ICT Associate

Contract

This is a G-6 contract. This kind of contract is known as General Service and related categories. It is normally only for nationals. It usually requires 6 years of experience, depending on education. More about G-6 contracts.

Background Information - Job-specific

**** THIS IS A LOCAL POSITION FOR WHICH ONLY APPLICANTS WHO ARE SPANISH OR EUROPEAN UNION CITIZENS OR APPLICANTS WHO POSSESS A VALID RESIDENCE AND WORK PERMIT IN SPAIN ARE ELIGIBLE FOR CONSIDERATION******

***** FEMALE CANDIDATES ARE STRONGLY ENCOURAGED TO APPLY****** UNOPS supports partners to build a better future by providing services that increase the efficiency, effectiveness and sustainability of peace building, humanitarian and development projects. Mandated as a central resource of the United Nations, UNOPS provides sustainable project management, procurement and infrastructure services to a wide range of governments, donors and United Nations organizations.

The New York Portfolios Office (NYPO) supports the United Nations Secretariat, as well as other New York-based United Nations organizations, bilateral and multilateral partners in the delivery of UNOPS mandate in project management, infrastructure management, and procurement management.

The Sustainable Development Cluster (SDC) supports diverse partners with their Peacebuilding, humanitarian and development operations. It was formed by combining the following portfolios: Grants Management Services (GMS), UN Technology Support Services (UNTSS), Development and Special Initiatives Portfolio (DSIP). It provides Services to partners' programmes that are designed, structured, and managed with a global perspective and primarily serving partners that are headquartered in New York. The SDC has a footprint of approximately 125 countries.

United Nations Global Service Center (UNGSC) under the Department of Operational Support (DOS) is responsible to provide critical Logistics, Geospatial, Information &Telecommunications Technologies services and Training to all Secretariat Entities, Peacekeeping and Special Political missions, Agencies, Funds and Programmes of the UN system worldwide.

UNGSC is comprised of three core Service areas:

• Supply Chain Service (SCS) • Service for Geospatial, Information and Telecommunications Technologies (SGITT) • Central Service (CS)

SGITT is the operational hub for the support and delivery of ICT services and solutions to field operations and it operates from two locations: UNSGC in Brindisi, Italy, and UNICTFV in Valencia, Spain. SGITT supports Peacekeeping operations, Special Political Missions, UN Agencies, Funds and Programmes with round-the-clock, high-availability and resilient information and communications technology, and geospatial information services. The Infrastructure and Operations Section (IOS) is a key operational enabler of the enterprise centralization and consolidation strategy under the ICT Strategy. It provides all the centrally required equipment, hardware, software, communications and supporting infrastructure and services, to allow clients around the world to connect and use secure UN information and communications systems.

The ICT Associate will carry out his/her tasks at UNGSC/SGITT/IOS in Valencia, Spain.

The ICT Associate initiates and promotes technology solutions and innovations, integrating Internet of Things (IOT), in support of making UN peace operations more safe, more effective, and more efficient; and creates synergies that emphasize on enhanced operational performance, impact and capacities through the introduction of modern technology for the user base.

The incumbent of this position will be a staff member of UNOPS under its full responsibility

Functional Responsibilities

Under the overall supervision of the UNOPS Senior Programme Manager, the incumbent works under the direct guidance of the Chief, Infrastructure Operations Section (IOS) Infrastructure Operations Section, and Chief of Technology Infrastructure Support at the UN ICT Facility in Valencia, Spain. The ICT Associate - IoT/OT Developer/Integrator Technician helps in initiating and promoting technology innovations in IoT/OT, smart buildings, industrial processes, Data Center maintenance, and is responsible for following duties.

Summary of Key Functions:

1. IoT/OT (Internet of Things / Operational Technology) Support
2. Data Center Support

IoT/OT (Internet of Things / Operational Technology) Support:

• Assist in designing, implementing and managing the integration of IoT/OT smart devices into OT processes, ensuring seamless communication between devices, PLCs and microcontrollers, and control systems.
• Support in the development, configuration and integration of programmable logic controllers (PLCs) and microcontrollers to control and monitor various industrial equipment and processes, streamlining automation and optimizing production workflows.
• Utilize data from IoT/OT devices and other relevant sources to perform data analysis, develop dashboards, derive valuable insights, and identify opportunities for process improvement, predictive maintenance, and energy efficiency.
• Assist in the development and support of IoT/OT systems and components for data acquisition, processing, visualization, and data analysis to monitor, control, and visualize real-time data from various industrial assets.
• Help in the development of solutions for the automation of OT processes, smart sensors and equipment.
• Conduct ICS/OT site assessments to identify critical systems and perform or provide recommendation for integration and development.
• Provide remote support and troubleshooting for IoT/OT systems, PLCs, and smart devices to address technical issues promptly and minimize downtime.
• Continuously optimize and fine-tune IoT/OT systems, PLC configurations, and data analytics processes to improve system performance and operational efficiency.
• Work closely with cross-functional teams, including engineers, technicians, data analysts, to ensure successful integration and functionality of IoT/OT systems within the existing infrastructure.
• Maintain comprehensive documentation of system designs, configurations, and integration processes for reference and knowledge-sharing purposes.
• Assist in the design and implementation of third party interfaces to other systems/DB to integrate information from other systems/interfaces to provide reporting (integration with SAP, SQL) to check costings from Web Services etc.
• Maintain servers and review their health by patching, checking logs and Application Logs.
• Work on the preventive maintenance of the infrastructure equipment systems;
• Support in the development of technical specifications for equipment procurement, Bill of Material and assist in procurement process, and coordinate the technical evaluation of offers and proposals received.
• Work on the training materials, SOPs, user guidelines and provide trainings to strengthen and develop the capacity.
• Stay abreast of the latest trends and developments in IoT/OT technologies, PLCs, and data analytics to propose and implement innovative solutions.

Data Center Support:

• Identify potential issues or failures and assist Data Center team in regular monitoring, testing, and analysis, and take proactive measures to address them.
• Support the execution of corrective maintenance procedures to address hardware failures, network disruptions, and other technical problems.
• Assist in the installation, configuration, and deployment of data center equipment and IoT/OT systems.
• Collaborate with cross-functional teams to diagnose and troubleshoot complex problems related to hardware, software, and network connectivity of industrial sensors and devices.
• Assist in monitoring and maintaining HVAC systems, power distribution, power generation, power backup, UPS systems, and fire suppression systems.
• Perform routine maintenance, repairs, and inspections and support HVAC Systems Management, Power distribution, UPS (Uninterruptible Power Supply) Management, Solar Plant Support, Access Control Systems, Fire Suppression Systems, and OT systems.
• Respond to and resolve escalated technical issues and outages in a timely manner to minimize downtime and ensure optimal performance to data center systems and equipment, HVAC, UPS, solar plants, access control, and fire suppression systems. Conduct thorough troubleshooting and implement necessary corrective actions.
• Collaborate with cross-functional teams to diagnose and troubleshoot complex problems related to hardware, software, and network connectivity.
• Liaise with External Service Providers or contractors to support other technologies integrated within the Data Centre infrastructures (Main electric lines, Fire Suppression Systems, UPS’s and Generators)
• Work to Monitor, analyse and optimize cooling systems and power usage to upgrade performance and increase efficiency, reducing power consumption when possible.

Perform other duties as may be reasonably required and in line with the incumbent's scope of services above.

Impact of Results

The effective and successful achievement of key results by the ICT Associate directly affects the overall efficiency and effectiveness of the relevant business unit/project, in ICT management, impacting the timely and effective implementation of the respective services and deliverables. This ensures client satisfaction and promotes the image and credibility of UNOPS as an effective service provider in project services and management. This enhances UNOPS’ competitive position as a partner of choice in sustainable development and project services in the country/region served.

Education/Experience/Language requirements

*****FEMALE CANDIDATES ARE STRONGLY ENCOURAGED TO APPLY****

*CANDIDATES WITH NO UNITED NATIONS OR UNOPS EXPERIENCE ARE STRONGLY ENCOURAGED TO APPLY

Education: - Completion of Secondary education is required. - Diploma or University Degree, preferably in industrial engineering, electrical engineering, Industrial Design, Internet of Things, Control Systems, Telecommunications engineering, computer science or any other related field is desirable and may substitute for some of the required years of experience. - Certification in AVEVA/OSIsoft PI System Administration or similar IoT/OT platform is highly desirable.

Experience: Required experience:

• A minimum of 6 years of progressively responsible experience in development and integration of infrastructure systems.
• A minimum of 2 years of Knowledge and administration of industrial IoT platforms like ThingWorx, AVEVA/OSIsoft PI or similar.
• A minimum of 1 year of experience with SharePoint or similar collaboration / content management platform.
• A minimum of 1 year of experience in Excel or any reporting tool to validate data and generate reports (PowerPivot, Power BI).

**Desirable experience: **The following experience is optional. Candidates who do not have it are welcome to apply****

• Knowledge of Linux administration.
• Knowledge of Python, or other automation programming language.
• Knowledge of PLC Programming software (EcoStruxure, or similar)
• Knowledge of following technologies: Javascript, .Net, REST, oData, oAuth, XML, SVG, JSON, NodeRED
• Experience in IoT/OT/SCADA systems or similar.
• Knowledge of Windows server and SQL Server administration.

Language: - Fluency in English (read, write, speak) is required. - Knowledge of another United Nations official language is an asset.

Competencies

Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.

Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles. Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role). Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries. Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements. Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving. Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Contract type, level and duration

Contract type: Staff Contract level: G6 Contract duration: One year initially, renewable subject to satisfactory performance and funding availability

For more details about United Nations staff contracts, please follow this link: https://www.unops.org/english/Opportunities/job-opportunities/what-we-offer/Pages/UN-Staff-Contracts.aspx

Additional Information

• Please note that UNOPS does not accept unsolicited resumes.
• Applications received after the closing date will not be considered.
• Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process, which involves various assessments.
• UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of many diverse nationalities, cultures, languages, races, gender identities, sexual orientations, and abilities. UNOPS seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce.
• Qualified women and candidates from groups which are underrepresented in the UNOPS workforce are encouraged to apply. These include in particular candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities.
• We would like to ensure all candidates perform at their best during the assessment process. If you are shortlisted and require additional assistance to complete any assessment, including reasonable accommodation, please inform our human resources team when you receive an invitation.

Terms and Conditions

• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post.
• For retainer contracts, you must complete a few Mandatory Courses (they take around 4 hours to complete) in your own time, before providing services to UNOPS. For more information on a retainer contract here.
• All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda.
• It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.