ICT Associate (Backend and DevOps) GS-6 (Post # 95488) Global Shared Services Centre (GSSC), Budapest, Hungary

Contract

This is a G-6 contract. This kind of contract is known as General Service and related categories. It is normally only for nationals. It usually requires 6 years of experience, depending on education. More about G-6 contracts.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, results.

We are committed, passionate, and proud of what we do. Promoting the rights of every child is not a job, it’s a calling.

UNICEF’s Global Shared Services Centre (GSSC) provides services to UNICEF offices around the world in the areas of Finance, Master Data Management, Human Resources Administration, Payroll, and IT Customer Care.

Our mission is to be a Centre of Excellence for the global delivery of efficient services within a culture of customer service, continuous business improvement, knowledge-sharing and innovation to support the effective achievement of UNICEF's programme results worldwide. ​

GSSC has won the 2019 Business Services Firm of the Year in Hungary, 26 regional awards announced at the Central and Eastern European Business Services Summit & Awards held in Warsaw, Poland.

How can you make a difference?

Information and Technology (IT) Associates perform procedural and some specialized activities pertaining to UNICEF’s ICT systems, which include desktop administration and server operations. Specialized activities typically pertain to the installation and routine configuration of ICT system components and user orientation. Procedural activities include all other processes that may not require the application of specialized information technology training and knowledge, such as maintaining technical and user documentation and/or serving as focal point for receipt and processing of user requests.

Key functions/accountabilities:

1. Ensure timely and effective user support

• Provide ongoing assistance in the operation and implementation of new systems.
• Perform first and second line support functions
• Administer data security for end user access to network and/or facilities and troubleshooting ad-hoc or software problems experience on the network or facilities.
• Escalate the problem the ICTD if required.
• Ensure all calls are recorded, responded to promptly and resolved within the specified time.

2. Assist in the installation, configuration, maintenance and operation of the ICT Infrastructure such as servers, datacenter, desktop computers, laptops, printers and other ICT equipment

• Deploy and maintain end user hardware (e.g. servers, printers, desktop computers, laptops and other ICT equipment (excluding network equipment). This may require the incumbent to lift, move, mount, or store equipment.
• Ensure regular monitoring, analyzing and resolving of all problems related to hardware.
• Ensure all equipment is secured against network threats, protected against virus and backup schedules are adhered to.
• Providing support in conferencing with ICT and audiovisual equipment as and when requested.

3. Coordinate and monitor the work of the helpdesk function for the effective and timely resolution of problems

• Ensure adherence to UNICEF IT policies and procedures.
• Provide technical assistance to the GSSC.
• Assist in drafting technical documentation as necessary.
• Coordinate and monitor hardware calls with vendors.

4. Maintain and update Helpdesk calls database

• Analyze and identify trends and root causes
• Address the issue of reducing the number of calls in terms of spares, training, guidelines, etc., based on the statistical analysis
• Track and monitor incidents throughout their lifecycle, including verification and closure.
• Analyze problems, identify alternatives, test and recommend solutions

5. Participate in beta testing of new applications and hardware and report on bugs and findings.

• Assist in global rollouts both in terms of implementation and user orientation/training as necessary
• Support project rollouts and implementation of new processes, including testing, debugging and implementation of new application and systems.

6. Maintain spares for better IT support

• Coordinate with Operations in items (old and obsolete) for Property Survey Board (PSB.)

To qualify as an advocate for every child you will have…

Education:

• Completion of secondary education (i.e. high school diploma) is a minimum requirement, supplemented with formal training in Computer Science, Information Systems, Telecommunications, Engineering is an asset.

Experience:

• Minimum of six (6) years of relevant work experience in information technology is required. A completed university degree from an accredited institution will be counted toward the minimum work experience requirements. i.e. in the form of one year of completed education being equivalent to one year of relevant work experience (for fully completed degrees only).
• Systematic methods of troubleshooting and analytical problem solving, providing assistance to users on ICT product and services, and use of applications and diagnostic tools is required.
• Experience in maintaining and installing server operating systems (Windows Server 2012, 2016) and storage hardware, virtualization technologies is required.
• Basic knowledge of PowerShell and scripting is required.
• Good working knowledge of computer information systems, including PC operating systems (e.g. Windows 10), PC hardware and applications software, MS Office is required.
• Familiarity to network building concepts and network devices is required.
• ITIL Foundation Certificate or equivalent customer support certification is an asset.
• Knowledge of cloud technologies is an asset.

Language:

• Fluency in English (verbal and written) is required.
• Knowledge of an additional UN Language (Arabic, Chinese, French, Russian, Spanish) is a strong asset.

For every Child, you demonstrate...

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

UNICEF competencies required for this post are…

(1) Builds and maintains partnerships (2) Demonstrates self-awareness and ethical awareness (3) Drive to achieve results for impact (4) Innovates and embraces change (5) Manages ambiguity and complexity (6) Thinks and acts strategically (7) Works collaboratively with others.

During the recruitment process, we test candidates following the competency framework. Familiarize yourself with our competency framework and its different levels: competency framework here.

As an advocate for every child, you will receive…

• Access here the UN Salary Scale for Hungary.
• Holidays and leave, including 2.5 days of annual leave accrual per month
• Parental leave
• Dependency allowance
• United Nations sponsored medical insurance plan, pension plan and optional life insurance plan
• Access to professional development and learning programs, online learning and learning path
• Access to staff well-being and career development support

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic. We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and will be expected to adhere to these standards and principles. Selected candidates may be required to provide additional information to conduct a background check.

Remarks:

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

Applicants must be nationals of EU countries or in possession of a valid work permit. Please attach a copy of your work permit to your application submission.

General Service (GS) staff are locally recruited staff and therefore, candidates are personally responsible for any travel and accommodation arrangements. UNICEF does not facilitate MFA accreditation for locally recruited staff.

Please attach the snapshot of the completed courses of Learning Path when applying to the level of this post. You may visit the L&D Portal Learning and Development (sharepoint.com) for more information.

UNICEF appointments are subject to medical clearance. Issuance of a visa by the host country of the duty station, which will be facilitated by UNICEF, is required for IP positions. Appointments are also subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Government employees that are considered for employment with UNICEF are normally required to resign from their government before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.