ICT Associate – eLearning (Internal Candidates Only)

Senior IT & Telecom

Overview

Prepare eLearning and training materials for UNOPS.

You have:

• Secondary school diploma and six years of relevant experience are required OR a first-level university degree with two years of relevant experience will be considered an asset.
• Experience in the field of Capacity Building, eLearning, or related areas.
• A minimum of one professional working experience on Photoshop and Illustrator.
• Fluency in English (read, write, speak) is required.
• A working knowledge of French is desirable.

Contract

This is a G-6 contract. This kind of contract is known as General Service and related categories. It is normally only for nationals. It usually requires 6 years of experience, depending on education. More about G-6 contracts.

Background Information - Job-specific

**Background Information - UNOPS

******** THIS IS A LOCAL POSITION FOR WHICH ONLY APPLICANTS WHO ARE SPANISH OR EUROPEAN UNION CITIZENS OR APPLICANTS WHO POSSESS A VALID RESIDENCE AND WORK PERMIT IN SPAIN ARE ELIGIBLE FOR CONSIDERATION********

*** FEMALE CANDIDATES ARE STRONGLY ENCOURAGED TO APPLY****

UNOPS supports partners to build a better future by providing services that increase the efficiency, effectiveness and sustainability of peace building, humanitarian and development projects. Mandated as a central resource of the United Nations, UNOPS provides sustainable project management, procurement and infrastructure services to a wide range of governments, donors and United Nations organizations.

The New York Portfolios Office (NYPO) supports the United Nations Secretariat, as well as other New York-based United Nations organizations, bilateral and multilateral partners in the delivery of UNOPS mandate in project management, infrastructure management, and procurement management.

The Sustainable Development Cluster (SDC) supports diverse partners with their Peacebuilding, humanitarian and development operations. It was formed by combining the following portfolios: Grants Management Services (GMS), UN Technology Support Services (UNTSS), Development and Special Initiatives Portfolio (DSIP). It provides Services to partners' programmes that are designed, structured, and managed with a global perspective and primarily serving partners that are headquartered in New York. The SDC has a footprint of approximately 125 countries.

Background Information - Job-specific

The Department of Operational Support (DOS) is responsible for the delivery and maintenance of Information and Communications Technology (ICT) in support of operational requirements of peacekeeping missions as well as special political missions (hereinafter “field missions”). DOS is also responsible for the delivery and maintenance of the Service for Geospatial, Information and Telecommunications Technologies (SGITT) in support of the operational requirements of Peacekeeping Missions, Special Political Missions, as well as DPO and DOS at Headquarters.

The SGITT at the UNGSC provides a critical role as the resilient operational hub for the support and delivery of technology services and solutions to field operations and a broad range of Secretariat and United Nations system clients. As a unified, singular service provider, SGITT provides reliable, resilient and innovative geospatial, communications and information technology services, including centralized connectivity, hosting and monitoring support, ensuring that staff members in field missions and at Headquarters have access to critical enterprise systems

The Digital Solutions Support Unit’s mandate is to provide Information Technology Desktop support to the United Nations ICT Facility (UNICTF) Valencia and UNGSC in Brindisi, within the UN Global Service Centre (UNGSC) through a high level specialized, professional, and operational workforce. The units service operations are collocated with, and in support of the global ICT services operations for the UN secretariat, agencies, funds, and programs.

UNOPS has signed a financial agreement which covers the provision of Technical Support for Digital Solutions Support, to the Service for Geospatial, Information and Telecommunications Technologies in the Global Service Centre, Valencia-Brindisi (SGITT/GSC).

Under the overall admin supervision of UNOPS Programme Manager, the incumbent is expected to prepare eLearning, training, promotional and outreach materials and videos supporting utilization and uptake of SGITT digital technology programmes, projects and services.

This is a position in UNOPS for supporting projects carried out for the United Nations Secretariat.

The incumbent of this position will be a staff member of UNOPS under its full responsibility.

Functional Responsibilities

Summary of key functions and duties: 1. Technical Writing and Editing 2. Develop Training content 3. Knowledge Management

The main responsibilities will include but not limited to the following:

1. Technical Writing and Editing : - Collaborate with the project team, incorporating feedback and revisions to ensure a high-quality documents. - Prepare and draft internal communication materials to promote the launch of technology products; - Produce high-quality, well written, technical content, in English, tailored to educate non-technical audience on new Technologies; - Proof-read and enhance project content, to improve the overall writing style; - Introduce a level of consistency, clarity, and impact to a large repository of text-based training materials.

2. Develop Training content: - Plan and create training curriculum for training projects, based on training requirements, learning objectives within the estimated project completion; - Simply training instruction in all training material, to ensure that content is created on time, and easily understood by learners; - Propose and develop several branding proposals and graphics for the training content, to align content with business needs; - Create graphic templates to ensure that look and feel of the training content aligns with the product branding; - Prepare training content to be reviewed by Subject matter experts;

3. Knowledge Management: - Develop documentation and any other pertinent material as requested; - Maintain knowledge base for all training related related issues; - Assist project teams in developing material.

4. Perform other duties as may be reasonably required and in line with the incumbent’s scope of services above. Impact of Results

The result of work of the ICT Associate - eLearning impacts on directly on delivery of services that satisfy the requirements of the Section as well as the performance of the services implemented. It will also ensure proper processes and methodologies are followed and implemented according to the latest of the industry standards. The incumbent is responsible for ensuring activities for all global locations are in line with the overall business targets and UN policies, rules and regulations.

Education/Experience/Language requirements

*FEMALE CANDIDATES ARE STRONGLY ENCOURAGED TO APPLY* Education: - Secondary school diploma (or high school equivalent) and six (6) years of relevant experience are required OR - A first-level university degree (undergraduate, Bachelor, or equivalent) with two (2) years of relevant experience, will be considered an asset.

Experience:

Required experience:

• Relevant experience is defined as experience in the field of Capacity Building, eLearning, or related areas.
• A minimum of four (4) years of experience in an international / multicultural organization in the field of technical writing, graphic design or other related fields.
• A minimum of one (1) professional working experience on Photoshop and Illustrator.

Desirable: (The following experience is optional. Candidates who do not have it are welcome to apply) - Knowledge of MS Office and Help authoring tools

Language Requirements: - For this position, fluency in English (read, write, speak) is required; - A working knowledge of French is desirable

Competencies

Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.

Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles. Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role). Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries. Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements. Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving. Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Contract type, level and duration

• Contract type: Fixed Term Staff Contract
• Contract level: G6
• Contract duration: Fixed-term staff contracts - 'One year initially, renewable subject to satisfactory performance and funding availability'

For more details about United Nations staff contracts, please follow this link: https://www.unops.org/english/Opportunities/job-opportunities/what-we-offer/Pages/UN-Staff-Contracts.aspx

Additional Information

• Please note that UNOPS does not accept unsolicited resumes.
• Applications received after the closing date will not be considered.
• Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process, which involves various assessments.
• UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of many diverse nationalities, cultures, languages, races, gender identities, sexual orientations, and abilities. UNOPS seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce.
• Qualified women and candidates from groups which are underrepresented in the UNOPS workforce are encouraged to apply. These include in particular candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities.
• UNOPS seeks to reasonably accommodate candidates with special needs, upon request.
• We would like to ensure all candidates perform at their best during the assessment process. If you are shortlisted and require additional assistance to complete any assessment, including reasonable accommodation, please inform our human resources team when you receive an invitation.
• Work life harmonization - UNOPS values its people and recognizes the importance of balancing professional and personal demands. We have a progressive policy on work-life harmonization and offer several flexible working options. This policy applies to UNOPS personnel on all contract types.
• This position is stationed in Valencia, Spain which is a family duty station.

Terms and Conditions

• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post.
• For retainer contracts, you must complete a few mandatory courses ( they take around 4 hours to complete) in your own time, before providing services to UNOPS. Refreshers or new mandatory courses may be required during your contract. Please note that you will not receive any compensation for taking courses and refreshers. For more information on a retainer contract here.
• All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda.
• It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.

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Potential interview questions

Added 1 year ago - Updated 1 year ago - Source: jobs.unops.org