ICT Manager (One UN), NO 4, Fixed Term, Dakar Senegal Country Office (Open to nationals of Senegal only)

Contract

This is a NO-4 contract. This kind of contract is known as National Professional Officers. It is normally only for nationals. It's a staff contract. More about NO-4 contracts.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

Strategic office context :

In 2022 the United Nations in Senegal will move to a new UN House in Diamniadio. The UN House will host all the UN organizations in Senegal, conference and meeting facilities, commercial entities, and a total of more than 1800 UN personnel.

An Independent Project Unit (IPU) will provide common services to all the UN organisations and staff in the UN House.

How can you make a difference?

Purpose for the job

Under the overall guidance and supervision of the IPU Chief, the ICT Manager is responsible for ITC services in the new UN House. This includes responsibility for high quality ICT services, development and implementation of ICT management systems, provision of information management tools, and a high level technology infrastructure for the UN Agencies in Senegal.

The ICT Manager will also help design and project manage the ICT services and the initial ICT infrastructure of the building and help ensure a successful transition from Dakar to Diamniadio for the 27 UN organisations.

The ICT Manager will set up and manage a team that will provide common services and custom packages, and continuously develop services to meet client expectations and to enhance UN House efficiency and effectiveness.

The ICT Manager is responsible for ICT shared services in the UN House, and may be requested by agencies to represent them on corporate issues, including on the common Data Centers. The ICT Manager will responsible for strong business continuity measures for all services provided.

Going forward, additional ICT service lines may be added, including technical advisory and capacity building support to Agencies and potential hosting of common applications and systems.

The ICT Manager will promote a client-oriented approach in a cost-effective manner, and will undertake continuous capacity building of her/his staff.

S/he will help create and define Service Level Agreements (SLAs) of the services under her/his responsibility, prepare Standard Operating Procedures (SOPs) detailing how the service levels will be implemented, and help communicate these to a great variety of stakeholders with different cultural and professional backgrounds. The ICT Manager will also oversee the continuous training of clients with the goal of creating client familiarity and appreciation of the SOPs.

The ICT Manager will be part of the IPU management team and will work in close collaboration with managers responsible for Facility Management, Security, and other related areas.

The ICT Manager works in close collaboration with the UN House organisations to manage complex ICT related issues. The incumbent will form close links with relevant HQ ICT units to ensure coordinated and complimenting services and will interact with the Regional ICT Management Team as appropriate.

The ICT Manager will supervise a small team of United Nations staff and oversee the services provided by multiple vendors and vendor personnel.

Key functions

Under delegated authority, the ICT Manager provides strategic direction of the ICT operations that focuses on the timely and accurate achievement of the responsibilities:

The ICT Manager is responsible for the day-to-day management of full ICT services in Dakar for client UN Agencies:

The ICT Manager is responsible for the provision of services to Agencies in the UN House with the aim of strengthening the performance of Agencies through:

As a technical specialist, the ICT Manager actively contributes to knowledge management and regional/corporate initiatives:

To qualify as an advocate for every child you will have…

Education

An advanced university degree is required in computer science, software engineering, information technology management, business administration, or another relevant technical field.

Certification and/or proven experience in one of these several ICT technical competencies: ICT Project Management, Business Analysis, Information Security, ICT Audit and Risk Management, Telecommunications, Networks Information Security and Software Engineering and Programming .

See more details in the attched Job Description

JD ICT Manager One UN NO4.docx

Experience

A minimum of 8 years of relevant experience in ICT, preferably in ICT Project Management that integrates multiple organizations into a unified system. 5 or more years of senior-level management, regional responsibilities with similar experience and complexity.

Language requirement

Fluency in French & English required. Knowledge of another official UN language or local language is considered as an asset.

For every Child, you demonstrate...

UNICEF's values of Care, Respect, Integrity, Trust, and Accountability (CRITA) and core competencies in Communication, Working with People and Drive for Results.

Core Values

• Care
• Respect
• Integrity
• Trust
• Accountability

Core Competencies

• Nurtures, Leads and Manages People (3)
• Demonstrates Self Awareness and Ethical Awareness (3)
• Works Collaboratively with others (3)
• Builds and Maintains Partnerships (3)
• Innovates and Embraces Change (3)
• Thinks and Acts Strategically (3)
• Drives to achieve impactful results (3)
• Manages ambiguity and complexity (3)

Functional Competencies

• Analyzing(3)
• Applying Technical Expertise (3)
• Planning and Organizing (2)

View our competency framework at

http://www.unicef.org/about/employ/files/UNICEF_Competencies.pdf

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Remarks:

Mobility is a condition of international professional employment with UNICEF and an underlying premise of the international civil service.

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.