ICT Assistant

Volunteering IT & Telecom

Overview

Assist in providing ICT support for IOM operations in Tunisia.

You have:

• Provide end-user support and ensure that all ICT support requests and queries are logged in the help desk ticketing system and answered appropriately.
• Experience working with specialized international agencies (UN Agencies, International Organisations, and International NGOs) is advantageous.
• Certification in ITIL V4, MS AZ-900, or MS AZ-104 is an advantage.
• Excellent oral and written skills; excellent drafting, formulation, reporting skills.
• Excellent interpersonal skills; culturally and socially sensitive; ability to work inclusively and collaboratively with a range of partners.
• Solid overall computer literacy, including proficiency in various Microsoft Office applications and office technology equipment.
• Self-motivated, ability to work with minimum supervision; ability to work with tight deadlines.
• Desirable: valid national driver’s license and proven ability to drive manual gear 4x4 over rough terrain.

Contract

This is a UNV National Specialist contract. This kind of contract is known as National UN Volunteer. It is normally only for nationals. More about UNV National Specialist contracts.

Established in 1951, IOM is the leading inter‐governmental organization in the field of migration and works closely with governmental, intergovernmental, and non‐governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants. Under the overall supervision of the Head of Sub-office and the direct supervision of the Information Management Officer (IMT Officer), the incumbent will be assisting in providing the needed support for implementing the activities of the IT Unit in Tunisia and its sub‐office Sfax.

1. Provide end‐user support and ensure that all ICT support requests and quires are logged in the help desk ticketing system and answered appropriately within the agreed service level of agreement(SLA), by taking ownership of these requests, opening, updating, and closing them in the help desk ticketing system. a. Take ownership of users’ requests/issues and be proactive when dealing with these issues b. Provide Tier 1 level technical support such as immediate diagnosis and workarounds for reported incidents. c. Log all actions and steps taken to respond to an incident or to complete a request. d. Assist in determining root causes and propose resolutions for problems raised by report ed-incidents. e.Escalate to the Regional Office or Global User Support (GUS) when necessary and according to the identified priority level of the issue.
2. Assist in creating and maintaining comprehensive documentation and reference materials for planned and delivered ICT systems in the mission and update global user support of the planned changes in advance
3. Provide support, troubleshooting, and necessary maintenance of network and system devices including servers (physical and virtual), switches, routers, and other relevant devices.
4. Install and relocate the organizational unit’s hardware, coordinate equipment servicing, and manage user accounts. Maintain an update‐to‐ date inventory of ICT software licenses and of ICT equipment in coordination with the Asset unit, and advice the owners/management about assets that require-re placement and the licenses that require renewal in a timely manner
5. Assist in managing the regular updates of patches and firmware of operating systems and other software and the distribution of the updates to all the workstations, as well as other devices. Regularly update to the latest firmware/patches to ensure protection from threats and vulnerabilities
6. Configure or assist in the configuration of servers (physical and virtual) and active LAN components including wireless devices and other 3 security appliances.
7. Support the proper maintenance and upgrade of operating systems, as well as end‐user applications and software, including MS O365.
8. Provide first‐line support to IOM’s corporate applications and other in‐ house developed software
9. Support the proper implementation of ICT policies, guidelines, and standards in IOM Tunis.

• Accountability • Adaptability and flexibility • Creativity • Judgement and decision-making • Planning and organizing • Professionalism • Self-management

• Certification in any of the following (ITIL V4, MS AZ‐900, MS AZ‐104) is an advantage. • Experience working with specialized international agencies (UN Agencies, International Organisations, and International NGOs) is advantageous • Excellent oral and written skills; excellent drafting, formulation, reporting skills; • Accuracy and professionalism in document production and editing; • Excellent interpersonal skills; culturally and socially sensitive; ability to work inclusively and collaboratively with a range of partners, including grassroots community members, religious and youth organizations, and authorities at different levels; familiarity with tools and approaches of communications for development; • Ability to work and adapt professionally and effectively in a challenging environment; ability to work effectively in a multicultural team of international and national personnel; • Solid overall computer literacy, including proficiency in various Microsoft Office applications (Excel, Word, among others), email, and internet; familiarity with database management; and office technology equipment; • Self-motivated, ability to work with minimum supervision; ability to work with tight deadlines; • Desirable: valid national driver’s license and proven ability to drive manual gear 4x4 over rough terrain; • Sound security awareness;

The position is based in Sfax, Tunisia.

UN Specialist Volunteers get the following package: • Volunteer Living Allowance (2,350 TND per month./Month) • Entry Lump-Sum = USD 400 (one-time payment paid in TND) • Comprehensive coverage for health, life and malicious acts for the UN Volunteer only. • Exit allowance (paid on successful completion of the assignment) TND 195 for each month served, paid on completion of contract. • Access to UNV E-Campus for training and learning including access to LinkedIn learning.

Additional information available at:

• https://app.unv.org/calculator • https://www.unv.org/volunteer-your-country-conditions-service

Apply now

Potential interview questions

Added 1 year ago - Updated 11 months ago - Source: unv.org