ICT Intern

Contract

This is a Internship contract. It usually requires 0 years of experience, depending on education. More about Internship contracts.

Background Information - UNOPS

UNOPS supports the successful implementation of its partners’ peacebuilding, humanitarian and development projects around the world. Our mission is to serve people in need by expanding the ability of the United Nations, governments and other partners to manage projects, infrastructure and procurement in a sustainable and efficient manner.

Working in some of the world’s most challenging environments, our vision is to advance sustainable implementation practices, always satisfying or surpassing our partners’ expectations.

With over 7,000 personnel spread across 80 countries, UNOPS offers its partners the logistical, technical and management knowledge they need, wherever they need it.

A flexible structure and global reach means that we can quickly respond to our partners' needs, while offering the benefits of economies of scale.

Background Information - Job-specific

The UNOPS South Sudan office based in Juba works closely with the Government of South Sudan and helps a wide range of local and international partners improve the lives of the South Sudanese people by implementing infrastructure and procurement projects. The office has project activities in various locations in the country and is working in a range of sectors in South Sudan including: transport, education, health, post-conflict stabilization and emergency response.

Functional Responsibilities

Under the overall guidance and supervision of the ICT Officer, the intern will be able to develop their expertise in ICT management, network administration and application management. They will provide support on hardware familiarization and maintenance, software applications, file management/maintenance, LAN/WAN systems as well as support the development of a technical manual.

• ICT management and administration
• Network administration and application management
• Support to knowledge building and knowledge sharing

1. Opportunity to learn and provide support on efficient and effective ICT management and administration

• Participate in the maintenance of inventory of all computers, telecommunication equipment, Input/Output (I/O) devices, and software, and ensuring compliance with registration and upgrades.
• Support the effective functioning (installation, operation, and maintenance) of all UNOPS hardware equipment and acquiring hardware supplies.
• Perform specific technical functions as requested by the Supervisor, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and routine repairs.
• Install commercial and in-house developed software and related upgrades and anti-virus programs on a timely basis.
• Perform minor repairs on hardware equipment, as required.
• Engage in preventive maintenance of ICT Equipment regularly.
• Provide advice on project implementation on all activities involving ICT.

2. Opportunity to learn and provide support on efficient network administration and application management services

• Provide assistance in the maintenance of the Local Area Network (LAN) and Wide Area Network (WAN) systems to ensure that Network Operating Systems support databases, documents, resources and data files.
• Provide support to the Installation, upgrading, and maintenance of LAN/WAN systems, including applications used in the system.
• Assist in the management and maintenance of equipment and applications associated with the electronic mail system.
• Monitor the network connection daily to ensure a stable and responsive network environment.
• Trouble-shoot and monitor network problems.
• Ensure UNOPS desktops and network resources are protected from malicious virus attacks and work closely with the ICT Officer to deploy countermeasures in the event of attacks.
• Respond to user needs and questions regarding network access.
• Take a regular backup of the servers and restoration as per the established backup procedure.
• Support the Head of Support Services (HoSS), IT Officer, and Operations Team with the preparation and roll-out of the office business continuity management and disaster recovery plan.
• Involve in the maintenance of video conference applications and PABX operations.
• Participate in testing and installation of telecommunications hardware.
• Support the maintenance of the Regional Office website, Intranet, and related websites.
• Support the maintenance of application systems.

3. Opportunity to contribute to UNOPS knowledge building and knowledge sharing

• Provide support to personnel on hardware familiarization and maintenance, software applications, file management/maintenance, and LAN/WAN systems.
• Under the guidance of the ICT Officer, develop and coordinate the production of a Technical Instruction Document for Training in Basic Computer Studies and training for personnel.

Education/Experience/Language requirements

A. Education

• A first-level university degree (e.g., Bachelor's) in Information Sciences, Information Technology, Computer Sciences, or other related fields is required.

B. Work Experience

• Applicants are not required to have professional work experience.
• Applicants should have graduated from the above stated fields within three (3) years prior to the applications date of the internship.

C. Language Requirements - Fluency in written and oral English is required.

Competencies

Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.

Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles. Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role). Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries. Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements. Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving. Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Additional Considerations

• Please note that the closing date is midnight Copenhagen time
• Applications received after the closing date will not be considered.
• Only those candidates that are short-listed for interviews will be notified.
• Qualified female candidates are strongly encouraged to apply.
• UNOPS seeks to reasonably accommodate candidates with special needs, upon request.
• Work life harmonization - UNOPS values its people and recognizes the importance of balancing professional and personal demands. We have a progressive policy on work-life harmonization and offer several flexible working options. This policy applies to UNOPS personnel on all contract types
• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post
• For retainer contracts, you must complete a few Mandatory Courses (around 4 hours) in your own time, before providing services to UNOPS.
• The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.

It is the policy of UNOPS to conduct background checks on all potential recruits/interns. Recruitment/internship in UNOPS is contingent on the results of such checks.

Contract type, level and duration - Internship

Contract type: Internship Contract level: N/A Contract duration: 4 months

This internship is not designed to lead to a staff position with UNOPS. Therefore, there should be no expectation of employment at the end of the internship.

Interns may be eligible for a monthly stipend from UNOPS provided that they do not receive funds from other institutions.

For more details about UNOPS internships please follow this link: https://www.unops.org/english/Opportunities/job-opportunities/what-we-offer/Pages/Internships-and-volunteering.aspx