ICT Officer
Support and maintain IT operations in World Vision - Mauritania.
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Overview
Support and maintain IT operations in World Vision - Mauritania.
You have:
- Educational level required: Certificate (Bac +2) in Computer Science, Telecom or Electric engineering.
- Technical Training qualifications required: A+ certification, Network+
- Experience: 18 - 24 months working experience in a similar role
- Good understanding of Network Administration, Windows 2000 - 2003 Server
- Preferred Experience: in the utilization and running of Lotus Notes Main, Domino Server and LAN Network
- CISCO certification
With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.
Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!
Key Responsibilities:
WORLD VISION MAURITANIA
RECRUTE POUR SON BUREAU DE KIFFA
Vision Mondiale est un organisme d’aide à l’étranger des enfants ciblés pour leurs bien être.
POSITION : IT OFFICER
GRADE: 13
LOCALISATION: KIFFA
DUREE: 1 ANS RENOUVELABLE
But du Poste To Support and maintain the day-to-day operations of hardware and business applications in use by World Vision – Mauritania through the provision of a client-oriented service
Responsibilites Majeur:
1-Plan and maintain a call tracking system and to evaluate hardware and business applications in the Base and ADPs to ensure that they are operating optimally.
2-Setup, install (software and security tools), troubleshoot and configure all end-user computers and related equipment in the Base and ADP Offices, to ensure proper services are delivered to end-users. .
3-Provide support to resolve all data and voice communication and related problems in the Base and ADP offices by working in collaboration with ADP point persons and vendors, to ensure proper service delivery.
4- Liaise with National Office ICT team to ensure optimum availability of Internet and WAN Links at the Base and ADP Offices, to ensure proper service delivery.
5-Maintain an up-to-date inventory of all IT and related hardware and software in the ADPs and the Base Office, to help management in decision making.
6-Generates monthly reports and Collaborates with ADP Managers to assess their support requirements at the beginning of each FY.
7- To do all others tasks requested by supervisor
Other Competencies/Attributes:
- A good understanding of remote connectivity via the Internet.
- A good understanding of hard and software troubleshooting techniques
- Good client liaison capabilities and ability to train end-users.
- Good temperament especially when dealing with challenges
- Good communications skills,
- Tact and diplomacy in dealing with staff-related to work environment needs,
Qualifications: Education/Knowledge/Technical Skills and Experience
The following may be acquired through a combination of formal or self-education, prior experience or on-the-job training:
- Educational level required: Certificate (Bac +2) in Computer Science, Telecom or Electric engineering.
Technical Training qualifications required: A+ certification, Network+
- Experience: 18 - 24 months working experience in a similar role
- Good understanding of Network Administration, Windows 2000 - 2003 Server
- Preferred Experience: in the utilization and running of Lotus Notes Main, Domino Server and LAN Network
CISCO certification
Working Environment / Conditions:
- Work environment: Office-based with frequent travel to the field
- Travel: 25% Domestic travel is required.
Applicant Types Accepted:
Local Applicants Only
Potential interview questions
| Describe a time when you had to troubleshoot a difficult IT issue. | This question assesses your problem-solving skills in a technical environment. | Provide a specific example of the issue, your approach to resolving it, and the outcome. |
| How do you prioritize support requests from different users during busy times? | This question evaluates your client service and prioritization skills. | Pro members can see the explanation. |
| What strategies do you use to stay current with IT trends and technologies? | Pro members can see the explanation. | Pro members can see the explanation. |
| Explain your experience with network troubleshooting. | Pro members can see the explanation. | Pro members can see the explanation. |
| How would you support a user who has difficulty understanding IT concepts? | Pro members can see the explanation. | Pro members can see the explanation. |
| Can you provide an example of a report you generated and how it helped your team? | Pro members can see the explanation. | Pro members can see the explanation. |
| What experience do you have with hardware maintenance and inventory management? | Pro members can see the explanation. | Pro members can see the explanation. |
| Describe a time you had to work with a vendor to solve an issue. | Pro members can see the explanation. | Pro members can see the explanation. |
Added 5 months ago
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Updated 4 months ago
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Source:
wvi.org
