ICT Associate

Contract

This is a G-6 contract. This kind of contract is known as General Service and related categories. It is normally only for nationals. It usually requires 6 years of experience, depending on education. More about G-6 contracts.

Background Information - Job-specific

*** THIS IS A LOCAL POSITION FOR WHICH ONLY APPLICANTS WHO POSSESS THE SPANISH NATIONALITY OR A VALID RESIDENCE AND WORK PERMIT IN SPAIN ARE ELIGIBLE FOR CONSIDERATION ***

The Service for Geospatial Information and Telecommunications Technologies (SGITT) within the United Nations Global Service Centre (UNGSC) is the operational hub for the support and delivery of ICT services and solutions to satisfy the requirements of the Departments of Peace Operations and Operational Support (DPO/DOS). DOS has implemented a range of systems to address the principal requirements of peace operations and, increasingly, of a broader range of Secretariat and non-Secretariat entities and to support and enhance the processes DOS undertakes.

UNOPS has an agreement with UNGSC to provide Global ICT Service Monitoring reliable solutions for UNGSC’s enterprise monitoring systems on premises and in the cloud and enables the continuous monitoring of services provided to all SGITT clients including wide UN Secretariat entities.

The ICT Associate will be responsible for managing and maintaining the Enterprise-monitoring Systems on premises and in the cloud.

The ICT Associate will coordinate with systems engineers, application technical support analysts and developers to determine requirements for filters, events, alerts, and dashboards and reporting in various monitoring tools. The incumbent also has responsibility for supporting System monitoring tools and its components including Configuration Manager, Service Manager and Orchestrator, as necessary.

This is a position with UNOPS for supporting projects carried out for or in the United Nations Secretariat. The incumbent of this position will be a staff member of UNOPS under its full responsibility.

Functional Responsibilities

Within SGITT, this position supports the Bridge Operational Unit in UNGSC. Under the oversight of the Chief of Unit, the incumbents main responsibilities will include but not be limited to the following:

Monitoring

• Deployment and support of the tools in use to monitor systems and applications
• Perform administrative tasks from the Operation Manager console, provide application support, multiple monitoring platforms, create, and maintain monitoring and notification rules.
• Perform “on call” duty technical service to react on any incident affecting the System monitoring tools.

Tool administration

• Review and update system monitoring tools console security, apply patches, create roles and reviews, and create and install custom Management Packs (MP) as needed.
• Deliver System Center Operations Manager (SCOM) views via Remote Desktop Web Access, create custom reports on results of SCOM monitoring and provide problem resolution for SCOM components and related custom scripts.

Collaboration

• Work with project managers and peers to understand and solve challenging technical problems, produce effort estimates, and improve system functionality, reliability and reduce costs.
• Manage customer satisfaction through effectively communicating and managing customer expectations

Policies

• Recommend changes to policies and establishes procedures that affect immediate policies and procedures

Tool updates

• Run daily maintenance checks, running Data base (DB) queries, upgrading agents to the latest versions and verify-update configuration when needed

Other duties

• Perform other duties as may be reasonably required and in line with the incumbent’s scope of services above.

Impact of Results

The incumbent will have an important role in monitoring and reporting any deviation of the infrastructure performances from the Service Level Agreement (SLA) agreed.

Education/Experience/Language requirements

********* FEMALE CANDIDATES ARE STRONGLY ENCOURAGED TO APPLY * CANDIDATES WITH NO UNITED NATIONS OR UNOPS EXPERIENCE ARE STRONGLY ENCOURAGED TO APPLY******

Education:** - Secondary education is required - University Degree (Bachelor's or Master's Degree) in areas related to information technology (IT) or related field may substitute for some of the required number of years of experience

Certifications (The below certifications are highly desirable): - MS System Center certification - AWS certification - AZURE certification - PRINCE2 - ITIL foundation

Experience:

Required: - Six (6) years of experience with the installation and administration of Microsoft System Center Operations Manager or other Enterprise Monitoring applications is required. - Two (2) years of experience in Cloud Services and Cloud Monitoring is required.

Desirable (The following experience is optional. Candidates who do not have it are welcome to apply): - Experience in Server Administrator (both Windows Server and Linux) is highly desirable - Experience in application/network performance and availability monitoring is highly desirable - Experience using the Microsoft Windows PowerShell scripting engine to automate tasks is desirable - Experience in business analytics services (preferably Power BI) is desirable - Experience major Microsoft technologies including operating systems, Active Directory, , SharePoint, SQL Server is desirable

Language Requirements: - For this position, fluency in English (write, read, speak) is required. - Knowledge of another official UN language is an advantage.

Competencies

Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.

Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles. Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role). Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries. Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements. Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving. Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Contract type, level and duration

1. Contract type : Fixed Term
2. Contract level : G6
3. Contract duration : One year initially, renewable subject to satisfactory performance and funding availability'

For more details about United Nations staff contracts, please follow this link: https://www.unops.org/english/Opportunities/job-opportunities/what-we-offer/Pages/UN-Staff-Contracts.aspx

Additional Considerations

• Please note that the closing date is midnight Copenhagen time
• Applications received after the closing date will not be considered.
• Only those candidates that are short-listed for interviews will be notified.
• Qualified female candidates are strongly encouraged to apply.
• UNOPS seeks to reasonably accommodate candidates with special needs, upon request.
• Work life harmonization - UNOPS values its people and recognizes the importance of balancing professional and personal demands. We have a progressive policy on work-life harmonization and offer several flexible working options. This policy applies to UNOPS personnel on all contract types
• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post
• For retainer contracts, you must complete a few Mandatory Courses (around 4 hours) in your own time, before providing services to UNOPS.
• The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.

It is the policy of UNOPS to conduct background checks on all potential recruits/interns. Recruitment/internship in UNOPS is contingent on the results of such checks.

Background Information - UNOPS

UNOPS is an operational arm of the United Nations, supporting the successful implementation of its partners’ peacebuilding, humanitarian and development projects around the world. Our mission is to help people build better lives and countries achieve sustainable development.

UNOPS areas of expertise cover infrastructure, procurement, project management, financial management and human resources.

Working with us

UNOPS offers short- and long-term work opportunities in diverse and challenging environments across the globe. We are looking for creative, results-focused professionals with skills in a range of disciplines.

Diversity

With over 4,000 UNOPS personnel and approximately 7,000 personnel recruited on behalf of UNOPS partners spread across 80 countries, our workforce represents a wide range of nationalities and cultures. We promote a balanced, diverse workforce — a strength that helps us better understand and address our partners’ needs, and continually strive to improve our gender balance through initiatives and policies that encourage recruitment of qualified female candidates.

Work life harmonization

UNOPS values its people and recognizes the importance of balancing professional and personal demands.

Background Information – Sustainable Development Cluster Based in New York, the Sustainable Development Cluster (SDC) supports diverse partners with their peacebuilding, humanitarian and development operations.

The SDC’s services include grants management, development and special initiatives support, and technology support to the UN and UN agencies.

The SDC is part of the New York Service Cluster that supports the United Nations Secretariat, as well as a broadening community of other New York-based United Nations organizations, bilateral and multilateral partners in the delivery of UNOPS mandate in project management, infrastructure management, and procurement management.