automate infrastructure deployments using Infrastructure as a Code solutions and framework using Terraform.

IT infrastructure and access layer support - Maintain Load balancing Deployment that support several mission critical applications. - Manage Load balancing deployment in private and public cloud. - Manage Certificates and secure access to published applications.

Technical Support - Contribute to develop scripts for operation process automation based on systems engineering and configuration management frameworks. - Assist on the deployment of several projects, including hands-on configuration of complex components. - Contribute to solve complex problems related to IT infrastructure. - Participate in on-call rotation that includes afternoon working hour shifts.

Knowledge Management: - Continually explore, evaluate and recommend advanced technologies to provide higher quality service, scalability and modern architectural standards.

Perform other duties as may be reasonably required and in line with the incumbent’s scope of services above

Impact of Results

The result of work of the ICT Senior Assistant – IT Infrastructure impacts directly on delivery of services that satisfy the requirements of the Department as well as the performance of the services implemented in the DPO and Peace Keeping and Special Political Missions and headquarters. It will also ensure proper processes and methodologies are followed and implemented according to the latest of the industry standards. The incumbent is responsible for ensuring activities for all global locations are in line with the overall business targets and UN policies, rules and regulations.

Education/Experience/Language requirements

***FEMALE CANDIDATES ARE STRONGLY ENCOURAGED TO APPLY

*CANDIDATES WITH NO UNITED NATIONS OR UNOPS EXPERIENCE ARE STRONGLY ENCOURAGED TO APPLY** Education: - High school diploma or equivalent is required. - Citrix or Virtualization APP related certifications are desirable - Certification in Load balancing is desirable

Experience: Required experience:

• A minimum of five (5) years of progressively responsible experience in the field of information technology and/or telecommunications and systems, preferably in an international environment.
• A minimum of two (2) years of experience with Citrix technologies and their use in delivering secure, highly available, mission critical enterprise-class solutions
• A minimum of two (2) years of experience with load balancing technologies

Desired experience: The following experience is optional. Candidates who do not have it are welcome to apply

• Experience supporting multi location enterprise grade data centre.
• Experience in certificates management

Language: - Fluency in English (read, write, speak) is required. - Knowledge of another United Nations official language is an asset.

Competencies

Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.

Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles. Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role). Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries. Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements. Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving. Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Contract type, level and duration

Contract type: Staff Contract level: G5 Contract duration: One year initially, renewable subject to satisfactory performance and funding availability

For more details about United Nations staff contracts, please follow this link: https://www.unops.org/english/Opportunities/job-opportunities/what-we-offer/Pages/UN-Staff-Contracts.aspx

Additional Information

• Please note that UNOPS does not accept unsolicited resumes.
• Applications received after the closing date will not be considered.
• Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process, which involves various assessments.
• UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of many diverse nationalities, cultures, languages, races, gender identities, sexual orientations, and abilities. UNOPS seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce.
• Qualified women and candidates from groups which are underrepresented in the UNOPS workforce are encouraged to apply. These include in particular candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities.
• We would like to ensure all candidates perform at their best during the assessment process. If you are shortlisted and require additional assistance to complete any assessment, including reasonable accommodation, please inform our human resources team when you receive an invitation.

Terms and Conditions

• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post.
• For retainer contracts, you must complete a few Mandatory Courses (they take around 4 hours to complete) in your own time, before providing services to UNOPS. For more information on a retainer contract here.
• All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda.
• It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.