ICT Associate

Volunteering Admin Communications & PR IT & Telecom

Overview

Support ICT operations and digitalization efforts.

You have:

• Relevant working experience, including network administration, support to the management of hardware and software platforms.
• Relevant certifications in hardware and software management and application required, including Microsoft Certified Professional (MCP).
• Good knowledge of PC/LAN operating systems, Microsoft Windows, corporate ICT security.
• Experience in client support, such as a Help Desk or User Support Unit, would be an advantage.
• Knowledge of one local language is desirable.

Contract

This is a UNV National Youth contract. This kind of contract is known as National UN Volunteer. It is normally only for nationals. More about UNV National Youth contracts.

The UNFPA’s Mission is to United Nations Population Fund which is an international development agency that promotes the right of every woman, man and child to enjoy a life of health and equal opportunity. UNFPA aims to: 1) promote an awareness of social and economic implications of population problems and their solutions, 2) extend aid to developing countries, and 3) coordinate UN and other organizations' activities to plan and implement population projects. 4) UNFPA works to prevent and respond to gender-based violence through its work with policymakers, justice systems, health systems and humanitarian partners. 5) UNFPA also focuses on eliminating harmful practices, including FGM and child marriage, and helps to engage men and boys to advance gender equality.

Within the delegated authority and under the supervision of the Operations Manager or his designated mandated representative(s), the UN Volunteer will undertake:

1. ICT support to staff (day-to-day ICT maintenance and support). • Support with the setting up of new computers, printers, monitors, and other devices for staff. • Support with the installation and configuration of software applications required by the staff, including office software, security tools, or any specialized applications.

2. Digitalization • Support with reviewing the implementation of UNFPA ICT and digitalization policies and guidelines in the country office. • Support with designing and developing an implementation plan for office automation projects, including the full implementation of paperless workflow in line with UNFPA policies and procedures. • Contribute to the organization of training and learning sessions (e.g. webinars) for staff members. • Contributes to the digitization of processes and continuously improving the use of technology in the country office. • Contribute to the gathering of programme and operations requirements to configure the CO’s digital platform and other software aligning with UNFPA policies (e.g. use of AODOCS, Quantum Plus, etc). • Responsible for working with CO staff to support new users in the proposed digital platform to refine information capture forms, improve workflow and provide practical advice on data inputting and quality issues. • Contribute to ensuring the benefits of new ICT capability are achieved and capability is transferred to the CO to ensure efficiency for programme delivery.

3. Programme support. • Provide technical support to the programme for the integration of digital solutions to programme design, implementation and reporting. • Contribute to managing the adoption of any agreed changes to service scope quickly to minimize disruption to the CO operations. • Responsible for operating within appropriate controls for changes in the technology environment.

Professionalism, Integrity, Teamwork, and Respect for diversity; Commitment to continuous learning; Planning and organizing; Communication; Flexibility; Genuine commitment to the principles of voluntary engagement.

relevant working experience, including network administration, support to the management of hardware and software platforms, telecommunications facilities, and knowledge of Windows-based packages/applications; • Relevant certifications in hardware and software management and application required, including Microsoft Certified Professional (MCP). • Good knowledge of PC/LAN operating systems, Microsoft Windows, corporate ICT security, viral protection systems & Enterprise Resource Planning (ERP) systems. • Ability to perform a variety of standard specialized and non-specialized tasks and work processes that are fully documented, researched, recorded and reported. • Experience in client support, such as a Help Desk or User Support Unit, would be an advantage; • Knowledge of one local language is desirable.

The Republic of South Africa is a large country of nine provinces with different climates, races, languages, creeds, cultures, religions and human activity. The landscape is also diverse, with mountains, plains, farmlands, bushveld scrub and arid deserts, each of the many different parts supporting its distinctive plant and animal life. The country’s multi-cultural and multi-lingual society fuses to make this “Rainbow Nation” a rich and rewarding experience for you as a United Nations official and visitor. Pretoria is the duty station for most UN staff. Pretoria, also called Tshwane, is the administrative capital of South Africa. The country has good infrastructure, although South Africa's security risk management (SRM) level is medium.

UN Volunteers receive the below entitlements: • A Monthly Volunteer Living Allowance (VLA): R18 340.86 per month, • A once-off entry lump sum of $400 at the start of the assignment, • Medical insurance; Life cover, and annual leave • Access to all learning platforms, • A once-off exit lump sum at the end of the assignment.

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Potential interview questions

Added 1 year ago - Updated 1 year ago - Source: unv.org