All NRC employees are expected to work in accordance with the organisation’s core values: dedication, innovation, inclusivity and accountability. These attitudes and beliefs shall guide our actions and relationships.

Purpose of the role

The ICT Assistant provides technical support to all NRC staff, helps with the implementation of ICT standards and policies, and provides technology support and solutions to meet the needs of the organization. The ICT Assistant will also help in the implementation and management of the software applications and hardware infrastructure that support NRC operations.

What you will do

Adhere to NRC policies, guidance, procedures and the Global ICT Strategy.
Provide information and support to staff on the department’s policies and procedures.
Deliver timely and high-quality ICT hardware, software, and services to the country programme.
Ensure all NRC systems are fully compliant with information security requirements and data privacy standards.
Support with testing new equipment and applications and provide thorough feedback.
Identify problems and errors in the area of activities.
Ensure that NRC’s related activities are implemented within NRC’s Protection Mainstreaming guidelines and report any breaches/concerns to the line manager and/or focal point for proper action.

Specifically you will;

Install, maintain, monitor and update operating systems, software upgrades, security patches and user applications.
Provide routine support for resolving Windows issues, formatting, and setting up Okta accounts and NRC applications.
Maintain Internet and network connectivity in NRC’s offices/ centers.
Maintain and track ICT assets.
Set up and troubleshoot printers, monitoring consumables and paper usage.
Prepare and configure laptops for new employees.
Ensure licensing compliance for all software on NRC computers and network equipment.
Collaborate with Logistics for ICT asset management, advise and assist with procurement by recommending hardware and software specifications.
Ensure proper filing of documents related to support department as per NRC’s policies and procedures.
Support the M&E Department with Data cleaning and data collection.
Perform any other related tasks requested by the line manager.

Professional competencies

Bachelor’s degree in IT, Computer Science, CCE, or relevant computer domain
Minimum 1 - 2 years of experience in Information Technology
Proficiency in English and Arabic, both written and spoken

Behavioral competencies

Planning and delivering results
Working with people
Analyzing
Coping with change
Communicating with impact and respect

What We Offer

NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.

We offer an opportunity to match your career to a compelling cause and a chance to meet and work with people who are the best in their fields.

We are also looking for people who share our values:

To be dedicated in what we do;
To be innovative with our solutions;
To act as one unified and inclusive team;
To be accountable to the donors that make our work possible; the people we exist to serve, and to each other… the members of our NRC family.

Kindly note that empty or incomplete applications as well as CVs received via email will not be considered official and will not be processed.

Apply now

Potential interview questions

Can you describe a time when you resolved a technical issue under pressure?	This evaluates your problem-solving skills in a high-stress situation.	Discuss a specific instance, what steps you took, and what the outcome was.
How do you ensure compliance with ICT standards in your work?	This assesses your knowledge of policies and ability to implement them.	Pro members can see the explanation.
Can you give an example of how you handled a conflict in a team setting?	Pro members can see the explanation.	Pro members can see the explanation.
What strategies do you use for effective communication with non-technical staff?	Pro members can see the explanation.	Pro members can see the explanation.
How do you prioritize tasks when faced with multiple urgent issues?	Pro members can see the explanation.	Pro members can see the explanation.