ICT Associate - For Afghan national only

Contract

This is a GS-7 contract. This kind of contract is known as General Service and related categories. It is normally only for nationals. It usually requires 7 years of experience, depending on education.

Salary

The salary for this job should be more than 2,790 USD.

Please keep in mind that the salary displayed here is an estimation by UN Talent based on the location and the type of contract. It may vary depending on the organization. The recruiter should be able to inform you about the exact salary range. In case the job description contains another salary information, please refer to this one.

Background

UN Women, grounded in the vision of equality enshrined in the Charter of the United Nations, works for the elimination of discrimination against women and girls; the empowerment of women; and the achievement of equality between women and men as partners and beneficiaries of development, human rights, humanitarian action and peace and security.

Under the overall guidance of the Chief, Information and Communications Technology (ICT) and the direct supervision of the Operations Manager, the ICT Associate executes ICT services in) the Afghanistan Country Office, implements ICT management systems and strategies, provides daily technical support to users of information management tools and technology infrastructure. The incumbent is responsible for review and advice on the use of new technologies that will enhance the Country Office productivity. The ITCT Associate will also work closely with programme and projects’ staff in the Regional Office (RO) and UN Women HQs as required for resolving complex ICT challenges and exchange of information.The ICT Associate promotes a client-oriented approach.

Duties and Responsibilities

1. Introduce and implement ICT strategies and new technologies in accordance with corporate information management and technology standards, guidelines and procedures

• Develop and review internal ICT policies and procedures as required;
• Elaborate on the content of internal Standard Operating Procedures in ICT in consultation with office management;
• Develop and update the ICT annual work plan for the office;

• Provide IT support in the use of Atlas (UN WOMEN’s implementation of PeopleSoft ERP) functionality for improved business results and improved client services.

  2. Ensure effective functioning of the ACO hardware and software

• Install, operate, and maintain all ACO hardware equipment;

• Provide advice on the acquisition of hardware supplies;
• Make routine repairs and change of hardware electronic components;
• Plan, install and maintain all communication systems including mobile and satellite phones;
• Supervise and implement corporate UN Women software systems in the office;
• Develop new software packages for high impact results (e.g. office management system, electronic registry, etc), as required;
• Ensure UN Women desktop and network resources are protected from malicious virus attacks and deploy countermeasures in the event of the attacks;

• Maintain an up-to-date inventory of the software and hardware.

  3. Ensure efficient networks administration

• Operate network utility procedures, defining network users and security attributes;

• Establish directories, menus and drive-mappings; configure network printers and provide user access;
• Trouble-shoot and monitor network problems; respond to user needs and questions regarding network access;
• Maintain up-to-date parameters of information for the network clients and electronic mail;
• Implement backup and restoration procedures for local drives; maintain backup logs; organize off-site storage of backups;
• Maintain measures for business continuity and disaster recover processes and procedures including backup and restoration of both server and local storage facilities;

• Manage Local Area Network (LAN) Infrastructure and Internet connectivity meet UN Women requirements.

  4. Provide web management services

• Identify opportunities and ways of converting business processes into web-based systems to address the issues of efficiency (office management system, donor profile software, knowledge management systems);

• Maintain the ACO web site and intranet.

  5. Provide administrative support regarding ICT issues

• Provide advice to the procurement of new ICT equipment for ACO and provide technical specifications and information on best options in both local and international markets, review quotations and bids;

• Maintain inventory and stock of supplies and spare parts in cooperation with the Procurement Unit;

• Provide ICT support to key events, as required.

  6. Provide technical support and advice to ACO and Programme Presence staff

• Diagnose, evaluate, and prioritize requests for assistance from staff in ACO – in Kabul and in sub offices experiencing problems with hardware, application software, operating systems, networking and other computer related issues;

• Provide strategic advice and direction to the ACO ;
• Set up and ensure ACO staff have new email accounts;
• Ensure all ICT on-boarding requirements are met for new staff;

• Visit sub offices; provide technical support and oversight in implementing ICT systems.

  7. Facilitate knowledge building and knowledge sharing in the ACO

• Identify and promote different systems and applications for optimal content management, knowledge management and sharing, information provision;

• Coordinate with HQ and RO to share knowledge on latest developments and good practices
• Organize and lead trainings for the ACO staff on ICT issues;
• Ensure staff training profiles and library of reference materials are maintained;
• Synthesize lessons learned and best practices in ICT.

• Quality ICT strategies and procedures

• Well maintained and serviced hardware and software

• Quality support and advice to clients
• Timely web maintenance
• Quality trainings and reference materials

Competencies

Core Values:

• Respect for Diversity
• Integrity
• Professionalism

Core Competencies:

• Awareness and Sensitivity Regarding Gender Issues
• Accountability
• Creative Problem Solving
• Effective Communication
• Inclusive Collaboration
• Stakeholder Engagement
• Leading by Example

Please visit this link for more information on UN Women’s Core Values and Competencies: https://www.unwomen.org/sites/default/files/Headquarters/Attachments/Sections/About%20Us/Employment/UN-Women-values-and-competencies-framework-en.pdf

Functional Competencies

• Excellent knowledge of PC/LAN operating systems, Microsoft Windows, corporate ICT security and virus protection systems;
• Excellent PC hardware troubleshooting skills;
• Excellent knowledge of Enterprise Resource Planning Software, SharePoint services and MOSS;
• Excellent knowledge of database packages;
• Excellent knowledge of video conferencing and telecommunication;
• Ability to review a variety of data, identify and adjust discrepancies;
• Ability to provide input to business processes re-engineering, elaboration and implementation of new systems;
• Ability to provide advice and guidance

Required Skills and Experience

Education and certification:

• Completion of secondary education is required;
• Bachelor's degree in Computer Science is an asset;
• Cisco Certified Network Engineer (CCNE) and Microsoft Certified Systems Engineer (MCSE) or Microsoft Certified Professional (MCP) required. If certification is not available at the time of recruitment, it should be obtained within 6 months;

Experiance:

• At least 7 years of progressively responsible experience in network administration and use of hardware/software, telecommunications facilities;

Language Requirements:

• Fluency in English and Dari and/or Pashto is required;
• Working knowledge in another official UN language is an asset

Application:

• All applications must include (as an attachment) the completed UN Women Personal History form (P-11) which can be downloaded from Application and recruitment process | About us: Careers at UN Women | UN Women – Headquarters Kindly note that the system will only allow one attachment. Applications without the completed UN Women P-11 form will be treated as incomplete and will not be considered for further assessment.

Note:

In July 2010, the United Nations General Assembly created UN Women, the United Nations Entity for Gender Equality, and the Empowerment of Women. The creation of UN Women came about as part of the UN reform agenda, bringing together resources and mandates for greater impact. It merges and builds on the important work of four previously distinct parts of the UN system (DAW, OSAGI, INSTRAW, and UNIFEM), which focused exclusively on gender equality and women's empowerment.

Inclusion Statement:

At UN Women, we are committed to creating a diverse and inclusive environment of mutual respect. UN Women recruits employ, trains, compensates and promotes regardless of race, religion, color, sex, gender identity, sexual orientation, age, ability, national origin, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, integrity, and organizational need.

If you need any reasonable accommodation to support your participation in the recruitment and selection process, please include this information in your application.

UN Women has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UN Women, including sexual exploitation and abuse, sexual harassment, abuse of authority, and discrimination. All selected candidates will be expected to adhere to UN Women’s policies and procedures and the standards of conduct expected of UN Women personnel and will therefore undergo rigorous reference and background checks. (Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.)