ICT Infrastructure Specialist

Contract

This is a IICA-2 contract. This kind of contract is known as International Individual Contractor Agreements. It is normally internationally recruited only. It's an external contract. It usually requires 5 years of experience, depending on education. More about IICA-2 contracts.

Background Information - UNOPS

UNOPS is an operational arm of the United Nations, supporting the successful implementation of its partners’ peacebuilding, humanitarian and development projects around the world. Our mission is to help people build better lives and countries achieve sustainable development.

UNOPS areas of expertise cover infrastructure, procurement, project management, financial management and human resources.

Working with us

UNOPS offers short- and long-term work opportunities in diverse and challenging environments across the globe. We are looking for creative, results-focused professionals with skills in a range of disciplines.

Diversity

With over 4,000 UNOPS personnel and approximately 7,000 personnel recruited on behalf of UNOPS partners spread across 80 countries, our workforce represents a wide range of nationalities and cultures. We promote a balanced, diverse workforce — a strength that helps us better understand and address our partners’ needs, and continually strive to improve our gender balance through initiatives and policies that encourage recruitment of qualified female candidates.

Work life harmonization

UNOPS values its people and recognizes the importance of balancing professional and personal demands.

Background information - ICT

The UNOPS Information and Communication Technology (ICT) unit is focused innovation and harnessing cutting-edge technology to deliver solutions to UNOPS that truly address business needs.

Working with UNOPS ICT is a unique opportunity to deliver systems to users around the world - making an impact on development and solving practical problems for the UNOPS workforce and thereby help people build better lives and countries achieve peace and sustainable development.

ICT’s goal is to provide greater effectiveness, efficiency and differentiation to UNOPS products and services. UNOPS ICT unit is responsible for architecting, designing, delivering, and managing all UNOPS ICT infrastructure and business applications. The unit includes Enterprise Architects, Business Analysts, Solutions Designers and Developers from all around the world who are based primarily in Denmark and Thailand.

Background Information - Job-specific

Reporting to the ICT Infrastructure Team Lead, the ICT Infrastructure Specialist will work collaboratively with the ICT Infrastructure team on supporting our field colleagues in implementing the UNOPS Office in a Box concept. This requires a solid understanding of network, network troubleshooting, bandwidth management, systems administration, monitoring and performance tuning in addition to project management and stakeholder management skills.

Functional Responsibilities

The ICT Infrastructure Specialist will be required to undertake the following functional responsibilities:

Manage the Office In a Box (OIB) concept

• Manage the OiB project, rolling out the concept to regional and field offices in a planned manner and in collaboration with the offices
• Advise field offices on the design of field office infrastructure
• Remote deploy OIBs to new regional offices, coordinating with the local ICT Focal Points.
• Remote upgrade existing OIB installations in coordination with the local ICT Focal Points
• Ensure monitoring and alerting is in place and respond to issues if and when they arise
• Keep the OIBs secure and up-to-date (Routers, Switches, APs)
• Assist in optimizing the OIB deployment procedure and management functionality by expanding the use of automation
• Support the local ICT Focal points with troubleshooting
• Advise on and implement optimizations to the concept

System Administration and Monitoring

• Provide second level support by responding to tickets within the defined SLA
• Troubleshoot issues assistance to ICT developers
• Advise the Global Helpdesk and System support teams on technical issues
• Monitor the ICT landscape and respond to alerts generated by monitoring systems
• Proactively identify potential issues and escalate/solve them as needed
• Apply security patches to the ICT landscape
• Provide timely response to operational incidents

Tasks within the ICTs administrative and operational framework

• Create and maintain process guidelines and guides for ICT colleagues in the team and in the field offices including suggesting process improvements where possible
• Coordinate license management
• Coordinate and assist on asset management
• Monitor cloud cost on a continuous basis and alert supervisor when needed
• Review business continuity plans, ensure they are up to date

Knowledge management

• Ensure full documentation of systems, configuration and procedures to enhance knowledge-sharing/transfer within the team and throughout the ICT practice using established documentation repositories.
• Follow and evaluate emerging technologies, staying up-to-date with trends and the cyber security threat landscape, attend courses and seminars, share knowledge and experience with other ICT specialists. Evaluate systems and platforms, research best practices and contribute to ICT Service Team design solutions with a special focus on Google Cloud Platform
• Participate in meetings and exchange information and expertise on applications and tools with ICT staff from other UN agencies.

Competencies

Develops and implements sustainable business strategies, thinks long term and externally in order to positively shape the organization. Anticipates and perceives the impact and implications of future decisions and activities on other parts of the organization. Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.

Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles. Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role). Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries. Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements. Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving. Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Education/Experience/Language requirements

Education Master’s Degree, preferably in Computer Engineering, Computer Science, Technology Management, Mathematics or other relevant discipline is required.

A Bachelor’s degree in combination with additional two years of experience may be accepted in lieu of master’s degree.

Secondary education in combination with additional six years of experience may be accepted in lieu of a master's degree

Technical certificate equivalent to CCNA or Network+ with focus on IT networking

Experience

• Minimum 5 years of experience working with enterprise IT systems

• Minimum 3 years of working experience with:

  Network Infrastructure

• • Switches
  • Routers
  • Access Points
  • UTMs
  • Firewalls

• Mature understanding of the following is a requirement

  • QoS
  • Netflow
  • Wireshark or equivalent for packet inspection and troubleshooting.

• Experience managing/coordinating projects and stakeholders will be a distinct asset

• Knowledge of the following is highly desired:

  • Automation scripting using bash, python, expekt
  • Linux operating environments
  • Windows operating environments

• Knowledge on managing automation scripting using version control systems such as GIT is a distinct advantage

Language

Full working knowledge of English is essential.

Knowledge of another official UNOPS language is an asset

Contract type, level and duration

Contract type: ICA Contract level: IICA 2 Contract duration: Open-ended, subject to organizational requirements, availability of funds and satisfactory performance.

For more details about the ICA contractual modality, please follow this link: https://www.unops.org/english/Opportunities/job-opportunities/what-we-offer/Pages/Individual-Contractor-Agreements.aspx

Additional Considerations

• Please note that the closing date is midnight Copenhagen time
• Applications received after the closing date will not be considered.
• Only those candidates that are short-listed for interviews will be notified.
• Qualified female candidates are strongly encouraged to apply.
• UNOPS seeks to reasonably accommodate candidates with special needs, upon request.
• Work life harmonization - UNOPS values its people and recognizes the importance of balancing professional and personal demands. We have a progressive policy on work-life harmonization and offer several flexible working options. This policy applies to UNOPS personnel on all contract types
• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post
• For retainer contracts, you must complete a few Mandatory Courses (around 4 hours) in your own time, before providing services to UNOPS.
• The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.

It is the policy of UNOPS to conduct background checks on all potential recruits/interns. Recruitment/internship in UNOPS is contingent on the results of such checks.