ICT Officer

Contract

This is a NO-A contract. This kind of contract is known as National Professional Officers. It is normally only for nationals. It's a staff contract. It usually requires 1 years of experience, depending on education. More about NO-A contracts.

OBJECTIVES OF THE PROGRAMME

Country Management Support Units (CSUs) have been established in the organizational structure to assist managers and staff in fully discharging their responsibilities in the Global Management Information System (GSM) environment and to ensure compliance with institutional policies, procedures, rules and regulations on all administrative and financial matters and transactions in the context of an enterprise resource planning (ERP) system.

Organizational context (describe tha work environment, the role of the individual within the team -team member, specialist, advisor, facilitator, coordinator or manager, representative, expert, authoritative person in the field, etc.; available guidance and degree of autonomy in decision- making; nature and purpose of contact within and outside the Organization)

The lnformation and Communication Technology (ICT) Officer oversees the implementation of all ICT services at the level of his or her office of assignment. The incumbent liaises with counterparts within the Organizati on to ensure the efficient and effective functioning of ICT operations. In addition, he or she acts as an interface with ICT service providers to ensure efficient and quality ICT services and maintenance in the office..

PURPOSE OF THE POSITION

The objective of this position is to provide information and communication technology services to the WHO country office.

DESCRIPTION OF DUTIES

• Advises the Head of the WHO Country Office (WHO Representative) for informed decision-making on ICT issues; is the lead for ICT activities at the WHO country office level;
• Ensures the implementation of WHO ICT strategies, as well as the implementation and execution of new results-oriented technologies. To achieve this, the incumbent must:
• ensure compliance with institutional information management, information security policies, technology standards, guidelines and procedures for the country office's technology environment;
• participate in the development and implementation of the annual ICT plan and standard operating procedures for information and communication technology services; and
• participate in the technical evaluation of draft programmes (ICT component) and meetings related to information and communication technologies.
• In collaboration with the ICT Management Team in the Regional Office for Africa, the ICT Officer ensures the effective functioning of the country office's ICT infrastructure with a view to achieving results, including:
• ensure the efficient operation, installation and maintenance of all WHO computer equipment, including the acquisition of computer consumables and the management of service providers;

• Perform specific technical functions, including the replacement of electronic components (disks, storage devices, network cables, power sources, etc.) and routine troubleshooting not covered by a warranty;

• Install commercial and WHO-developed software, as well as upgrades, in accordance with relevant global policies;

• Coordinates the installation and maintenance of all IT equipment and software, in accordance with the standards prescribed by the WHO Regional Office for Africa for ICT management;
• Ensures continuous and efficient IT services in the office; Manages software and updates.
• Installs and maintains the local/wide area network (LAN/WAN) and data transmission systems in accordance with the ICT standards defined by the WHO Regional Office for Africa (Windows Operating System 7/8/10/Server 2008/2012, TCP/IP, Ethernet, VPN, PIX, Firewall, Proxy server, VSAT, VoIP, SNMP. DNS, DHCP, etc.) ;
• Implements and ensures the security of the IT infrastructure (in this case protection against hacking and viruses, power outages, fires, etc.); Ensures regular backup of data files to a server. establishes and is responsible for maintaining data recovery procedures in the event of a computer disaster;
• Conducts an inventory of computer equipment and software; maintains, diagnoses problems and repairs computer equipment; develops and shares a quarterly report on the inventory of computer equipment, as well as a monthly activity report;
• Provides in-house training or assistance to staff members on the use of computer equipment (computer accessories) and software;
• Assists in the design and implementation of database and other computer applications;
• Coordinates the activities of external consultants; liaises with other agencies of the United Nations system and external partners on information and communication technology;
• Performs other related duties as assigned.

REQUIRED QUALIFICATIONS

Education

Essential

a university degree in electronics, communications engineering or computer science.

Desirable

A postgraduate degree in telecommunications and information technology management , or another related specialty.

Experience

Essential

at least one year of experience in the field of information and communication technology administration. Good command of the WHO enterprise resource planning system (GSM-Oracle) or similar enterprise resource planning systems; experience in training staff in the use of information systems.

Desirable

Experience in integrating voice-data communications – local area network (LAN) design, maintaining and troubleshooting router configuration, IP address systems, Internet/tunneling

Use of Language Skills

Essential

an excellent knowledge of English.

Desirable

Knowledge of French or another UN language.

Functional Knowledge and Skills

• A very good knowledge of LAN and TCP/IP networks, Windows 7/8/10, Windows 2008/2012 Server, Microsoft Active Directory.
• Good knowledge of computer security, including firewalls and antivirus protection.
• Good knowledge of data backup and disaster recovery procedures.
• Good knowledge of database programming.
• A master's degree in the administration of telecommunication systems, e.g. PBX.
• An ability to analyze and solve problems.
• An ability to draft technical documents.

WHO Competencies

1. Communicate credibly and effectively
2. Produce results
3. Moving forward in a changing environment
4. Promote integration and teamwork

Other Skills (e.g. IT)

• Very good knowledge of enterprise resource planning systems and processes.

• Strong computer skills in office applications, including Excel, Power Point and Word.

Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review. · Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual. · For information on WHO's operations please visit: http://www.who.int. · WHO is committed to workforce diversity. · WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco. · WHO has a mobility policy which can be found at the following link: http://www.who.int/employment/en/. Candidates appointed to an international post with WHO are subject to mobility and may be assigned to any activity or duty station of the Organization throughout the world. · Applications from women and from nationals of non and underrepresented Member States are particularly encouraged.