ICT Assistant

Contract

This is a UNV National Specialist contract. This kind of contract is known as National UN Volunteer. It is normally only for nationals. More about UNV National Specialist contracts.

The fundamental mission of UNICEF is to promote the rights of every child, everywhere, in everything the organization does — in programs, in advocacy and in operations. The equity strategy, emphasizing the most disadvantaged and excluded children and families, translates this commitment to children’s rights into action. For UNICEF, equity means that all children have an opportunity to survive, develop and reach their full potential, without discrimination, bias or favoritism. To the degree that any child has an unequal chance in life — in its social, political, economic, civic and cultural dimensions — her or his rights are violated. There is growing evidence that investing in the health, education and protection of a society’s most disadvantaged citizens — addressing inequity — not only will give all children the opportunity to fulfill their potential but also will lead to sustained growth and stability of countries. This is why the focus on equity is so vital. It accelerates progress towards realizing the human rights of all children, which is the universal mandate of UNICEF, as outlined by the Convention on the Rights of the Child, while also supporting the equitable development of nations.

In addition to duty station specific vaccine requirements, appointments are subject to confirmation of fully vaccinated status against SARS-CoV-2 (Covid-19) with a World Health Organization (WHO)-endorsed vaccine, which must be met prior to taking up the appointment. It does not apply to UN Volunteers who will work remotely and are not expected to work on or visit UNICEF premises, programme delivery locations or directly interact with communities UNICEF works with, nor to travel to perform functions for UNICEF for the duration of their contracts.

UNICEF offers reasonable accommodation for UN Volunteers with disabilities. This may include, for example, accessible software, travel assistance for missions or personal attendants. We encourage you to disclose your disability during your application in case you need reasonable accommodation during the recruitment process and afterwards in your assignment. More details visit: https://www.unicef.org/timorleste

General ICT / Office Support: ICT Assistant at this level perform a full range of procedural activities in support of ICT to ensure effective communications with client departments/divisions/offices and efficient provision of support to other ICT staff.

Activities include:

• Providing first-level support that includes receiving, processing and logging service requests. • Managing lifecycle of ICT incidents assigned to him/her in service management tool. • Providing support in conferencing with ICT and audiovisual equipment as and when requested. • Creating and assigning work orders. • Maintaining and updating files (electronic and paper) and internal databases. • Maintaining ICT inventory, manuals and other documentation. This may require the incumbent to lift, move, mount, or store equipment.

UNICEF values and competency Required (based on the updated Framework)

i) Core Values

• Care • Respect • Integrity • Trust • Accountability

ii) Core Competencies

 Demonstrates Self Awareness and Ethical Awareness (1)  Works Collaboratively with others (1)  Builds and Maintains Partnerships (1)  Innovates and Embraces Change (1)  Thinks and Acts Strategically (1)  Drive to achieve impactful results (1)  Manages ambiguity and complexity (1)

• practical work experience in information technology, requiring systematic methods of troubleshooting and problem solving is required. • Experience in providing assistance to users on IT products and services, and use of applications and diagnostic tools is required. • Practical experience in providing technical and business Customer Support and Services is required. • Practical experience and working knowledge of various computer platforms and applications is required.

As this is a national UN Volunteer assignment, the UN Volunteer will be responsible for arranging his/her own housing and other living essentials.