ICT Associate (Open to Indian Nationals Only)

Contract

This is a SB-3 contract. This kind of contract is known as Service Board / Service Contract. It is normally only for nationals. More about SB-3 contracts.

Background

UN Women, grounded in the vision of equality enshrined in the Charter of the United Nations, works for the elimination of discrimination against women and girls; the empowerment of women; and the achievement of equality between women and men as partners and beneficiaries of development, human rights, humanitarian action and peace and security.

UN Women’s India Country Office, based in New Delhi, India, works to accelerate the advancement of gender equality and the empowerment of women through the strengthening of strategic partnerships, technical and policy advisory services and advocacy with governmental, inter-governmental and civil society partners. In addition, UN Women India CO is charged with leading and coordinating the UN system’s work on gender equality, including through ensuring accountability for results.

Under the overall guidance and the direct supervision of the Operations Manager, the ICT Associate executes ICT services in the India Country Office (ICO), implements ICT management systems and strategies, provides daily technical support to users of information management tools and technology infrastructure. The incumbent is responsible for review and advice on the use of new technologies that will enhance the India CO productivity. The ICT Associate promotes a client-oriented approach.

Duties and Responsibilities

Implement ICT strategies and new technologies in accordance with corporate information management and technology standards, guidelines and procedures

• Provide inputs to the development and review of internal ICT policies and procedures as required;
• Provide inputs to the ICT annual work plan and ICT annual procurement plan for the office;
• Provide IT support in the use of Atlas (UN WOMEN’s implementation of PeopleSoft ERP) functionality for improved business results and improved client services.
• Implement policies related to Software upgradation to India office as per guidance from ICT at HQ.

Ensure effective functioning of the India Country Office hardware and software

• Install, test operate, and maintain all India Country Office hardware equipment.
• Provide advice on the acquisition of hardware supplies,
• Make routine repairs and change of hardware electronic components;
• Plan, test, install and maintain all communication systems including mobile and satellite phones.
• Install commercial and in-house developed software and related upgrades, anti-virus programmes;
• Maintain an up-to-date inventory of the software and hardware.
• Custodian for management of office ICT equipment.

Ensure efficient networks administration

• Monitor the network connection on a daily basis to ensure stable and responsive network environment;
• Configure network printers and provide user access as required;
• Configure laptops with corporate image provided by ICT in HQ
• Trouble-shoot and monitor network problems; respond to user needs and questions regarding network access;
• Liaise with UNDP to trouble-shoot and monitor network problems; respond to user needs and questions regarding network access
• Implement backup and restoration procedures for local drives; maintain backup logs; organize off-site storage of backups;
• Maintain measures for business continuity and disaster recovery processes and procedures including backup and restoration of server
• Liaise with other UN agencies or venders to Manage Local Area Network (LAN) in accordance with UN Women requirements

Provide web management services

• Maintain the India Country Office SharePoint site and create, design /update the site as per the requirements of the unit.
• Support staff in uploading office documents on the SharePoint.
• Responsible to provide access to the staff on the SharePoint as per request.

Provide helpdesk functions effectively and efficiently

• Respond to technical problems/requests reported by the users and resolve at the earliest. Diagnose the problems and taking corrective action. Replace/repair the faulty hardware equipment as per the requirement also providing technical support to consultants deputed outside the office remotely.
• Check the servers and ensure that the local area network (LAN) is in working condition.
• Ensure the server data is backed up on a daily basis.
• Check and ensure that the internet is working properly.
• Make sure that the network printers are accessible from the workstations.
• Maintain records for issuance of notebooks, data cards and cameras and other IT equipment
• Installation of new computers, printers, and other related equipment as and when required.
• Installation, upgradation and debugging of the issues with the standard software packages e.g. Microsoft Office 365, being used at UN Women India.
• Create user identifications, assigning rights and permissions on the local server.
• Regularly monitor and ensure that the one drive is properly configured on user’s laptop and data is synchronizing on to the cloud.
• Coordinate with vendors for technical and billing related issues

Provide administrative support regarding ICT issues

• Provide technical support in the procurement of new ICT equipment for the India Country Office, provide technical specifications and information on best options in both local and international markets, review quotations and bids that might enhance the efficiency of the organization.
• Maintain inventory and stock of supplies and spare parts in cooperation with the Procurement Unit;
• Process ICT equipment registration and disposal in ATLAS asset module, support to the physical inventory verification exercise by checking the accuracy of records and location of property and prepare inventory reports as required;
• Host/Provide IT support for webinars, Skype calls, video, and teleconferences virtually and physically as per the requirements.
• Ensure renewal of annual maintenance contracts (AMC) for the laptops, printers, CCTV and other IT equipment.
• Processing of the IT related payments.
• Technical evaluation-participate in the technical evaluation for websites/web applications and their hosting.
• Participate all the ICT meetings/trainings organized by HQ periodically.
• Provide ICT support to key events.
• Management of general procurement mailbox related to RFQ.

Provide technical support and advice to India Country Office, and Programme Presence staff

• Diagnose, evaluate, and prioritize requests for assistance from staff in RO/COs/ Programme Presence offices experiencing problems with hardware, application software, operating systems, networking and other computer related issues;
• Liaise with ICT Team in HQ for support and guidance;
• Meet all ICT on-boarding requirements for new personnel.

Facilitate knowledge building and knowledge sharing in the India Country Office

• Identify and promote different systems and applications for optimal content management, knowledge management and sharing, information provision;
• Contribute to the organization of trainings for the India CO staff on ICT issues;
• Synthesize lessons learned and best practices in ICT.

Any other tasks assigned by the supervisor.

Key Performance Indicators

• Well maintained and serviced hardware and software;
• Quality support and advice to clients;
• Timely web maintenance;
• Quality trainings and reference materials.

Competencies

Core Values:

• Respect for Diversity
• Integrity
• Professionalism

Core Competencies:

• Awareness and Sensitivity Regarding Gender Issues
• Accountability
• Creative Problem Solving
• Effective Communication
• Inclusive Collaboration
• Stakeholder Engagement
• Leading by Example

Functional Competencies

• Strong knowledge of PC/LAN operating systems, Microsoft Windows, corporate ICT security and virus protection systems;
• Strong PC hardware troubleshooting skills;
• Strong knowledge of video conferencing and telecommunication;
• Strong knowledge of database packages;
• Ability to review a variety of data, identify and adjust discrepancies;
• Ability to provide input to business processes re-engineering, elaboration and implementation of new systems;
• Good Communication skills.

Required Skills and Experience

Education:

• Completion of secondary education is a requirement.
• Bachelor’s and/or M.SC degree in Computer Science (ICT) is an asset.
• Cisco Certified Network Engineer (CCNE) and Microsoft Certified Systems Engineer (MCSE) or Microsoft Certified Professional (MCP) or equivalent required. If certification is not available at the time of recruitment, it should be obtained within 6 months.

Experience:

• At least 6 years of working experience in network administration and use of hardware/software, telecommunications facilities.

Language Requirement:

• Fluency in English and Hindi is required;
• Working knowledge of another official UN language is an asset.

Application Information: Interested applicants should apply to this announcement through UNDP jobs site: jobs.undp.org

• All applications must include (as an attachment) the completed UN Women Personal History form (P-11) which can be downloaded from http://asiapacific.unwomen.org/en/about-us/jobs
• Kindly note that the system will only allow one attachment. Applications without the completed UN Women P-11 form will be treated as incomplete and will not be considered for further assessment.
• Applications received after the close date will not be accepted.
• Only short-listed candidates will be contacted.

Note:

In July 2010, the United Nations General Assembly created UN Women, the United Nations Entity for Gender Equality and the Empowerment of Women. The creation of UN Women came about as part of the UN reform agenda, bringing together resources and mandates for greater impact. It merges and builds on the important work of four previously distinct parts of the UN system (DAW, OSAGI, INSTRAW and UNIFEM), which focused exclusively on gender equality and women’s empowerment.