ICT Senior Assistant – Data and Analytics

Contract

This is a G-5 contract. This kind of contract is known as General Service and related categories. It is normally only for nationals. It usually requires 5 years of experience, depending on education. More about G-5 contracts.

Background Information - Job-specific

**** THIS IS A LOCAL POSITION FOR WHICH ONLY APPLICANTS WHO ARE SPANISH OR EUROPEAN UNION CITIZENS OR APPLICANTS WHO POSSESS A VALID RESIDENCE AND WORK PERMIT IN SPAIN ARE ELIGIBLE FOR CONSIDERATION****** ***** FEMALE CANDIDATES ARE STRONGLY ENCOURAGED TO APPLY******

UNOPS supports partners to build a better future by providing services that increase the efficiency, effectiveness and sustainability of peace building, humanitarian and development projects. Mandated as a central resource of the United Nations, UNOPS provides sustainable project management, procurement and infrastructure services to a wide range of governments, donors and United Nations organizations.

The New York Portfolios Office (NYPO) supports the United Nations Secretariat, as well as other New York-based United Nations organizations, bilateral and multilateral partners in the delivery of UNOPS mandate in project management, infrastructure management, and procurement management.

The Sustainable Development Cluster (SDC) supports diverse partners with their peacebuilding, humanitarian, and development operations. It was formed by combining the following portfolios: Grants Management Services (GMS), UN Technology Support Services (UNTSS), Development and Special Initiatives Portfolio (DSIP) It provides Services to partners' programmes that are designed, structured, and managed with a global perspective and primarily serving partners that are headquartered in New York. The SDC has a footprint of approximately 125 countries.

Umoja is a continuous organizational transformation, enabling high-quality, and cost-effective service delivery for evolving United Nations mandates, anywhere in the world. By updating skills, harmonizing practices and applying global technology, Umoja maximizes productivity of the UN’s human, financial and material resources.

One of the most transformative benefits which Umoja provides to the UN is the ability to conduct complex analyses of critical data. By aggregating operational data for analytics across functional areas within the Organization, Umoja frees up time for higher value-added activities, which would have been otherwise spent on inefficient, paper-based tasks.

Following approval by the United Nations General Assembly in December 2020, the Enterprise Resource Planning Solution Division (ERPSD) was established on 1 January 2021. Its primary objectives being to:

1. Improve and support all deployed Umoja solutions 2. Continue to innovate and introduce fit-for-purpose exciting ERP Products.

UNOPS has signed a Financial Agreement ERPSD and the resources will provide capacity for data conversion and integration services ensuring ensures that Umoja analytics deployment through the entire Organization across various Process and functional areas using standard processes and tools in a timely and effective manner.

This is a position in UNOPS for supporting projects carried out for the United Nations Secretariat. The incumbent of this position will be a staff member of UNOPS under its full responsibility.

Functional Responsibilities

Under the overall supervision of UNOPS Senior Programme Manager, the ICT Senior Assistant - Analytics and Data will carry out his/her tasks within the United Nations Global Service Center (UNGSC) Office in Valencia, Spain and will report to the Analytics Delivery Lead or designated personnel. The personnel will be responsible for the following duties:

Summary of Key Functions:

• Business Intelligence (BI) and Data analysis and development
• BI and Data support and maintenance
• Knowledge management and documentation

Functional Responsibilities:

1. Business Intelligence (BI) and Data analysis and development

• Assist in the development of SAP HANA views and SAP Business Warehouse (BW) data models;
• Assist in the design and development of reports and dashboards using tools like SAP Analytics Cloud (SAC) or SAP Business Objects (BO).
• Analyze requirements and develop visualizations and reporting solution.
• Assist in the monitoring of Extract, Transformation and Load (ETL) processes to bring data from various data sources into data repositories and warehouses

2. BI and Data support and maintenance

• Perform sanity checks and unit testing of reports; participate in end-user testing for bug fixing and issues resolution.

• Process support Work Orders by troubleshooting and resolving reporting and BI incidents and problems.

• Analyze and investigate BI issues and apply fixes as / when needed

3. Knowledge management and documentation

• Develop documentation and any other pertinent material as requested.
• Maintain knowledge base for data and analytics related issues
• Assist training team in developing material

Perform other duties as may be reasonably required and in line with the incumbent’s scope of services above.

Impact of Results The result of work of the ICT Senior Assistant – Data and Analytics impacts directly on delivery of services that satisfy the requirements of ERPSD as well as the performance of the services implemented in Umoja Analytics. It will also ensure proper processes and methodologies are followed and implemented according to the latest of the industry standards.

The incumbent is responsible for ensuring activities for all global locations are in line with the overall business targets and UN policies, rules and regulations..

Education/Experience/Language requirements

***FEMALE CANDIDATES ARE STRONGLY ENCOURAGED TO APPLY

*CANDIDATES WITH NO UNITED NATIONS OR UNOPS EXPERIENCE ARE STRONGLY ENCOURAGED TO APPLY** Education: - High school diploma or equivalent is required. - First level degree may replace some years of experience

Experience: Required experience: - Minimum of five (5) years of progressively responsible professional experience in the field of ICT, Information Systems, or other related fields is required. - Of the five years:

• A minimum of 1 year of experience with SAP Analytics Cloud (SAC) or SAP Business Objects or SAP BW or SAP HANA
• A minimum of 1 year of experience with data science or data integration, cleansing and ETL related areas
• A minimum of 1 year of experience with SQL or any other database tool

Desired experience: The following experience is optional. Candidates who do not have it are welcome to apply

• Experience in solving analytical problems using quantitative techniques
• Experience in SAP Analytics Cloud (SAC)
• Experience in SAP HANA
• Experience in SAP ERP
• Experience in data science, predictive and data mining solutions
• Ability to take high level, loosely-defined business problems and identify precise, quantitative solutions.
• Experience in writing of various communications materials and related documents;
• Several years experience in service management and project support;
• Good understanding of ITIL processes.

Language: - Fluency in English (read, write, speak) is required. - Knowledge of another United Nations official language is an asset.

Competencies

Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.

Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles. Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role). Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries. Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements. Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving. Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Contract type, level and duration

Contract type: Staff Contract level: G5 Contract duration: One year initially, renewable subject to satisfactory performance and funding availability

For more details about United Nations staff contracts, please follow this link: https://www.unops.org/english/Opportunities/job-opportunities/what-we-offer/Pages/UN-Staff-Contracts.aspx

Additional Information

• Please note that UNOPS does not accept unsolicited resumes.
• Applications received after the closing date will not be considered.
• Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process, which involves various assessments.
• UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of many diverse nationalities, cultures, languages, races, gender identities, sexual orientations, and abilities. UNOPS seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce.
• Qualified women and candidates from groups which are underrepresented in the UNOPS workforce are encouraged to apply. These include in particular candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities.
• We would like to ensure all candidates perform at their best during the assessment process. If you are shortlisted and require additional assistance to complete any assessment, including reasonable accommodation, please inform our human resources team when you receive an invitation.

Terms and Conditions

• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post.
• For retainer contracts, you must complete a few Mandatory Courses (they take around 4 hours to complete) in your own time, before providing services to UNOPS. For more information on a retainer contract here.
• All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda.
• It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.