ICT Assistant

Contract

This is a G-6 contract. This kind of contract is known as General Service and related categories. It is normally only for nationals. It usually requires 6 years of experience, depending on education.

Salary

The salary for this job should be more than 2,168 USD.

Please keep in mind that the salary displayed here is an estimation by UN Talent based on the location and the type of contract. It may vary depending on the organization. The recruiter should be able to inform you about the exact salary range. In case the job description contains another salary information, please refer to this one.

OBJECTIVES OF THE PROGRAMME

The CSU Team aims at providing administrative, Logistics and related ICT support required to build a conducive working environment for staff members. The ICT support provides information and technologies management services to WHO Office and Clusters.

DESCRIPTION OF DUTIES

The IST User Support Assistant is assigned the following major duties or any other related responsibilities, as may be required, by his/her hierarchical supervisors commensurate with the area of responsibility: Support users in all application, software and hardware related issues;Respond, in a timely basis,to users' requests and update the FAQ and QA database accordingly;Record and manage requests using the official Ticket System softwareEnsure the troubleshooting of computers, printers and other devices; Install, configure and maintain standard desktop configurations;Install and support printers, scanners and other similar devices;Generate and maintain standard desktop configuration images for each model of desktop/laptop;Ensure software and applications' trouble shooting.Install necessary specific drivers and applications on computers.Contribute to the delivery of end-users' trainings in office applications, such as Microsoft office suite and other tools;Provide IT support during meetings held in the office.Install and configure mobile devices (smartphones, tablets) as necessary;Support the identification of staff ITM capacity and skills gaps, propose and implement agreed skill enhancement and training measures.Performs other duties as required.

REQUIRED QUALIFICATIONS

Education

Essential: Completion of secondary school education and technical training in electronics/telecommunications, computersciences or any other related field. Desirable:

Experience

Essential: A minimum of five years of experience in IT customer services and in an IT service-desk environment. Desirable: Experience with UN Agencies would be an added advantage.

Skills

Good knowledge of Microsoft Office and collaborative tools (SharePoint, WebEx, etc.) Good aptitude in the analysis and the resolution of the problems by using the tools and the resources available.Good aptitude to write technical documentation. Ability to support, and maintain applications, apply IST knowledge to practical situationsAnd support internal customers with IT assistance

WHO Competencies

Teamwork Respecting and promoting individual and cultural differences Communication Producing results Ensuring the effective use of resources

Use of Language Skills

Essential: Intermediate knowledge of English. Expert knowledge of Portuguese. Desirable:

REMUNERATION

WHO offers staff in the General Services category an attractive remuneration package, which for the above position includes an annual net base salary (subject to mandatory deductions for pension contributions and health insurance, as applicable) and 30 days of annual leave.

ADDITIONAL INFORMATION

• This vacancy notice may be used to fill other similar positions at the same grade level

• Only candidates under serious consideration will be contacted.

• A written test may be used as a form of screening.

• In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.

• Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.

• For information on WHO's operations please visit: http://www.who.int.

• WHO is committed to workforce diversity.

• WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.

• WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.

• WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.

• This post is subject to local recruitment and will be filled by persons recruited in the local commuting area of the duty station.