ICT Senior Assistant

Contract

This is a LICA-5 contract. This kind of contract is known as Local Individual Contractor Agreements. It is normally only for nationals. It's an external contract. It usually requires 5 years of experience, depending on education. More about LICA-5 contracts.

Background Information - Myanmar

UNOPS Myanmar is one of UNOPS’ leading offices in Asia, acting as fund manager for three of the largest development programmes in the country, namely the Access to Health Fund, the Livelihood and Food Security Fund (LIFT) and the Joint Peace Fund (JPF). In addition, UNOPS is Principal Recipient for the Global Fund in Myanmar and for the Global Fund’s regional artemisinin-resistance initiative towards elimination of Malaria, which works to accelerate progress towards malaria elimination in the greater Mekong sub-region. UNOPS provides procurement, infrastructure and project management services to a wide range of organisations in the country, including the Government of Myanmar, international development partners, other UN agencies, NGOs and INGOs. UNOPS plays a critical role in ensuring that the quality of services provided to its partners meets stringent requirements of speed, efficiency and cost effectiveness.

Background Information - Job-specific

UNOPS Myanmar has a shared Support Services team. Under the direct supervision of the ICT Senior Officer, the ICT Senior Assistant shall provide users with guidance and first level support by assisting in problem solution. The ICT Senior Assistant provides day-to-day quality Help Desk support service to staff by providing them with a single point of contact to report problems, to make inquiries, and to get resolutions and answers.

Functional Responsibilities

1. Functional Responsibilities a. ICT Management

• Assist the ICT officer to develop/implement ICT Plan.

• Supervise hardware maintenance provided by vendors.

  b. Network and Server Administration

• Administration and maintenance of MS Windows Server 2008/2012 Server.
• Administration of G Suite Admin Console, Manage Setting, Users & Devices, etc
• Maintenance of workstations, printer/copiers and ICT equipment.
• Management and administration of UNOPS data backup system.
• Maintenance of Cisco and Dell WAN/LAN equipment.
• Maintenance of communication equipment (VSAT, Fiber Optic Link, Wireless and VHF radio, etc.).
• Administration and maintenance PABX system.

• Maintenance of Video and Audio conferencing equipment and ICT equipment.

  c. User Support

• Install the workstation and require ICT facilities for users.

• Provide hardware and software troubleshooting support to the office, seeking technical advice and support from ICT colleagues as required.
• Support desktop operating system, standard Windows software, and various UNOPS customized systems.
• Support G Suite Applications and related issues
• Provide staff training on all hardware, software, file management/maintenance and LAN systems if needed.
• Propose tools and methods for improving the desktop working environment
• Ensure optimal quality services by maintaining ownership of all reported problems until appropriate resolution is reached and communicated to the person reporting the problem.

• Assist the ICT team on finding out solutions for the ICT related issues.

  d. Administration

• Maintenance of an up-to-date inventory of software and hardware.

• Maintenance of a library of ICT related reference materials.
• Maintenance of the inventory and stock of supplies and spare parts.
• Provide management escalation and client notification of technology issues, as needed.

• Perform other related duties as required.

  e. Report

• Prepare reports regarding the status of hardware conditions and advise the ICT Officer if they need to be replaced.

• Informed the ICT Senior officer about frequent issues.

• Report to ICT Senior officer immediately whenever there are errors on critical network equipment.

  2. Monitoring and Progress Control

• The ICA holder will directly report to the ICT Senior Officer and make contributions as per the TOR.

  3. Final Product

  • Provide day-to-day support to users and maintain the ICT system environment to ensure system availability.

  **Impact of Results

  Monitoring & Process Controls**

• Implementation of Security policies

• Effective security measurement
• Facilitation of security knowledge sharing

Education/Experience/Language requirements

a. Education - High school diploma is required. A Bachelor or master’s degree in computer science or related field will be considered a strong asset

b. Experience - 5 years of experience in Information Technology functions are required in combination with a high school degree. A BA or a MA degree may substitute for some or all the required years of experience respectively - Minimum 3 years of LAN and Desktop operating systems, Microsoft Windows and Microsoft Office, graphics software, electronic mail systems, and related tools and techniques are required

c. Language Requirements

• Full working knowledge in written and oral English and fluency in Myanmar language required.
• Knowledge of another official UNOPS language is an asset.

Competencies

Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.

Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles. Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role). Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries. Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements. Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving. Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Contract type, level and duration

Contract type: Local Individual Contractor Agreement Contract level: Local ICA -5 / LICA-5 / ICS-5 Contract duration: Open-ended, subject to organizational requirements, availability of funds and satisfactory performance.

"THIS IS A LOCAL POSITION. ONLY MYANMAR NATIONALS ARE ELIGIBLE TO APPLY. ALL OTHER APPLICANTS WILL BE REJECTED."

The successful candidate is expected to be in Myanmar to perform the duties and responsibilities of the advertised position

For more details about the ICA contractual modality, please follow this link: https://www.unops.org/english/Opportunities/job-opportunities/what-we-offer/Pages/Individual-Contractor-Agreements.aspx

Additional Information

• Please note that UNOPS does not accept unsolicited resumes.
• Applications received after the closing date will not be considered.
• Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process, which involves various assessments.
• UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of many diverse nationalities, cultures, languages, races, gender identities, sexual orientations, and abilities. UNOPS seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce.
• Qualified women and candidates from groups which are underrepresented in the UNOPS workforce are encouraged to apply. These include in particular candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities.
• We would like to ensure all candidates perform at their best during the assessment process. If you are shortlisted and require additional assistance to complete any assessment, including reasonable accommodation, please inform our human resources team when you receive an invitation.

Terms and Conditions

• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post.
• For retainer contracts, you must complete a few Mandatory Courses (they take around 4 hours to complete) in your own time, before providing services to UNOPS. For more information on a retainer contract here.
• All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda.
• It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.