ICT Senior Assistant – Data Center Infrastructure

Contract

This is a G-5 contract. This kind of contract is known as General Service and related categories. It is normally only for nationals. It usually requires 5 years of experience, depending on education. More about G-5 contracts.

Background Information - Job-specific

******** THIS IS A LOCAL POSITION FOR WHICH ONLY APPLICANTS WHO ARE SPANISH OR EUROPEAN UNION CITIZENS OR APPLICANTS WHO POSSESS A VALID RESIDENCE AND WORK PERMIT IN SPAIN ARE ELIGIBLE FOR CONSIDERATION******

*** FEMALE CANDIDATES ARE STRONGLY ENCOURAGED TO APPLY****

UNOPS supports partners to build a better future by providing services that increase the efficiency, effectiveness and sustainability of peace building, humanitarian and development projects. Mandated as a central resource of the United Nations, UNOPS provides sustainable project management, procurement and infrastructure services to a wide range of governments, donors and United Nations organizations.

The New York Portfolios Office (NYPO) supports the United Nations Secretariat, as well as other New York-based United Nations organizations, bilateral and multilateral partners in the delivery of UNOPS mandate in project management, infrastructure management, and procurement management.

The Sustainable Development Cluster (SDC) supports diverse partners with their Peacebuilding, humanitarian and development operations. It was formed by combining the following portfolios: Grants Management Services (GMS), UN Technology Support Services (UNTSS), Development and Special Initiatives Portfolio (DSIP). It provides Services to partners' programmes that are designed, structured, and managed with a global perspective and primarily serving partners that are headquartered in New York. The SDC has a footprint of approximately 125 countries.

The United Nations Department of Operational Support, Office of Information and Communications Technology (UN DOS-OICT) is responsible for the delivery of applications and technologies that satisfy the requirements of the Departments of Peacekeeping Operations and Operational Support (DPO/DOS) missions as well as Special Political Missions (SPMs).

The Technology Infrastructure Support Unit (TISU) is responsible for the delivery and maintenance of two TIER 3 Certified Data Centre Critical Facilities, maintaining the electromechanical platform where the entire telecommunication services are supported for the UN secretariat, agencies, funds and programs.

The section maintains the following services 24/7/365: Emergency power generation; High Availability UPS Systems of 3 MW; Remote monitoring and automation of systems; Cooling and ventilation; Fire suppression systems; Solar generation of 800 kW; Other green practices as direct free cooling to ensure an eco-friendly and viable critical facility; Mission Support Products as Modular systems (MCC) in several versions for multiple applications; Hybrid Solar – Diesel generation and other standalone power self-sustainable systems.

The ICT Senior Assistant – Data Center Infrastructure working in UNGSC will liaise among project managers, design teams, operations teams, and our partners / suppliers communicating between all key stakeholders to ensure the smooth and successful implementation of new services and maintenance of existing ones.

UNOPS ICT Senior Assistant – Data Center Infrastructure supports a diverse and complex portfolio of electromechanical and automation systems, Industrial Internet of Things system designed to maintain the optimum environmental conditions for the operation of all telecommunications and IT equipment to ensure full availability, continuous and safe operation year-round.

This is a position in UNOPS for supporting projects carried out for the United Nations Secretariat.

The incumbent of this position will be a staff member of UNOPS under its full responsibility.

Functional Responsibilities

Under the overall supervision of the UNOPS Senior Programme Manager, the incumbent works under the direct guidance of the Chief Technology Infrastructure Support Unit, at the UN ICT Facility in Valencia, Spain and is responsible for following key functions: Summary of Key Functions:

1. Preventive and Corrective Maintenance in support of UNGSC Critical Data Center
2. Coordinate with TISU management about the conduct of the Uptime Tier III, and activities related to ISO’s certification and re-certification of the Data Centre
3. Rack Hosting Service provided to the Data Centre for IT equipment installation and infrastructure modification as required
4. Provide technical support for the Internet of Things (IoT) and operational technology (OT) systems

Details of Duties:

Preventive and Corrective Maintenance in support of UNGSC Critical Data Center activities (These activities are associated to the UNGSC Satellite Hub and Data Centre Environmental requirements applicable for Data Centre infrastructure service continuity in Valencia. Such activities and requirements are executed according to the scope of the ISO 27001, ISO 14001 and TIER III certifications held by UNGSC): - Assist in routine preventive maintenance tasks according to established schedules, to ensure the reliability, optimal performance, uptime, and longevity of data center infrastructure. - Identify potential issues or failures through regular monitoring, testing, and analysis, and take proactive measures to address them. - Execute corrective maintenance procedures to address hardware failures, network disruptions, and other technical problems. - Maintain accurate records of maintenance activities, including repairs, replacements, and system upgrades. - Assist in the installation, configuration, and deployment of data center equipment and systems. - Collaborate with cross-functional teams to diagnose and troubleshoot complex problems related to hardware, software, and network connectivity of industrial sensors and devices. - Assist in monitoring and maintaining HVAC systems, power distribution, power generation, power backup, UPS systems, and fire suppression systems. - Assist with the access control system, including revision of access point control devices, tailgate system, door locks, access control terminal, application setup, maintenance, and support. - Provide setup assistance for CCTV and audio-video systems - Follow industry standards and best practices for cable management, labeling, and documentation. - Respond to and resolve escalated technical issues and outages in a timely manner to minimize downtime and ensure optimal performance. - Collaborate with cross-functional teams to diagnose and troubleshoot complex problems related to hardware, software, and network connectivity. - Liaise with External Service Providers or contractors to support other technologies integrated within the Data Centre infrastructures (Main electric lines, Fire Suppression Systems, UPS’s and Generators) - Monitor, analyse and optimize cooling systems and power usage to upgrade performance and increase efficiency, reducing power consumption when possible.

Coordinate with TISU management about the conduct of the Uptime Tier III, and activities related to ISO’s certification and re-certification of the Data Centre

• Assist in updating documentation required by the Uptime Institute with the definition of Tier III certification of the Data Centre.
• Assist to maintain, improve or execute operations in compliance with ISO 27001 Standard Operating Procedures within the Unit.
• Carry out internal trainings and regular meetings for ISO 27001 and 14001 standards, reviews, updates, and archives of hard copy documentation related to infrastructures of the Data Centre.

Rack Hosting Service provided to the Data Centre for IT equipment installation and infrastructure modification as required

• Oversee the provisioning and management of data center rack space, ensuring efficient utilization and adherence to best practices.
• Coordinate with internal teams and external customers to allocate rack space and ensure timely deployment of equipment.
• Conduct regular audits of rack installations, ensuring compliance with safety, security, and performance standards.
• Monitor power and cooling capacities and recommend optimizations to maximize efficiency and minimize downtime.

Provide technical support for the Internet of Things (IoT) and operational technology (OT) systems: - Assist in the deployment, configuration, and maintenance of IoT/OT devices and systems, such as sensors, controllers (PLC, Microcontrollers), and gateways. - Collaborate with OT/IoT teams to implement security measures, monitor system performance, and ensure compliance with industry standards. - Troubleshoot and resolve issues related to OT/IoT connectivity, data collection, and integration with enterprise systems. - Stay up to date with emerging technologies and trends in the OT/IoT field and provide recommendations for process improvement and optimization.

Perform other duties as may be reasonably required and in line with the incumbent’s scope of services above. Impact of Results The effective and successful achievement of key results by the ICT Senior Assistant directly affects the overall efficiency and effectiveness of the relevant business unit/project, in ICT management, impacting the timely and effective implementation of the respective services and deliverables. This ensures client satisfaction and promotes the image and credibility of UNOPS as an effective service provider in project services and management. This enhances UNOPS’ competitive position as a partner of choice in sustainable development and project services in the country/region served.

Education/Experience/Language requirements

Education: - High school diploma or equivalent is required. - Diploma or University Degree, preferably in information sciences, computer sciences or engineering, is desirable

Experience: Required

• A minimum of five (5) years of progressively responsible professional experience in the field of ICT, Information Systems, or other related fields is required.

Of which - A minimum of four (4) years of progressively responsible professional experience in the field of Data Centre Infrastructure. - Basic knowledge of networking protocols is required.

**Desirable: ****The following experience is optional. Candidates who do not have it are welcome to apply)******

• Good understanding and experience of Internet of Things (IoT), Operational Technology (OT), Industrial control systems (ICS), Supervisory Control and Data Acquisition (SCADA) systems.
• Understanding of OT/IoT concepts, protocols (such as MQTT, Modbus), and related technologies.
• Strong communication skills to effectively collaborate with cross-functional teams and stakeholders.
• Experience in an international/ multicultural organization in the field of Data Centre Infrastructure.
• Experience in PLC and microcontroller configuration and programming.
• Understanding of SQL database.

Language Requirements:

• Fluency in English (read, write, speak) is required.
• Knowledge of another United Nations official language is an asset.

Competencies

Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.

Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles. Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role). Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries. Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements. Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving. Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Contract type, level and duration

Contract type; Fixed Term staff Contract level; G5 Contract duration; 'One year initially, renewable subject to satisfactory performance and funding availability'

For more details about United Nations staff contracts, please follow this link: https://www.unops.org/english/Opportunities/job-opportunities/what-we-offer/Pages/UN-Staff-Contracts.aspx

Additional Information

• Please note that UNOPS does not accept unsolicited resumes.
• Applications received after the closing date will not be considered.
• Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process, which involves various assessments.
• UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of many diverse nationalities, cultures, languages, races, gender identities, sexual orientations, and abilities. UNOPS seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce.
• Qualified women and candidates from groups which are underrepresented in the UNOPS workforce are encouraged to apply. These include in particular candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities.
• We would like to ensure all candidates perform at their best during the assessment process. If you are shortlisted and require additional assistance to complete any assessment, including reasonable accommodation, please inform our human resources team when you receive an invitation.

Terms and Conditions

• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post.
• For retainer contracts, you must complete a few Mandatory Courses (they take around 4 hours to complete) in your own time, before providing services to UNOPS. For more information on a retainer contract here.
• All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda.
• It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.