ICT Assistant

Contract

This is a G-5 contract. This kind of contract is known as General Service and related categories. It is normally only for nationals. It usually requires 5 years of experience, depending on education.

Salary

The salary for this job should be more than 1,659 USD.

Please keep in mind that the salary displayed here is an estimation by UN Talent based on the location and the type of contract. It may vary depending on the organization. The recruiter should be able to inform you about the exact salary range. In case the job description contains another salary information, please refer to this one.

UNAIDS is an innovative United Nations partnership that leads and inspires the world in achieving universal access to HIV prevention, treatment, care and support. UNAIDS' Cosponsors include UNHCR, UNICEF, WFP, UNDP, UNFPA, UNODC, UN Women, ILO, UNESCO, WHO and the World Bank. Visit the UNAIDS Web site at www.unaids.org Vacancy No.: UNAIDS/24/FT3

Title: ICT Assistant

Grade: G5

Contract type: Fixed-term Appointment

Duration of contract: 2 years

Date: 8 February 2024

Application Deadline: 29 February 2024 Currently accepting applications

Organization unit: AI UNAIDS Joint United Nations Programme on HIV/AIDS (AI) Digital & Technology Solutions

Duty station: Bangkok Thailand About UNAIDS: Serving Communities and Countries to End Inequalities and AIDS

We, the Joint United Nations Programme on HIV/AIDS, lead the global effort to end AIDS as a public health threat by 2030. By placing the Sustainable Development Goals (SDGs) related to reduction of inequalities at the heart of our work, we lead the global response to AIDS by: (i) maximizing equitable and equal access to HIV services, (ii) breaking down barriers to achieving HIV outcomes, and (iii) integrating efficient HIV responses into wider health and protection systems.

We are committed to creating an equal, safe and empowering workplace culture where all people in all their diversity thrive. We live our values of Commitment to the AIDS Response, Integrity and Respect for Diversity. MANDATE OF THE DEPARTMENT: The Management Department promotes effective Operations of the Joint Programme, and provides overarching management functions in human resources, finance, budget, information technology, and administration to enhance UNAIDS' capacity to implement its mandate and vision. Within the Management Department, Digital & Technology Solutions (DTS) ensures that information technology is a strategic enabler of the vision of Getting to Zero and contributes to the transition from managing a disease to ending an epidemic. The DTS team makes new ways of collaboration possible, facilitates greater sharing of knowledge, and provides new tools to reach out and communicate with our key stakeholders and constituencies. To play this critical role, the department is an agent of change, contributing to making UNAIDS work fast, smart and efficiently. Main tasks and Responsibilities of the Position: Under the supervision of ICT Service Desk Officer, the ICT Assistant has the following key responsibilities:

1. Service Desk first level support

a) Provide technical assistance to incidents reported through the Global Service Desk IT management system according to Service Level Agreement (SLA). b) Timely escalate incidents to the second level, and service providers to ensure they are resolved within the SLA. c) Provide technical and operational support to users for calls coming in via the Global Service Desk hotline, e-mail, or tickets via the self-service tool on the catalog. d) Provide support to the ICT Service Desk Officer to identify areas which need coaching and training with the aim of reducing helpdesk calls and enhancing user self- reliance. e) Ensure timely configuration and deployment of desktop/laptop equipment to staff, both in headquarters and in regional/country offices, providing first-level support and escalating to proximity support and external vendors where applicable f) Perform all other related duties or assignments as assigned by ICT Service Desk Officer, and participate in on-call rotation

2. Event and meeting support

a) Provide technical support for online/onsite/hybrid events.

3. ICT Learning support

a) Assist in delivering and organizing, group learning sessions, hands-on sessions, demo sessions, and customization of learning activities to suit individual, workgroup, and organizational learning needs. b) Provide support to the delivery and evaluation of a comprehensive and innovative, on-going IT training programme for UNAIDS staff in Geneva, the RSTs, and country offices. c) Contribute to a positive attitude among staff toward technology utilization. d) Assists in identifying and populating knowledge base articles for UNAIDS staffs e. Assist in the implementation and running of ServiceNow REQUIRED QUALIFICATIONS Education: Essential:

Completion of secondary school education, or relevant technical or vocational training in computer science or related field, including training in Microsoft O365 systems.

Desirable:

University degree at bachelor’s degree level or equivalent in Information Technology, Computer Science or related field, ITIL Certification, and experience with ServiceNow ITSM tool. Competencies: UNAIDS Values 1. Commitment to the AIDS response 2. Integrity 3. Respect for diversity

Core competencies 1. Working in teams 2. Communicating with impact 3. Applying expertise 4. Delivering results 5. Driving change and innovation 6. Being accountable

Managerial competencies: 1. Leading Teams 2. Building Relationships and Networks 3. Developing and Empowering Others 4. Managing Performance and Resources 5. Vision and Strategic Thinking 6. Exercising Sound Judgement Experience: Essential:

Minimum of five years’ experience in similar positions with experience in IT end user support and user training. In addition, experience with supporting Microsoft operating systems, O365 applications, and cloud systems.

Desirable:

Experience supporting Microsoft Azure projects implementation. Languages: Essential: Proficiency in written and spoken English and a working knowledge of the local language of the duty station (Thai).

Desirable: Knowledge of other UN official languages, especially French. Additional Information: Please note that for this vacancy, only nationals of Thailand and legal residents holding a valid residence or work permit are eligible. A valid passport will be requested. Annual salary: (Net of tax) Baht 898869 at single rate - - - - - -

Applications from people living with HIV are particularly welcome. Applications from women and from nationals of non- and under-represented member states are particularly encouraged. - - - - - -

Any appointment/extension of appointment is subject to the Staff Regulations and Rules of the World Health Organization (WHO) adjusted, as necessary, to take into account the particular operational needs of UNAIDS, and any subsequent amendments.

Only candidates under serious consideration will be contacted. - - - - - -

Note: The paramount consideration in the appointment, transfer or promotion of staff is the necessity of securing the highest standards of efficiency, competence and integrity. The medical criterion for recruitment is fitness to work in the particular post. The United Nations HIV/AIDS Personnel Policy clearly stipulates that no staff and/or potential candidates shall be discriminated against on the basis of real or perceived HIV status. HIV infection, in itself, does not constitute lack of fitness to work. There is no obligation to disclose HIV-related personal information.

UNAIDS is committed to providing a work environment that respects the inherent dignity of all persons. UNAIDS has a responsibility to take all appropriate steps to prevent and respond to discrimination, abuse of authority, and harassment, including sexual harassment in the workplace or in connection with work. UNAIDS has zero tolerance towards abusive conduct. - - - - - -

Please visit UNAIDS's e-Recruitment website at: https://erecruit.unaids.org to review and apply to positions. The system provides instructions for online application procedures. All applicants are encouraged to apply online as soon as possible after the vacancy has been posted and well before the deadline stated in the vacancy announcement. Currently accepting applications UNAIDS has a smoke-free environment