ICT ASSISTANT

Contract

This is a G-3 contract. This kind of contract is known as General Service and related categories. It is normally only for nationals. It usually requires 3 years of experience, depending on education. More about G-3 contracts.

**OVERVIEW** ------------ Parent Sector : Field Office Duty Station: Ramallah, Palestine, State of Job Family: Administration Type of contract : Non Staff Level : Level 3 Duration of contract : 6 months, renewable Recruitment open to : Internal and external candidates Application Deadline (Midnight Paris Time) : 28/04/2023 UNESCO Core Values: Commitment to the Organization, Integrity, Respect for Diversity, Professionalism **Only candidates who have the right to work in Palestine may apply for this position** **OVERVIEW OF THE FUNCTIONS OF THE POST** ----------------------------------------- Under the overall guidance of the Senior IT Operations and Service Manager and delegated authority of the Head of Office, and the direct supervision of the Finance and Administrative Officer (AO), the ICT Assistant provides technical support, oversight and quality assurance to the country office, with a dotted line alignment reporting to headquarters. The ICT Assistant will provide technical support, in consultation with the Regional ICT Officer, to UNESCO programs in navigating the country’s technology landscape and identifying, assessing, and integrating technological solutions, standards, and tools that empower programs to make data-driven decisions, strengthen value chains and facilitate accurate, real-time information. Long Description ---------------- **DUTIES AND RESPONSIBILITY** In close collaboration with Bureau for Digital Business Solutions (DBS) and the regional ICT Officer, the National ICT Assistant ensures ICT-related needs are met in the national office. They will support management and operations of all ICT infrastructure, equipment and services for the office, ensure that ICT-delivered services and end-user needs are understood and met, and foresee ICT configuration changes. Activities are carried out according to established ICT standards and policies. Provide user support and technical/functional specialist support to the office. Assist users in solving technical problems and investigating issues by confirming the validity of the problem and seeking known solutions related to these more complex issues. If a problem is new and/or they cannot determine a solution, they are responsible for raising this issue to DBS and/or Regional ICT support and/or local external service provider. Provide ICT support to teleconferences, videoconferences and key events. Long Description ---------------- The ICT Assistant will implement the rollout of new functionalities, applications or services, systems upgrades and IT infrastructure changes under the coordination of DBS and the Regional ICT officer. Follow up on the installation of systems, network components and software. They will advise on best technical solutions to achieve required standards while considering local technical constraints. Propose actions for improving ICT services and reducing costs. Perform needs assessment for new applications and modifications to existing ones, make sure the related policies are followed and that every ICT initiative. Prepare and draft ICT operational, technical, hardware, and software requirements and specifications for procurement and invitations to bid. Update and maintain the ICT equipment inventory (hardware and software details). Long Description ---------------- Identify and analyse training needs on ICT related areas for users, mainly on existing corporate applications and desktop tools, and organize the appropriate courses. Liaise regularly with Host Organization or Institution's Information Technology Service to ensure efficient and reliable operations of the ICT infrastructure and proper implementation of Service Level Agreements. Represent UNESCO at ICT inter-agency meetings and groups at a country level. Additional activities may be required to ensure the success of the work. **COMPETENCIES (Core / Managerial)** ------------------------------------ Accountability (C) Communication (C) Innovation (C) Knowledge sharing and continuous improvement (C) Planning and organizing (C) Results focus (C) Teamwork (C) **-** ----- For detailed information, please consult the [UNESCO Competency Framework](https://en.unesco.org/sites/default/files/competency_framework_e.pdf). **REQUIRED QUALIFICATIONS** --------------------------- ***Education*** \- A Bachelor’s degree in Computer Science or a related field is required \- Relevant certification in hardware and software management is an asset \- Specialized training/certification in computer sciences or information technology is an asset ***Work Experience*** A minimum of three (3) years of experience in the field of information and communication -technologies, including helpdesk, maintenance of hardware and software, packages and applications. ***Skills/Competencies*** \- Integrity, reliability, and sense of commitment in the execution of duties. \- Good analytical and problem-solving skills. \- Very good communication skills, including the ability to draft clearly and concisely. \- Ability to meet tight deadlines, paying close attention to detail and quality of work. \- Good interpersonal skills. Ability to establish good working relationships within a multicultural environment and facilitate teamwork. -Demonstrated resourcefulness, initiative, maturity, tact, and the ability to identify problem areas. -Ability and willingness to acquire new knowledge and techniques. Self-development and initiative taking. -Good computer skills, including the use of relevant software such as MS Office, Visio etc. ***Language*** Excellent knowledge of English and Arabic (written and oral). **DESIRABLE QUALIFICATIONS** ---------------------------- ***Work Experience*** Work experience in the field of ICT with an International Organization or the United Nations. **APPLICATION PROCESS** ----------------------- Interested candidates are invited to submit application online through the Success Factors portal only at careers.unesco.org by clicking on “Apply Now” and downloading and completing the Employment History form (Word document) in ‘Employment History Form / My Documents’. In case you are unable to attach the required documents in the system, please inform us at . **SELECTION AND RECRUITMENT PROCESS** ------------------------------------- Please note that all candidates must complete an on-line application and provide complete and accurate information. To apply, please visit the [UNESCO careers website.](https://careers.unesco.org/careersection/2/joblist.ftl) No modifications can be made to the application submitted. The evaluation of candidates is based on the criteria in the vacancy notice, and may include tests and/or assessments, as well as a competency-based interview. UNESCO uses communication technologies such as video or teleconference, e-mail correspondence, etc. for the assessment and evaluation of candidates. Please note that only selected candidates will be further contacted and candidates in the final selection step will be subject to reference checks based on the information provided. **Footer** ---------- *UNESCO recalls that paramount consideration in the appointment of staff members shall be the necessity of securing the highest standards of efficiency, technical competence and integrity. UNESCO applies a zero-tolerance policy against all forms of harassment. UNESCO is committed to achieving and sustaining equitable and diverse geographical distribution, as well as gender parity among its staff members in all categories and at all grades. Furthermore, UNESCO is committed to achieving workforce diversity in terms of gender, nationality and culture. Candidates from non- and under-represented Member States ([last update here](https://en.unesco.org/careers/geographicaldistribution)) are particularly welcome and strongly encouraged to apply. Individuals from minority groups and indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the highest level of confidentiality. Worldwide mobility is required for staff members appointed to international posts.* *UNESCO does not charge a fee at any stage of the recruitment process.*