ICT Associate (Monitoring), GS-6, Global Shared Services Centre, Budapest, Hungary

Contract

This is a G-6 contract. This kind of contract is known as General Service and related categories. It is normally only for nationals. It usually requires 6 years of experience, depending on education. More about G-6 contracts.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, results.

UNICEF's Global Shared Services Centre (GSSC) in Budapest, Hungary provides services to UNICEF offices globally in the areas of Finance, Human Resources, Payroll and Information Technology.

GSSC has won the 2019 Business Services Firm of the Year in Hungary, one of 26 regional awards announced at the Central and Eastern European Business Services Summit & Awards held in Warsaw, Poland.

How can you make a difference?

The position of ICT Associate (Monitoring) at the GS-6 level, in Customer Care Section of the Global Shared Services Centre reports to the IT Officer who is at the P2 level. This is skilled work, which may include the provision of procedural leadership to more junior staff or serve as a focal point for a systems project. Under the direct supervision of the IT Officer responsible for Data Analytics and Reports, the Monitoring Associate will be responsible for data analysis and reporting to drive efficiencies in GSSC. The incumbent will be responsible to collect data and to monitor KPIs of all sections within GSSC. Deliverables will include preparation of reports to assist the different Sections in GSSC in analysis and evaluation of all performance and business-related metrics.

Key functions, accountabilities and related duties/tasks:

1. Data collection and preparing reports on key metrics.

• Ensure complete understanding of data and reporting requirements, functionality and facilitate user interface
• Provide reports to external and internal stakeholders including GSSC management
• Ensure timely and accurate delivery of reported information

2. Liaise and interact with colleagues, users and user groups in establishing data and reporting requirements.

• Analyze issues, develop functional specifications and identify the need for new reports or re-engineering/enhancements of the existing reports, dashboards or scorecards
• Understand how metrics are calculated and provide training when needed on how to use the data sets
• Liaise with different sections within GSSC to ensure data source and reports are in-line with their business requirements
• Provide knowledge and assistance to team members and colleagues to facilitate processes

3. Define IT requirements for reporting; maintaining and updating reports and scorecards.

• Understand IT and Business policies related to analysis and accompanying applications used to generate reports and scorecards
• Keep abreast with policy changes and requirements
• Ensure that scorecards, dashboards and other metrics are updated and timely

4. Responsible for periodic and ad hoc reporting requests.

• Receive and prioritize periodic and ad hoc reporting requests as per manager’s requirements

To qualify as an advocate for every child you will have…

• Completion of secondary education (high school) is required.

• University level courses or studies in computer science, information systems, engineering, telecommunications, equivalent qualifications are desired. ITIL Foundation Certificate or equivalent customer support certification is an asset.

• A minimum of six years of relevant work experience in various computer platforms and applications is required particular Java, SQL, PowerBI and Crystal Reporting. A completed university degree from an accredited institution will be counted towards four years of work experience requirements.

• Work experience with a developmental organization is an asset.
• Proven experience in dealing with confidential and sensitive data and information.
• Proven ability to organize and prioritize.
• Fluency in English (verbal and written) is required.
• Knowledge of an additional UN Language (Arabic, Chinese, French, Russian, Spanish) is a strong asset.

Applicants must be nationals of EU countries or in possession of a valid work permit. Please attach a copy of your work permit to your application submission.

General Service (GS) staff are locally recruited staff and therefore, candidates are personally responsible for any travel and accommodation arrangements. UNICEF does not facilitate MFA accreditation for locally recruited staff.

Remarks: Requirement for Internal applicants

Internal applicants from GSSC have to complete the courses of Learning Paths that are identified as required when applying to the level of this post. Please visit the L&D Portal Learning and Development (sharepoint.com) for more information.

For every Child, you demonstrate…

UNICEF’s core values of Care, Respect, Integrity, Trust and Accountability and the following core competencies:

• Builds and maintains partnerships
• Demonstrates self-awareness and ethical awareness
• Drive to achieve results for impact
• Innovates and embraces change
• Manages ambiguity and complexity
• Thinks and acts strategically
• Works collaboratively with others

View our competency framework at:

https://www.unicef.org/careers/media/1041/file/UNICEF%27s_Competency_Framework.pdf

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.

UNICEF is committed to promote the protection and safeguarding of all children.