ICT Assistant

Contract

This is a GS-5 contract. This kind of contract is known as General Service and related categories. It is normally only for nationals. It usually requires 5 years of experience, depending on education.

Salary

The salary for this job should be more than 1,970 USD.

Please keep in mind that the salary displayed here is an estimation by UN Talent based on the location and the type of contract. It may vary depending on the organization. The recruiter should be able to inform you about the exact salary range. In case the job description contains another salary information, please refer to this one.

Background

UN Women, grounded in the vision of equality enshrined in the Charter of the United Nations, works for the elimination of discrimination against women and girls; the empowerment of women; and the achievement of equality between women and men as partners and beneficiaries of development, human rights, humanitarian action and peace and security. Placing women’s rights at the center of all its efforts, UN Women leads and coordinates United Nations System efforts to ensure that commitments on gender equality and gender mainstreaming translate into action throughout the world. It provides strong and coherent leadership in support of Member States’ priorities and efforts, building effective partnerships with civil society and other relevant actors.

Afghanistan is one of the world’s most complex emergencies, and the world’s largest humanitarian crisis. Afghan people are grappling with the impact of conflict, poverty, economic decline, and natural disasters. In this context, Afghan women and girls face unique vulnerabilities and require urgent support as gender inequality is interwoven with conflict dynamics and humanitarian needs. It is essential that Afghan women and girls can continue to shape the development of their country, and that their gains are protected. UN Women remains fully committed to supporting Afghan women and girls and to putting them at the center of the global response to the crisis in Afghanistan.

UN Women has been in Afghanistan for two decades. UN Women’s programming approach is informed by analysis of the political, economic and humanitarian situation, risks to and capacities of partner organizations, and needs of Afghan women and girls. UN Women Afghanistan currently has four key programme priorities: (1) Gender in Humanitarian Action, (2) Ending Violence Against Women, (3) Women’s Economic Empowerment, and (4) Women, Peace and Security.

Under the overall guidance of the Chief, Information and Communications Technology (ICT) and the direct supervision of the ICT Associate, the ICT Assistant provides ICT and administrative support services to the Afghanistan Country Office, provides daily technical support to users of information management tools and technology infrastructure. The ICT Assistant promotes a client-oriented approach.

The ICT Assistant works in close collaboration with the Programme and Operations teams for resolving complex ICT-related issues.

Duties and Responsibilities

1. Provide support to the implementation of ICT strategies and new technologies in accordance with corporate information management and technology standards, guidelines, and procedures

• Provide inputs to the development and implementation of the ICT annual work plan.

• Provide IT support in the use of Atlas (UN Women’s implementation of PeopleSoft ERP) functionality for improved business results and improved client services.

  2. Provide technical support in the functioning of the ACO hardware and software

• Make routine repairs and change hardware electronic components.

• Provide technical support to the installation and maintenance of all communication systems including mobile and satellite phones.
• Provide technical support to the installation commercial and in-house developed software and related upgrades, anti-virus programs.

• Maintain an up-to-date inventory of the software and hardware.

  3. Ensure efficient networks administration

• Monitor the network connection on a daily basis to ensure stable and responsive network environment.

• Configure printers and provide user access as required.
• Trouble-shoot and monitor network problems; respond to user needs and questions regarding network access.
• Maintain measures for business continuity and disaster recovery processes and procedures

• Provide technical support to Local Area Network (LAN) management in accordance with UN Women requirements.

  4. Provide web management services

• Maintain the ACO web site and intranet.

  5. Provide administrative support regarding ICT issues

• Maintain inventory and stock of supplies and spare parts in cooperation with the Procurement Unit.

• Research and retrieval of data from internal and external sources; prepare statistical charts, tables, and reports as required.

• Provide ICT support to key events.

  6. Provide technical support and advice to ACO and Programme Presence staff

• Diagnose, evaluate, and prioritize requests for assistance from staff in in ACO – in Kabul and in sub offices experiencing problems with hardware, application software, operating systems, networking, and other computer related issues.

• Set up new email accounts for ACO staff.
• Liaise with ICT staff in HQ for support and guidance.

• Meet all ICT on-boarding requirements for new staff.

  7. Contribute to knowledge building and knowledge sharing in the ACO

• Contribute to the organization of trainings for the ACO staff on ICT issues.

• Maintain library of reference materials.
• Synthesize lessons learned and best practices in ICT.

Key Performance Indicators

• Well maintained and serviced hardware and software
• Quality support and advice to clients
• Timely web maintenance

Competencies

Core Values:

• Respect for Diversity
• Integrity
• Professionalism

Core Competencies:

• Awareness and Sensitivity Regarding Gender Issues
• Accountability
• Creative Problem Solving
• Effective Communication
• Inclusive Collaboration
• Stakeholder Engagement
• Leading by ExamplePlease visit this link for more information on UN Women’s Core Values and Competencies: https://www.unwomen.org/sites/default/files/Headquarters/Attachments/Sections/About%20Us/Employment/UN-Women-values-and-competencies-framework-en.pdf
• Functional Competencies
• Good knowledge of PC/LAN operating systems, Microsoft Windows, corporate ICT security and virus protection systems.
• Good PC hardware troubleshooting skills.
• Good knowledge of video conferencing and telecommunication.
• Good knowledge of Web and database packages.
• Ability to perform a variety of standard specialized and non-specialized tasks and work processes.
• Ability to review a variety of data, identify and adjust discrepancies.

Required Skills and Experience

Education and certification:

• Completion of secondary education is required
• Bachelor's degree in Computer Science is an asset
• Cisco Certified Network Engineer (CCNA) and Microsoft Certified Systems Engineer (MCSE) or Microsoft Certified Professional (MCP) is required. If certification is not available at the time of recruitment, it should be obtained within 6 months

Experience:

• At least 5 years of progressively responsible experience in network administration, windows operating systems and IT technical support.
• Experience in Microsoft Windows 10 is required.
• Experience in Office 365 basic administration is preferred.
• Experience in Sharepoint basic administration is preferred
• United Nations experience is an asset

Language Requirements:

• Fluency in English is required
• Knowledge of the other UN official working language is an asset.

Application:

• All applications must include (as an attachment) the completed UN Women Personal History form (P-11) which can be downloaded from Application and recruitment process | About us: Careers at UN Women | UN Women – Headquarters Kindly note that the system will only allow one attachment. Applications without the completed UN Women P-11 form will be treated as incomplete and will not be considered for further assessment.

Note:

In July 2010, the United Nations General Assembly created UN Women, the United Nations Entity for Gender Equality, and the Empowerment of Women. The creation of UN Women came about as part of the UN reform agenda, bringing together resources and mandates for greater impact. It merges and builds on the important work of four previously distinct parts of the UN system (DAW, OSAGI, INSTRAW, and UNIFEM), which focused exclusively on gender equality and women's empowerment.

Inclusion Statement:

At UN Women, we are committed to creating a diverse and inclusive environment of mutual respect. UN Women recruits employ, trains, compensates and promotes regardless of race, religion, color, sex, gender identity, sexual orientation, age, ability, national origin, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, integrity, and organizational need.

If you need any reasonable accommodation to support your participation in the recruitment and selection process, please include this information in your application.

UN Women has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UN Women, including sexual exploitation and abuse, sexual harassment, abuse of authority, and discrimination. All selected candidates will be expected to adhere to UN Women’s policies and procedures and the standards of conduct expected of UN Women personnel and will therefore undergo rigorous reference and background checks. (Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.)