ICT Intern
Provide ICT support and assist in managing tools and user training.
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Overview
Provide ICT support and assist in managing tools and user training.
You have:
- Bachelor of IT or Computer science
- Fluency in English
- Humanitarian/development industry experience
- Strong communication, planning & organization skills
- Strong interpersonal skills
- Decision making skills
- Problem solving skills
- Ability to work within deadlines
- Professionalism, Teamwork, Proactivity, Motivation
- Attention to detail
- Self-starter with a strong desire to promote and implement continuous improvement efforts
Description
ICT Intern will offer Level 1 ICT support to ACF Tanzania Mission staff. They will follow through on support requests from Bases, and capital office, work hand in hand with the Regional ICT to resolve staff ICT requests. With guidance from the logistics department and Regional ICT, the intern will support managing and updating Asset and equipment registers. In line with the strategic Digitization of our program Elements, Tanzania ICT- Intern will support the development of tools and automation of busiess processes.
Objective: Ensure there is Business Continuity and effective ICT support for Tanzania staff. Essential activities & deliverables:
• Manage Helpdesk for support calls and tickets
• Offer Level 1 support of Hardware and software to all users
• Manage and administer both Software and Hardware for PCs
• Administer and manage preventive maintenance
• Monitor and Maintain Networks • Update Equipment and Asset register
• Support scale out ACF automated Tools • Deploy and manage the developed Tools
• Train Users on ICT policies, processes and standards
• Graphic design
• Design Information Education Communication (IEC) materials such as flyers, infographics and project briefs.
The intern will also Support the deployment of ERP systems that are underway.
Gender Equality Commitments
1. Foster an environment that supports values of women and men, and equal access to information.
2. Provide a work environment where women and men must be evaluated and promoted based on their skills and performance.
3. Respect beneficiaries’ women, men, children (boys and girls) regardless of gender, sex orientation, disability, religion, race, color, ancestry, national origin, age, or marital status.
4. Value and respect all cultures.
Benefits
Application Process.
Interested? Then apply for this position by clicking on the apply button. All applicants must upload a cover letter and an updated resume and both must be in the same language as this vacancy note. Closing date for applications: January 22, 2025.
We provide equal employment opportunities (EEO) to all employees & qualified applicants for employment without regard to race, color, religion, gender, ancestry, sexual orientation, national origin, age, handicap, disability, marital status, or status as a veteran. Action Against Hunger-USA complies with all applicable laws governing non discrimination in employment.
Requirements
Minimum Qualifications
1. Bachelor of IT or Computer science
Required Skills & Competencies
1. Fluency in English
2. Humanitarian/development industry experience
3. Able to work effectively in a multi-sectoral organization requiring strong communication, planning & organization skills
4. Strong interpersonal skills
5. Decision making skills, Problem solving skills, Ability to work within deadlines.
6. Professionalism, Teamwork, Proactivity, Motivation
7. Ability to pay attention to detail 8. Self-starter with a strong desire to promote and implement continuous improvement efforts.
Potential interview questions
| Can you describe a time when you provided technical support to a colleague? | This question assesses your experience in ICT support and problem-solving skills. | Provide specific details of the situation and how you resolved the issue. |
| How do you prioritize support requests when you have multiple issues to resolve? | The interviewer wants to understand your organizational and time management abilities. | Pro members can see the explanation. |
| What experience do you have with graphic design or creating communication materials? | Pro members can see the explanation. | Pro members can see the explanation. |
| Tell us about a time you worked as part of a team to achieve a shared goal. | Pro members can see the explanation. | Pro members can see the explanation. |
| How do you keep yourself updated on the latest ICT trends or tools? | Pro members can see the explanation. | Pro members can see the explanation. |
Added 1 year ago
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Updated 1 year ago
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Source:
actionagainsthunger.org
