ICT Assistant

Contract

This is a LICA-4 contract. This kind of contract is known as Local Individual Contractor Agreements. It is normally only for nationals. It's an external contract. It usually requires 4 years of experience, depending on education. More about LICA-4 contracts.

Background Information - Afghanistan

Afghanistan

With more than 20 years of experience in the country, UNOPS Afghanistan focuses on providing maximum support to the people of Afghanistan through the delivery of projects and services that improve the lives of people in need. The UNOPS Afghanistan Country Office (AFCO) serves as an organizational mechanism to deliver a range of projects for which UNOPS has been designated as the implementation agency. At present, UNOPS AFCO activities cover a range of sectors including humanitarian, basic human needs, cash for work, infrastructure, development, procurement and HR services.

The functional objective of UNOPS AFCO is to contribute to improving the lives of girls, boys, men and women living in Afghanistan. The aim of UNOPS AFCO is to provide efficient and cost-effective implementation services on behalf of all our partners to support the humanitarian response and development of the country. UNOPS AFCO’s mission is to exceed the expectations of all stakeholders in the delivery of AFCO services, at all times, in all places, in all circumstances, in order to improve the lives of Afghans in need.

Background Information - Job-specific

Under the direct supervision of the ICT Officer who reports to the Head of Support Services, and technical guidance of the ICT colleagues in HQ, the ICT Assistant is responsible for efficient and effective ICT management and support to the operations in a given geography. In the discharge of her/his duties, the ICT Assistant liaises also with UNOPS programme support colleagues in order to ensure best support. Specific responsibilities and duties include, but are not limited to:

Functional Responsibilities

Functions/Key Results Expected 1. Support radio equipment and network administration 2. ICT Helpdesk Support 3. ICT and System Maintenance 4. Support network administration

1. Support radio equipment and network administration

• Installs all UNOPS radios, Radio towers, all kinds of Codan, ancillary radio equipment, and satellite phone/equipment in all areas of Afghanistan in UNOPS facilities and vehicles.
• Making profile and programming Codan radios, Mobile/Base, Making Code plug and programming of radio Base/Mobile/Handset radios,
• Basic service and repair all communication equipment as necessary in all UNOPS facilities and vehicles.Ensures all radio equipment (office and vehicle) is in well working condition.
• Maintains inventory records on spare radios and repair parts, of tools andt. est equipment

• Monitor the telecommunications equipment to avoid interruption of service

  1. ICT Helpdesk Support

• Ensure timely issuance of laptops, radios, sim cards, cell phones, and other electronic devices to new personnel and visitors

• Assist in monitoring the use of 3G facilities and prepaid voice credits
• Maintains inventory records for ICT inventory
• Support the Monitoring and maintenance of proper data backups of for business continuity and disaster recovery processes and procedures
• Provide help desk level 1 and 2 support to all client requests
• Install ducting for network and patch panels, wiring, network switches, racks, UPS, and punching of network cables with the correct numbering system.

• Interacts with local repair suppliers/workshops facilities in order to turn in and receive items under warranty.

  • ICT and System Maintenance

• Perform daily inspections and reporting of all devices in server rooms, network routers, switches, firewalls, storages, UPS, batteries, and CCTV

• Installation, upgrading and managing of single and duplex multi-mode fibers, ethernet cable, ducting, conduit and drilling
• Installation, troubleshooting, and diagnosis of power supplies, UPS, door phones, photocopiers,satellite phone/equipment, CCTV, batteries, and security surveillance equipment as per the guidance of the IT Officer.
• Arranging and managing VTC equipment in conference rooms for meetings
• Maintenance of MFPs, printers, plotters, scanners, and photocopiers machines

• Labeling of all network patch panels, ports, jacks, faceplates, and updating the required documents

  • Support network administration

• Installation of network devices switches, router, firewall in racks,

• Create, and update accounts, profiles and email groups
• Troubleshooting network and connectivity problem and performs repair and upgrades when required
• Support in the maintenance of network and internet connectivity to ensure stable operation, availability of bandwidth, and reliable connection to the internet and HQ-based systems

• Ensure confidentiality, integrity, and availability of UNOPS ICT systems and UNOPS information assets.

  Impact of Results

  The effective and successful achievement of key results by the ICT Assistant directly affects the overall efficiency and effectiveness of the relevant business unit/project, in ICT management, impacting the timely and effective implementation of the respective services and deliverables. This ensures client satisfaction and promotes the image and credibility of UNOPS as an effective service provider in project services and management. This enhances UNOPS’ competitive position as a partner of choice in sustainable development and project services in the country/region served.

Education/Experience/Language requirements

a. Education - High School Diploma or equivalent. - University Degree (Bachelor’s or Master’s) is desirable and may substitute for some of the required number of years of experience. - A+ certification is desirable. - CCNA and MCITP are desirable.

b. Work Experience - Minimum 4 years of working experience in relevant field - Trained and experienced in the use of radio systems - Experience in the usage of computers and office software packages (MS Office 2010 and/or newer versions). - Experience in management of Active Directory, Windows servers, and network infrastructure.

c. Languages

• English is the working language of UNOPS.
• For the post advertised, fluency and oral and written English is required
• Knowledge of an Afghans Language is an advantage.

Competencies

Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.

Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles. Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role). Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries. Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements. Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving. Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Contract type, level and duration

Contract type: Local ICA Contract level: LICA 4 Contract duration: Ongoing ICA - Open-ended, subject to organizational requirements, availability of funds and satisfactory performance

For more details about the ICA contractual modality, please follow this link: https://www.unops.org/english/Opportunities/job-opportunities/what-we-offer/Pages/Individual-Contractor-Agreements.aspx