ICT Associate

Contract

This is a G-6 contract. This kind of contract is known as General Service and related categories. It is normally only for nationals. It usually requires 6 years of experience, depending on education.

Salary

The salary for this job should be more than 1,037 USD.

Please keep in mind that the salary displayed here is an estimation by UN Talent based on the location and the type of contract. It may vary depending on the organization. The recruiter should be able to inform you about the exact salary range. In case the job description contains another salary information, please refer to this one.

OBJECTIVES OF THE PROGRAMME

The Strategic Objective is to provide efficient and effective support to WHO Core functions at country level with a particular focus on the Organization's directing and coordinating role for international health as expressed in the Constitution. The objective of the programme is to manage financial, human, and administrative resources in an efficient, effective, results-oriented and transparent manner for carrying out its mission of promoting health, keeping the world safe and serving the vulnerable.

DESCRIPTION OF DUTIES

Under the guidance of WHO Representative and the direct supervision of Administrative Officer, and with the guidance of the Regional ICT management team, the incumbent performs the following duties:

1. Ensures implementation of WHO ICT strategies and introduction/implementation of new technologies focusing on achievement of the following results:

• Ensuring Compliance with corporate information management, information security policies, technology standards, guidelines and procedures for the CO technology environment.
• Participate in the development and implementation of ICT annual plan and Standard Operating Procedures for ICT services.

2. In collaboration with the Regional Service desk, ensures effective functioning of the CO ICT infrastructure, focusing on the achievement of the following results:

• Ensuring effective functioning, installation, operation and maintenance of all WHO hardware equipment, including the acquisition of hardware supplies and vendor management.
• Performance of specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and other routine repairs, that are not covered by any warranty.
• Installation of commercial and WHO developed software and related upgrades, in-line with global WHO policies.

3. Ensures efficient network administration, focusing on achievement of the following results:

• Monitoring of the network connectivity on a daily basis to ensure a stable and secure network environment.
• Trouble-shooting and monitoring of network problems and ensure that WHO global managed desktop environment (Synergy) and network resources are protected from malware.
• Response to user needs and questions regarding network access.
• Escalation of any unsolved issue to the regional service desk and infrastructure team.
• Implementation of Regional backup and restore procedures for user's local drives. Maintenance of backup logs and off-site backup storage.
• Maintenance of country office business continuity and disaster recovery processes and procedures including backup and restore of server(s) and local storage facilities.

4. Provides web management services, focusing on achievement of the following results:

• Support to the maintenance of the CO websites and Intranet.
• Trouble-shooting and monitoring of websites.

5. Provides administrative support, focusing on achievement of the following results:

• Advice and assistance on procurement of new ICT equipment for the CO and projects, ensuring compliance with global and regional technical specifications and information on best options in both local and international markets, review of quotations and bids.
• Conduct Technical Evaluations for ICT procurements as a key member of TEC committee and carry out technical evaluation and provide recommendations for procurement unit.
• Maintenance of the ICT inventory and stock of supplies and spare parts in cooperation with the Administration and Procurement Teams.
• Providing ICT support during key WHO country events.

6. Ensures facilitation of knowledge building and knowledge sharing in the CO, focusing on achievement of the following results:

• Identification and promotion of different WHO systems and applications for optimal content management, knowledge management and sharing, and information provisioning.
• Participation in the organization of training for the CO staff on ICT issues.
• Maintenance of staff training profiles.
• Synthesis of lessons learned and best practices in ICT.
• Sound contributions to knowledge networks and communities of practice.

7. Maintaining country office Fixed Assets register, and attractive items.

• Update and maintain Fixed assets register and non-inventory register.
• Carry out annual physical verification of Fixed Assets register.

8. Acts as a backup for other members of the country office ICT infrastructure Services team and carries out any other duties relevant to the job, as required by the Supervisor.

REQUIRED QUALIFICATIONS

Education

Essential: Completion of secondary school education. Desirable: Relevant courses in Information and Communications Technology, Proficiency with WHO standard software such as MS Office 365 and Latest Windows server platforms, other network Certifications.

Experience

Essential: At least eight (8) years of progressive relevant experience, including network administration, management of hardware and software platforms, telecommunications facilities, knowledge of Windows-based packages/applications. Desirable: Experience in any UN or international organization an advantage.

Skills

• Formal training and experience in network management, including Working knowledge of routers and, Managed switches technology, structured cabling equipment and related circuitry. Good understanding of Internet Protocol (TCP/IP), LAN and WAN technology.
• Good working knowledge of system administration in a Microsoft Windows environment, installation and management of Microsoft Exchange Server, Microsoft Internet Information Server and Microsoft SharePoint server. Ability to work under pressure; handle stressful situations, resilience, adapt to change in processes and technology.
• Relationship management, inter-personal and conflict resolution skills, teambuilding skills. Strong communication skills: oral, written, presentation, facilitation. A good understanding of global ICT infrastructure, services provided and customers/users.
• Technical understanding of ICT services with ability to translate into business concepts.

WHO Competencies

• Teamwork
• Respecting and promoting individual and cultural differences
• Communication
• Producing results
• Moving forward in a changing environment

Use of Language Skills

Essential: Expert knowledge of English and local language (Sinhalese/Tamil)

REMUNERATION

WHO offers staff in the General Services category an attractive remuneration package, which for the above position includes an annual net base salary starting at LKR 2,544,236 (subject to mandatory deductions for pension contributions and health insurance, as applicable) and 30 days of annual leave.

ADDITIONAL INFORMATION

• This vacancy notice may be used to fill other similar positions at the same grade level.

• Only candidates under serious consideration will be contacted.

• A written test may be used as a form of screening.

• In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.

• According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible.

• Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.

• For information on WHO's operations please visit: http://www.who.int.

• The WHO is committed to creating a diverse and inclusive environment of mutual respect. The WHO recruits and employs staff regardless of disability status, sex, gender identity, sexual orientation, language, race, marital status, religious, cultural, ethnic and socio-economic backgrounds, or any other personal characteristics.

The WHO is committed to achieving gender parity and geographical diversity in its staff. Women, persons with disabilities, and nationals of unrepresented and underrepresented Member States (

https://www.who.int/careers/diversity-equity-and-inclusion

) are strongly encouraged to apply for WHO jobs.

Persons with disabilities can request reasonable accommodations to enable participation in the recruitment process. Requests for reasonable accommodation should be sent through an email to

reasonableaccommodation@who.int

• An impeccable record for integrity and professional ethical standards is essential. WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.

• WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.

• WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.

• WHO also offers wide range of benefits to staff, including parental leave and attractive flexible work arrangements to help promote a healthy work-life balance and to allow all staff members to express and develop their talents fully.

• The statutory retirement age for staff appointments is 65 years. For external applicants, only those who are expected to complete the term of appointment will normally be considered.

• This post is subject to local recruitment and will be filled by persons recruited in the local commuting area of the duty station.

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