ICT Assistant

Volunteering IT & Telecom

Overview

Provide ICT support services at Istanbul Regional Hub

You have:

• A minimum of 3 years of IT user support experience.
• Proficiency in Microsoft Windows Operating Systems (Windows 10, 11).
• Knowledge of Windows Server 2019 and 2022.
• Familiarity with MS Azure and SharePoint services.
• Excellent interpersonal skills and ability to work effectively in a multicultural team.
• Ability to adapt to challenging environments and work with minimal supervision.
• Solid overall computer literacy, including proficiency in MS Office applications.
• Sound security awareness.
• Experience with procurement of IT equipment and services.

Contract

This is a UNV National Specialist contract. This kind of contract is known as National UN Volunteer. It is normally only for nationals. More about UNV National Specialist contracts.

Under the guidance and direct supervision of the ICT Specialist, the ICT Assistant provides ICT support services and daily technical support to the Istanbul Regional Hub (IRH) staff and other users of information management tools and technology infrastructure. The ICT Assistant promotes a client-oriented approach.

• Provides general IT user support to clients by: Continuously assisting users with IT issues • Maintaining computers, servers, printers and other devices in good working status • Monitoring full compliance of IT systems and procedures with UN/UNDP rules and regulations on IT operations • Regular updates of user hardware and software • Continuous monitoring of the network resources to ensure a stable and responsive network environment. • Troubleshooting and monitoring of network problems. • Assisting the procurement of IT equipment, software and services • Provision of ICT support to events, workshops, trainings, etc. • Support to the use of ERP systems functionality for improved business results and improved client services • Perform other duties as required

• Accountability • Adaptability and flexibility • Judgement and decision-making • Planning and organizing • Professionalism • Self-management

IT systems and information computer technology or relevant field of end-user support. • Microsoft Windows Operating Systems (Windows 10, 11) and expected to have good knowledge on Windows Server 2019, 2022. • Knowledge on MS Azure & Sharepoint services & VoIP are important to have.

• Excellent interpersonal skills; culturally and socially sensitive; ability to work inclusively and collaboratively with a range of partners, including grassroots community members, religious and youth organizations, and authorities at different levels; familiarity with tools and approaches of communications for development; • Ability to work and adapt professionally and effectively in a challenging environment; ability to work effectively in a multicultural team of international and national personnel; • Solid overall computer literacy, including proficiency in various MS Office applications (Excel, Word, etc.) and email/internet; familiarity with database management; and office technology equipment; • Self-motivated, ability to work with minimum supervision; ability to work with tight deadlines; • Sound security awareness.

Desirable knowledge in information technology, end-user support in the technology field: • Microsoft Azure & Windows Servers • Windows based operating systems • Apple OS and mobile phone platforms • Microsoft Office applications • SharePoint services • Cisco routers and firewalls • Open source applications • Other commercial software

The UN Volunteer will be based in Istanbul (5-days in the office with full-time engagement) and responsible for arranging her/his own housing and other living essentials. The full entitlements at the duty station: https://app.unv.org/calculator. The complete UN Volunteer Conditions of Service: https://explore.unv.org/cos

The Summary of national UN Volunteer (Specialist) Entitlement (paid in local currency):

• Entry allowance (one-time): USD 400 • 3 Months service in total: USD 4,400 [(Monthly living allowance: USD 1,360 + Exit allowance: USD 113 per month when successfully deliveries and completion)] • Private insurance: Health, dental, life and dismemberment (100%) coverage by CIGNA [As per UN’s diplomatic mission status, it is not included in National Security Institution’s (SGK) system. Can be only initiated on private basis] • Annual leave: 2.5 days accrued per calendar month (For instance: 7.5 days for 3 months service) • Free access to different learning platforms and UN & UNV network

Notes: 1) The allowances are in no way to be understood as a compensation, reward or salary in exchange for the volunteer work. 2) It's important to note that UNV assignments are volunteer assignments, not employment.

The purpose of the allowances and entitlements paid to UN Volunteers is to enable UN Volunteers to sustain a secure standard of living at the duty stations in line with United Nations standards without incurring personal costs. The allowances are in no way to be understood as compensation, reward, or salary in exchange for the UN Volunteer’s service. Contingent on specific eligibility criteria, location of the volunteer assignment, and contractual type and category, the payment of allowances will begin from the date of Commencement of Service For more information on entitlements please read the Condition of Service (https://explore.unv.org/cos). Please note that the amounts can vary according to fluctuations of the monthly post adjustment.

Apply now

Potential interview questions

Added 1 year ago - Updated 1 year ago - Source: unv.org