ICT Assistant

Volunteering Environment Communications & PR IT & Telecom

Overview

Support coordination of ICT functions in the office.

You have:

• Secondary education in computer science or a combination of relevant educational and professional experience.
• A minimum of 2 years of experience in a networking environment (Local Area Network/Wide Area Network - LAN/WAN) is desirable.
• Experience in Microsoft SharePoint and Azure software in a multi-site environment, TCP/IP, MS Office, antivirus software, backup server software, and IT utilities.
• Experience in Microsoft SQL database administration will be an advantage.
• Excellent problem-solving skills and a passion for technical challenges with hands-on experience.
• Knowledge of Freshservice Ticketing System is an asset.

Contract

This is a UNV contract. More about UNV contracts.

Under the overall supervision of Senior Resource Management Officer Ankara, Türkiye, and direct supervision of the National ICT Officer, and in collaboration with relevant units at Headquarters and the Administrative Centres, the successful candidate will be responsible and accountable for supporting the coordination of ICT functions in the office.

The UN Volunteer will: • Provide onsite end-user support to International Organization for Migration (IOM ) staff. • Assist in monitoring and administration of Local Area Network (LAN), Internet connectivity, and equipment. • Support maintenance of current and upcoming Information and Telecommunication (ITC) equipment. • Implement configuration of desktops and laptops for IT services such as Internet, access to network resources, email, and others. • Install, configure, and upgrade hardware and software for desktops and laptops (Windows, MS Office, Antivirus, and in-house produced software). • Detect, remove, and prevent viruses on all systems. • Support management of the overall tracking system for the ITC equipment inventory. • Provide technical support and assistance to end users of mission-critical applications such as MiMOSA and Wave. • Assist in implementation and management of a centralized data backup system. • Provide ITC training to end users when necessary to ensure productive use of existing and new applications and systems. • Regularly report needs and progress on ITC issues within their area of responsibility. • Perform any other duties as assigned. • Prepare periodic reports on IT equipment for the Istanbul mission. • Support the Migration Health Assessment Centre (MHAC ) in Istanbul. • Support and manage the attendance system for all Istanbul locations. • Manage SharePoint (SP ) and Microsoft Azure backup folders. • Provide brief IT training to internal customers after resolving issues. • Set up devices (projector, printer, etc.) for conferences or selection missions outside the office in Istanbul.

• Accountability • Adaptability and flexibility • Creativity • Judgement and decision-making • Planning and organising • Professionalism • Self-management

• Secondary education in computer science or a combination of relevant educational and professional experience. • A minimum of 2 years of experience in a networking environment (Local Area Network/Wide Area Network - LAN/WAN) is desirable. • Experience in Microsoft SharePoint and Azure software in a multi-site environment, TCP/IP, MS Office, antivirus software, backup server software, and IT utilities. • Experience in Microsoft SQL database administration will be an advantage. • Excellent problem-solving skills and a passion for technical challenges with hands-on experience. • Knowledge of Freshservice Ticketing System is an asset.

This is a volunteer assignment, not employment. By sharing your time, energy, and talents, you can support communities in need and become part of something greater than yourself — a global movement for peace, development, and humanitarian aid. Volunteering strengthens trust, solidarity, and reciprocity among citizens, and it can promote a sense of belonging and purpose.

The UN Volunteer will be based in Istanbul, and responsible for arranging her/his own housing and other living essentials. The IOM Istanbul office is in Gayrettepe.

Summary of this national UN Volunteer Entitlements: • Current Monthly Living Allowance (MLA) is USD 1,614 (Paid in Turkish Lira) • Private insurance by CIGNA As per UN’s diplomatic mission status, it is not included in National Security Institution’s (SGK) system but can be only initiated on private basis.

Notes: 1) The allowances are in no way to be understood as a salary, compensation, or reward in exchange for the volunteer work. 2) It's important to note that UNV assignments are volunteer assignments, not employment. 3) You can check full entitlements at the duty station: https://app.unv.org/calculator
4) Please read the complete UN Volunteer Conditions of Service is available at https://explore.unv.org/cos 5) An additional IOM security clearance for the shortlisted candidates may be required for this assignment.

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Potential interview questions

Added 3 months ago - Updated 2 months ago - Source: unv.org