ICT Coordinator Ukraine (Internals Only), Re-advertised

Contract

This is a Professional contract, Grade 7 (NRC) contract. More about Professional contract, Grade 7 (NRC) contracts.

Role and responsibilities

Generic responsibilities:

• Ensure adherence to NRC policies, handbooks, guidelines, SOP’s and donor requirements
• Implement delegated logistic functions portfolio according to Plan of Action
• Conduct and follow up daily operational logistic activities
• Support the administration of resources so that deliverables are achieved within set budgets, timelines and standards
• Prepare and develop logistic reports as required by Country/Area office
• Support in development of SOPs as requested
• Ensure proper filing of all support documents
• Promote and share ideas for improvement of the logistic function
• Perform other duties, as assigned by Line Manager

Specific responsibilities:

• Accountable for adherence to all relevant NRC policies, guidance and procedures.
• Accountable for the implementation of the global/regional/country ICT initiatives/tools/system being rolled in the country
• Responsible for development of new country specific ICT procedures, SOPs, guidelines and tools
• Responsible for ICT control mechanisms of NRC operations in the country to ensure compliance with NRC procedures, ICT policy and handbook
• Responsible for guidance, support and capacity building to ICT staff (ICT Officers, Assistants) and line managers to ensure implementation of ICT policies, strategies, tools and procedures in Ukraine.
• Responsible for providing gap-filling throughout country – travel involved – at the discretion of Country top-management and in line with need.
• ICT budget overview and coverage; analysis of cost efficiency
• Quality of ICT services reporting internally and to ICT HO in line with regulations & policy.
• Liaise with ICT suppliers and be responsible for smooth and stable work of ICT/Communication equipment (laptops, desktops, printers, network equipment, satellite phones etc.).
• Supervise the stable and smooth functioning of networks, both LAN (wired and Wi-Fi) and Internet connections, in office and other premises rented by NRC. Ensure the timely updates of all software installed on ICT equipment.
• Be responsible for and maintain accurate ICT registries: registry of ICT assets, license registry, sat phones registry, mobile Wi-Fi routers registry, SIM cards user registry, etc. Follow and inform in advance the line manager about the expiration of licenses and airtime/top-ups, ensure the timely procurement request for the new licenses/airtime/top-ups.
• Implement and support the backup system for the NRC data. Ensure the regular backups for all required data, proper backup accounting and storage, in line with Security and ICT policies.
• Report all potential fraud cases to the Line Manager.

Competencies

1. Professional competencies:

Generic professional competencies:

• Experience working as an ICT Support Officer/Coordinator in a humanitarian/recovery context.
• Previous experience from working in complex and volatile contexts.
• Documented results related to the position’s responsibilities.
• Good written and spoken English.
• Skills in solving problems.
• Responsibility, independence, attentiveness, ability to handle stress, diligence.
• Good administrative and time-management skills
• Ability to manage staff (1 or more assistants/Officers)

Context/ Specific skills, knowledge and experience:

• 4+ years of working experience.
• Working knowledge of both Ukrainian and Russian languages, written and verbal.
• Degree in Engineering or Computer science.
• Understanding of TCP/IP protocol stack.
• Experience with mail systems (MS Exchange 2010) and web servers (IIS, Apache) is a plus.
• Experience with scripting languages (Windows/DOS batch) is a plus.
• Working experience with MS SharePoint is a plus.
• Knowledge of server maintenance is a plus.
• Knowledge of Visual Basic and Excel macros is a plus.
• Demonstrable ability to lead and manage staff

2. Behavioural competencies:

• Managing resources to optimize results
• Working with people
• Handling insecure environments
• Analyzing
• Empowering and building trust
• Communicating with impact and respect

We offer:

• Type of contract: till the end of 2023, contingent upon availability
• Salary/benefits: According to NRC salary scale, terms and conditions.
• Duty station: to be discussed (TBD), Ukraine

This position is for Internals Only.