ICT Associate

Volunteering IT & Telecom

Overview

Support the ICT team with user support and coordination with partners.

You have:

• Support tracking of contracts, POs, invoices and subscriptions.
• Provide day to day technical assistance to staff members.
• Excellent oral and written skills; excellent drafting and formulation skills.
• Solid overall computer literacy, including proficiency in various MS Office applications.
• Self-motivated, ability to work with minimum supervision.

Contract

This is a UNV contract. More about UNV contracts.

Established in 1946, UNICEF is the United Nations agency charged with ensuring the rights and well-being of children around the world. UNICEF has been on the ground in Tanzania since 1954 as part of its emergency operations, though the office was set up in 1975. The UNICEF programme in Tanzania prioritizes the monitoring of emerging trends and their impact on children, the country’s development landscape and use of evidence and successful pilots to leverage investments and wider coverage of quality services for children. The programme also aims to strengthen children’s and communities’ engagement in their own development. In Tanzania, UNICEF supports programmes in health, nutrition, HIV/AIDS, education, child protection and water and sanitation. Cross-cutting themes are work around social policy, budgeting and financing, gender, behavioral change, communication and partnerships. The Child Protection programme for UNICEF Tanzania is centered at supporting the implementation of the government’s second National Plan of Action to end Violence Against Women and Children (2024/2025 – 2028/2029). In Kigoma, UNICEF is also leading the Violence Against Women and Children (VAWC) theme of the second United National Kigoma Joint Programmes (KJP II) supported through UNICEF, UNWomen, UNHCR, UNFPA and IOM.

Under the direct supervision of Digital Impact & Innovation manager, the UN Volunteer will undertake the following tasks:

• Support the ICT team in coordination and follow-up with telecom and technology partners including Vodacom, TTCL, Yas/Honora, Sat Afrique, IEC Telecom, and Marlink. • Support tracking of contracts, POs, invoices and subscriptions for: o Mobile voice and data services o Microsoft Teams Telephony and SIP services o VHF radio communications o Satellite connectivity (Thuraya, BGAN, VSAT) • Support coordination with vendors to ensure continuity of services and timely issue resolution. • Support on UNICEF mobile number registration, sim card replacements. • Support on Inventory and Asset count • User Support: Provide day - day technical assistance to staff members, • Provide support: o Hardware (Installation, troubleshooting, Maintenance of Computers and Printers o Network support (Connectivity, Wi-Fi, LAN/WAN troubleshooting) o Software (Installation, Updates and troubleshooting)

Furthermore, UN Volunteers are required to: • Network and build relationships with local organizations, groups or individuals and support and/or participate in local volunteering initiatives. • Encourage, mobilize and support co-workers, fellow UN Volunteers and members of the local community to play an active part in development on a voluntary basis. • Initiate and/or participate in local volunteer groups, including assisting them in submitting stories and experiences to the World Volunteer Website. • Discuss with supervisors on how volunteerism for development can be mainstreamed through the assignment and integrating activities that promote volunteerism for development into work plans. • Build on this DOA template will ensure further advocacy through the promotion of volunteerism within the programme/project and within the context of the assignment. Including in DOA gives greater recognition and legitimacy to this commitment with concerned host organizations and partners. Results/Expected Output: update where applicable

• Consistent and timely coordination with telecom and technology partners (Vodacom, TTCL, Yas/Honora, Sat Afrique, IEC Telecom, Marlink), resulting in fewer service interruptions and faster issue resolution. • Well‑maintained trackers for all contracts, purchase orders, invoices, and subscriptions across mobile voice/data, Teams Telephony/SIP, VHF radio, and satellite services, ensuring timely renewals and financial compliance. • Timely processing of UNICEF mobile number registrations and SIM card replacements, contributing to a smooth onboarding and operational continuity for staff. • Updated ICT inventory records and periodic asset verification completed, resulting in accurate asset tracking and reduced discrepancies. • Efficient day‑to‑day user support provided, with measurable improvements in user satisfaction, reduced ticket resolution time, and improved staff productivity. • Hardware, network, and software issues consistently resolved in a timely manner, contributing to high system availability and minimized downtime. Furthermore, UN Volunteers are required to:

• Strengthen their knowledge and understanding of the concept of volunteerism by reading relevant UNV and external publications and take active part in UNV activities (for instance in events that mark International Volunteer Day) • Be acquainted with and build on traditional and/or local forms of volunteerism in the host country Provide annual and end of assignment reports on UN Volunteer actions, results and opportunities using UNV’s Volunteer Reporting Application • Contribute articles/write-ups on field experiences and submit them for UNV publications/websites, newsletters, press releases, etc. • Assist with the UNV Buddy Programme for newly arrived UN Volunteers • Promote or advise local groups in the use of online volunteering or encourage relevant local individuals and organizations to use the UNV Online Volunteering service whenever technically possible.

Adaptability.

Professionalism.

Teamwork.

• Excellent oral and written skills; excellent drafting, formulation, reporting skills. • Accuracy and professionalism in document production and editing. • Excellent interpersonal skills; culturally and socially sensitive; ability to work inclusively and collaboratively with a range of partners, including grassroots community members, religious and youth organizations, and authorities at different levels; familiarity with tools and approaches of communications for development. • Ability to work and adapt professionally and effectively in a challenging environment; ability to work effectively in a multicultural team of international and national personnel. • Solid overall computer literacy, including proficiency in various MS Office applications (Excel, Word, etc.) and email/internet; familiarity with database management; and office technology equipment. • Self-motivated, ability to work with minimum supervision; ability to work with tight deadlines. • Sound security awareness. • Have affinity with or interest in prevention of violence and volunteerism as a mechanism for durable development, and the UN System.

Tanzania has an area of 947,300 sq. km and is located in eastern Africa on the Indian Ocean. It shares its longest borders with Kenya (to the northeast) and Mozambique (to the southeast), but also borders Burundi, the Democratic Republic of Congo, Malawi, Rwanda, Uganda, and Zambia. To the east, Tanzania is bordered by the Indian Ocean. Three of Africa’s largest lakes also border sections of the country: Lake Victoria in the north, Lake Tanganyika in the west, and Lake Nyasa in the southwest. Tanzania is made up of three geographical regions: the islands and coastal plains in the east, a saucer-shaped plateau in the center and west, and the highlands in the northeast. Mount Kilimanjaro, the highest point in Africa standing at 5,895m, lies in these northeastern highlands. Another special geographical feature is the Great Rift Valley, which cuts through the center of the country. Tanzania’s climate varies from tropical in the coastal areas to temperate in the highlands. In the coastal plains and plateau regions, temperatures range from 25-31°C during the hottest months (November - February) and 15-20°C in the coldest months (May - August). Temperatures in the highlands range between 10-20°C.

There are about 55.5 million people living in Tanzania with 51% female population. The population is particularly concentrated in Dar es Salaam and Zanzibar City and their metro areas. Despite these urban centers, just under 70% of the people living in Tanzania still reside in rural areas. Dar es Salaam is the largest city in Tanzania, as the major port and economic center. Most Ministries, Government offices, embassies and UN Offices are currently based in this city. However, the Government have started relocating to the capital city, Dodoma. Dar es Salaam is situated on the coast, overlooking the Indian Ocean. It is an International multicultural city with a mix of religions. There is a wide range of facilities available, including numerous shopping centers, movie theatres, restaurants and many new developments planned. The living conditions in Dar es Salaam are comfortable although pricy in certain neighborhoods and there are issues with poor infrastructure, so alternative back-up solutions and generators as well as water tanks are common. It is a beautiful and safe location. There are good international education facilities and some health facilities with good standards.

Tanzania is one of the most diverse countries in Africa. On the mainland, around 99% of the population is ethnically African, coming from over 120 different tribes, almost all of them Bantu. On Zanzibar, the people are of Arab, African, or mixed Arab and African descent.

Kiswahili (Swahili) and English are both official languages. Kiswahili is the lingua franca of central and eastern Africa and the country’s unifying language. Most people living in Tanzania speak one of the 158 local languages as their first language. Arabic is widely spoken on Zanzibar. English is the primary language of business, government administration, and higher education.

Conditions of Service for national UN Volunteers A 6 (six) month contract; with subsequent contract extensions subject to availability of funding, operational necessity and satisfactory performance. However, there is no expectation of renewal of the assignment.

Travel to duty station (if applicable) and a Settling-In-Grant will be provided in the event duty station is not within commuting distance from the place of recruitment. A Volunteer Living Allowance (VLA) is provided monthly to cover housing, utilities and normal cost of living expenses. Life, health and permanent disability insurance are included (health insurance for up to 3 dependents), as well as final repatriation (if applicable) and resettlement allowance for satisfactory service.

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Potential interview questions

Added 5 months ago - Updated 4 months ago - Source: unv.org