ICT Assistant

Contract

This is a UNV National Youth contract. This kind of contract is known as National UN Volunteer. It is normally only for nationals. More about UNV National Youth contracts.

This UNV assignment is part of UNICEF Eastern Caribbean Operation/ICT Section focused on using, teaching and applying UNICEF’s ICT resources, tools and innovation to advance user knowledge, apply technology to improve and simplify operational efficiency and effectiveness, and supporting UNICEF ECA office expansion across the sub-region.

Under the direct supervision of ICT Associate, the National UN Youth Volunteer will undertake the following tasks:

• Installing/upgrading, configuring (routine, standard) and maintaining systems, tools and equipment; • Providing tier-one ICT user support/troubleshooting; • Setting up of hardware on- and off-site across the sub-region; • Knowledge sharing and training staff individually and in groups; • Supporting / troubleshooting on special projects; • Providing on-the-job orientation for users in the use of ICT systems; • Providing first-level support that includes receiving, processing and logging service requests; • Managing lifecycle of ICT incidents assigned to him/her in service management tool; • Providing support in conferencing with ICT and audiovisual equipment as and when requested; • Maintaining ICT inventory, manuals, and other documentation. This may require the incumbent to lift, move, mount, or store equipment; • Any other related tasks as may be required or assigned by the supervisor; • A final statement of achievements towards volunteerism for development during the assignment, such as reporting on the number of volunteers mobilized, activities participated in and capacities developed.

Results/Expected Outputs:

• UNICEF ECA users are fully functioning in accordance with UNICEF ICT hardware and software standards; • Users have expanded capacity through robust trainings and on the job tutorials in UNICEF’s suite of ICT resources and tools; • Users are operational in the application of Service Gateway for ICT support; • UNICEF workspaces are functional to support a flexible work environment supplemented by hot desks; • Innovation is applied consistently to simplify routine operational and governance tasks to improve office efficiencies across the sub-region; • Age, Gender and Diversity (AGD) perspective is systematically applied, integrated and documented in all activities throughout the assignment; • A final statement of achievements towards volunteerism for peace and development during the assignment, such as reporting on the number of volunteers mobilized, activities participated in and capacities developed.

• Professionalism: demonstrated understanding of operations relevant to UNICEF; technical capabilities or knowledge relevant or transferrable to UNICEF procedures and rules; discretion, political sensitivity, diplomacy and tact to deal with clients; ability to apply good judgement; ability to liaise and coordinate with a range of different actors, especially in senior positions; where appropriate, high degree of autonomy, personal initiative and ability to take ownership; resourcefulness and willingness to accept wide responsibilities and ability to work independently under established procedures; ability to manage information objectively, accurately and confidentially; responsive and client-oriented; • Integrity: demonstrates the values and ethical standards of the UN and UNICEF in daily activities and behaviours while acting without consideration of personal gains; resist undue political pressure in decision-making; stand by decisions that are in the organization’s interest even if they are unpopular; take prompt action in cases of unprofessional or unethical behaviour; does not abuse power or authority; • Teamwork and respect for diversity: ability to operate effectively across organizational boundaries; excellent interpersonal skills; ability to establish and maintain effective partnerships and harmonious working relations in a multi-cultural, multi-ethnic, mixed-gender environment with sensitivity and respect for diversity; sensitivity and adaptability to culture, gender, religion, nationality and age; commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of UN operations; ability to achieve common goals and provide guidance or training to colleagues; • Commitment to continuous learning: initiative and willingness to learn new skills and stay abreast of new developments in area of expertise; ability to adapt to changes in work environment. • Planning and organizing: effective organizational and problem-solving skills and ability to manage a large volume of work in an efficient and timely manner; ability to establish priorities and to plan, coordinate and monitor (own) work; ability to work under pressure, with conflicting deadlines, and to handle multiple concurrent projects/activities; • Communication: proven interpersonal skills; good spoken and written communication skills, including ability to prepare clear and concise reports; ability to conduct presentations, articulate options and positions concisely; ability to make and defend recommendations; ability to communicate and empathize with staff (including national staff), military personnel, volunteers, counterparts and local interlocutors coming from very diverse backgrounds; capacity to transfer information and knowledge to a wide range of different target groups; • Flexibility: adaptability and ability to live and work in potentially hazardous and remote conditions, involving physical hardship and little comfort; to operate independently in austere environments for protracted periods; willingness to travel within the area of operations and to transfer to other duty stations within the area of operations as necessary; • Genuine commitment towards the principles of voluntary engagement, which includes solidarity, compassion, reciprocity and self-reliance; and commitment towards UNICEF’s mission and vision, as well as to the UN Core Values.

• Completion of Secondary education is required, supplemented with formal training in Computer Science, Information Systems, Telecommunications, Engineering. • Candidate must be between the age of 18 and 26 years old • Required Experience: 0 to 3 year(s). • Work experience in information technology, requiring systematic methods of troubleshooting and problem solving would be an asset. • Motivated to contribute towards peace and development and to serve others; • Good interpersonal, networking and communication skills; • Willingness to contribute and work as part of a team; • Flexible and open to learning and new experiences; • Respect for diversity and adaptability to other cultures, environments and living conditions; • Previous experience as a volunteer and/or experience of another culture, (i.e. studies, volunteer work, internship) would be highly regarded; • Computer skills (i.e. Word, Excel, PowerPoint, social media, and others).

As this is a National Youth UN Volunteer assignment, the UN Volunteer will be responsible for arranging his/her own housing and other living essentials. National Youth UN Volunteers are part of the malicious insurance plan. https://www.unv.org/