ICT Officer

Contract

This is a LICA Specialist-8 contract. This kind of contract is known as Local Individual Contractor Agreements. It is normally only for nationals. It's an external contract. It usually requires 0 years of experience, depending on education. More about LICA Specialist-8 contracts.

Background Information - UNOPS

UNOPS is an operational arm of the United Nations, supporting the successful implementation of its partners’ peacebuilding, humanitarian and development projects around the world. Our mission is to help people build better lives and countries achieve sustainable development. UNOPS areas of expertise cover infrastructure, procurement, project management, financial management and human resources.

Working with us

UNOPS offers short- and long-term work opportunities in diverse and challenging environments across the globe. We are looking for creative, results-focused professionals with skills in a range of disciplines.

Diversity

With over 4,000 UNOPS personnel and approximately 7,000 personnel recruited on behalf of UNOPS partners spread across 80 countries, our workforce represents a wide range of nationalities and cultures. We promote a balanced, diverse workforce — a strength that helps us better understand and address our partners’ needs, and continually strive to improve our gender balance through initiatives and policies that encourage recruitment of qualified female candidates.

Work life harmonization

UNOPS values its people and recognizes the importance of balancing professional and personal demands.

Background Information – Cambodia Multi-Country Office

UNOPS established its Cambodia Multi-Country Office (KHOH) in early 2013. Since then, KHOH has carried out a diverse set of projects/programs, such as a multi-donor funded project to support the Extraordinary Chambers in the Courts of Cambodia (also known as the Khmer Rouge Tribunal). Also, KHOH has been providing advisory services in the infrastructure sector to other development partners, such as the Government of the Russian Federation and KOICA, and procurement support and advisory services to different line ministries of the Royal Government of Cambodia.

UNOPS KHOH is also overseeing business activities and/or providing Support and Services to UNOPS operations in other countries, within the Greater Mekong Sub-Region such as Lao PDR and the Socialist Republic of Vietnam, as well as the Philippines, mainly focused on the infrastructure sector, but also encompassing good governance, trade facilitation and environmental issues.

In addition, KHOH is providing Support Services to the Malaria Programs and Regional Artemisinin Initiative (RAI) funded by the Global Fund to fight AIDS, Tuberculosis and Malaria (GFATM).

UNOPS KHOH is in the process of expanding its area of engagement in cooperation with different development partners, focusing mainly on a portfolio comprised of projects and programs in the infrastructure and environmental sectors, as well as continuing with the provision of transactional services (HR and Procurement services). For that, UNOPS is subsequently looking for qualified and committed experts that can contribute to fulfill our mandate in Greater Mekong Sub-Region and beyond.

IT IS A LOCAL POSITION, SO ONLY CAMBODIAN IS ELIGIBLE TO APPLY. Background Information - Job-specific Under the direct supervision of the Head of Support Services, and technical guidance of the ICT colleagues in HQ, the ICT Officer is responsible for efficient and effective ICT management and support to the operations in a given geography. In the discharge of her/his duties, the ICT Officer liaises with UNOPS programme support colleagues, in order to ensure best support.

Functional Responsibilities

1. Provides effective ICT management, focusing on achievement of the following results: - Assessment and evaluation of information technology capacity and requirements of the office in terms of updating hardware and software to acceptable global levels. - Identification and prioritization of areas where improvements need to be addressed to be able to effectively support the organization in achieving its goals and priorities. Provision of cost implications and benefits of recommendation for budget consideration. - Contribution to the planning of global IT strategies and policies by representing the office and providing feedback on local IT requirements, technical capacity in terms of web technology, support and skills available. - Conduct of ongoing proactive evaluation of system performance, identifying areas of inefficiencies and potential problems. Collaboration with management for corrective actions to achieve improved and uninterrupted services. Recommendation of back-up options in potential problem areas that are beyond one’s control. - Ensuring security of information technology operation at all times. Development of back-up programmes and ensuring strict implementation. - Establishment of control systems to ensure that all information technology equipment is maintained regularly and in proper working condition. - Interaction with HQ and IT staff in other UN agencies in the area and participation in information exchange meetings for systems co-ordination, consistency in direction, policy and standards; also for knowledge sharing on software expertise.

2. Identifies, introduces and maintains software applications, focusing on achievement of the following results: - Identification of new areas where computerization is advantageous and applicable. Recommendation of applicable software packages to use, understanding user/clients specification, needs and requirements to achieve client satisfaction. - Maintenance of application systems and in collaboration with clients/users mutual agreement on changes/modifications to existing programmes and reports generated to ensure continued system effectiveness and relevance. Provision of reports, ad hoc or otherwise, required for management information and as a tool for decision-making.

3. Provides efficient network administration, focusing on achievement of the following results: - Up to date with changes in the technology and availability in the area. - Implementation of corporate information technology policy changes applicable to the office, if any, to be compatible and up to par with other offices and achieve a global IT plan.

4. Provides efficient telecommunications service, focusing on achievement of the following results: - Recommendation of strategies to ensure and improve global connectivity and telecommunication facilities. - Proactive maintenance of telecommunications equipment to avoid interruption of service.

5. Provides support to knowledge building and knowledge sharing, focusing on achievement of the following results: - Organization of training for the operations/projects staff on IT-related topics to ensure personnel have sufficient ICT knowledge to perform their primary functions. - Advice to management, clients and colleagues on subject matter expertise. - Sound contributions to knowledge networks and communities of practice. - Synthesis of lessons learnt and best practices in IT.

6. Provide ICT Support to Project offices under Cambodia Multi Country - Provide ICT oversight functions and directly coordinate with ICT focal points in the sub-offices.

7. Asset Management: - Update and manage the Asset Module in oU with regards to assets to ensure all the assets are properly reflected. - Coordinate with custodians to ensure that all assets are tagged and accounted for in accordance with UNOPS’ policies and instructions. - Update Asset Management Standard Operating Procedures. - Coordinate the bi-annual and annual physical verification of assets in order to improve asset related data accuracy and ensure the asset info is reflected correctly in UNOPS Corporate Financial Statements. - Ensure that all lost, damaged, sold, stolen, transferred, or other items are properly recorded; Ensure that in case of loss or damage assets, correct procedures have been fulfilled. - Upload the documents related to the Asset Management including: Procurement, receipt, movement, loan, transfer, inventory, and disposal of assets in UNOPS formats. - Ensure compliance with UNOPS Financial regulations and rules, organizational Directives (ODs) and Administrative Instructions (AIs) on asset management.

Competencies

Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.

Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles. Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role). Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries. Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements. Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving. Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Education

• Advanced university degree (Master’s degree), preferably in Information Systems, Information Management, Computer Science or related disciplines, is desired but not required.
• Bachelor’s degree in combination with 2 years relevant work experience may be accepted in lieu of the Master degree.

Certification: - Google Certification on G-suite is preferred.

Experience

• A minimum of one (1) years working experience in ICT management, Computer Systems Security and/or related fields is required;
• Experience in the usage of computers and office software packages and experience in handling of web-based management systems is an asset;
• Experience of using System Administration tools such Windows 2012, Active Directory Group Policies, TCP/IP, DNS Windows Server, Advanced Server, Web Server and Exchange Server is desired.
• Good working knowledge and skills on the Google Workspace (i.e. Google Drive, Google meet, docs, sheets, slides, calendar, emails, Google forms, etc.) is an added advantage.
• Working knowledge of LAN and WAN networks is desired;
• Knowledge of the /UN system and familiarity with UNOPS procedures is an asset.

Languages

Fluency in English is strongly desirable.

Contract type, level and duration

• Contract type: Local Individual Contract Agreement (LICA)
• Contract level: LICA 8 / ICS 8
• Contract duration: On-going and subject to organizational requirements, availability of funds, and satisfactory performance.
• Duty station: Phnom Penh, Cambodia. Phnom Penh is a family duty station.

For more details about the ICA contractual modality, please follow this link: https://www.unops.org/english/Opportunities/job-opportunities/what-we-offer/Pages/Individual-Contractor-Agreements.aspx

Additional Considerations

• Please note that the closing date is midnight Copenhagen time
• Applications received after the closing date will not be considered.
• Only those candidates that are short-listed for interviews will be notified.
• Qualified female candidates are strongly encouraged to apply.
• UNOPS seeks to reasonably accommodate candidates with special needs, upon request.
• Work life harmonization - UNOPS values its people and recognizes the importance of balancing professional and personal demands. We have a progressive policy on work-life harmonization and offer several flexible working options. This policy applies to UNOPS personnel on all contract types
• UNOPS seeks to reasonably accommodate candidates with special needs, upon request.
• The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.

It is the policy of UNOPS to conduct background checks on all potential recruits/interns. Recruitment/internship in UNOPS is contingent on the results of such checks.