ICT Assistant

Contract

This is a G-3 contract. This kind of contract is known as General Service and related categories. It is normally only for nationals. It usually requires 3 years of experience, depending on education.

Salary

The salary for this job should be more than 1,251 USD.

Please keep in mind that the salary displayed here is an estimation by UN Talent based on the location and the type of contract. It may vary depending on the organization. The recruiter should be able to inform you about the exact salary range. In case the job description contains another salary information, please refer to this one.

**OVERVIEW** ------------ Parent Sector : Field Office Duty Station: Kabul Classification of duty station: \[\[filter12\]\] Standard Duration of Assignement : \[\[filter13\]\] Job Family: Computer Sciences / Information Technologies Type of contract : Non Staff Level : Level 3 Duration of contract : 1 year Recruitment open to : External candidates Application Deadline (Midnight Paris Time) : 22-September-2022 UNESCO Core Values: Commitment to the Organization, Integrity, Respect for Diversity, Professionalism **OVERVIEW OF THE FUNCTIONS OF THE POST** ----------------------------------------- The Information Communication and Technology (ICT) Assistant reports directly to the field office Senior Finance and Administrative Officer and carries out tasks under the overall authority of the Head of the Field Office. The ICT Assistant is tasked with delivering a range of office­oriented activities in support of the Administrative unit and projects/programmes delivery. Within delegated authority, the ICT Assistant will be responsible for the following duties: Long Description ---------------- **ICT Maintenance Services** 1. Administration and maintenance of the ICT infrastructure, equipment, and services. 1. Undertake action for upgrading, repairing, or replacing ICT infrastructure, equipment, and services when and where appropriate. 2. Maintain the office's computer server and server room and ensure the safety and security of all system applications, databases, and electronic files. 3. Ensure internet connectivity at all times and the proper functioning of all network applications like the intranet, website, shared drives, and e-mail facilities. 4. Assist the users with the implementation of backups to safeguard their own information and keep backup copies of the server information. Ensure that this backup is retained in a safe place in case of a contingency. 5. Perform the routine backup of all computer software, applications, electronic files, or data on time in conformity with HQ/DBS instructions/directives and ensure the recovery of these files or data in case of loss due to disasters or cyber warfare. 6. Keep the ICT Business Continuity Plan and ICT Security Plan updated. Long Description ---------------- **Desktop Support Services** 1. Provide technical support to all authorized users for the installation and/or configuration of new equipment, components, gadgets, and other peripheral accessories like desktops, laptops, notebooks, tablets, phone sets, docking stations, printers, scanners, cameras, and sound and voice devices. 2. Assist authorized users in resolving technical problems encountered using computerized systems and applications by running system diagnosis, maintaining track of problems, liaising with HQ/DBS for technical support, and assisting DBS in diagnosis and troubleshooting/remedial action. 3. Diagnoses and resolves hardware, software, or connectivity problems with minimum delay. 4. Provide support to all users using remote connectivity tools like TEAMS, Global Protect, etc. 5. Ensure connectivity with HQ. Follow up on any problems encountered with the VPN connection and find the best possible solution. 6. Provides/Facilitates basic training to end-users on the use of standard systems. 7. Maintain and update the annual plan for ICT equipment. 8. Update and run the system's antivirus applications and other protective measures routinely as appropriate. 9. Keeps abreast of developments in technology. Long Description ---------------- **Procurement Support Services** 1. Advise the Senior Financial and Administrative Officer on new opportunities to improve and upgrade the IT equipment and the network. 2. Maintain constant communication with the ISP in order to follow up in the case of the interruption of the service. 3. Locally support the implementation of the rollout of new functionalities, software, applications, or services and ICT infrastructural changes as may be released by HQ/DBS from time to time. 4. Assist in the identification of providers for ICT equipment and using LTAs established by UNESCO and other UN entities at local or HQ levels. 5. Provide inputs in the occasional selection of local IT experts undertaking repairs and other works on ICT infrastructure and equipment. **Record management and Institutional memory** 1. Assist in the structure of digital record management in Our Drive with the standardized filing scheme and adopting a naming convention for the digital documents, following DBS's guidelines in the 60-day roadmap. 2. Effective knowledge sharing and reuse enabled. In particular, facilitate internal meetings to update/remind colleagues on DBS policies and new features developed. 3. Participate in meetings and workshops mainly on areas of new technologies and telecommunications and inter-agency ICT meetings. **COMPETENCIES (Core / Managerial)** ------------------------------------ Accountability (C) Communication (C) Innovation (C) Knowledge sharing and continuous improvement (C) Planning and organizing (C) Results focus (C) Teamwork (C) **-** ----- For detailed information, please consult the [UNESCO Competency Framework](https://en.unesco.org/sites/default/files/competency_framework_e.pdf). **REQUIRED QUALIFICATIONS** --------------------------- **Education** - A minimum first-level university degree in Computer Sciences, Information Technology Management, or related field. **Work Experience** - A minimum of five (5) years of professional experience in information technology management or related area. - Experience in international organizations or United Nations agencies. **Language** Fluency in oral and written English **DESIRABLE QUALIFICATIONS** ---------------------------- - Network management - Integrity, including a commitment to respecting privacy rules and confidentiality of data systems. - Strong communication skills, including listening to others, and the ability to collaborate across teams and adapt as needed. - Ability to keep abreast of available technologies. - Ability to work well under pressure. - Strong ability to manage priorities. - Problem-solving, planning, organizing, and managing processes efficiently and accurately, excellent interpersonal skills, teamwork, initiative, and creativity. **BENEFITS AND ENTITLEMENTS** ----------------------------- **Rename the “BENEFITS AND ENTITLEMENTS****”** **title to “APPLICATION PROCESS****”****, and use additional sections if required to add other relevant information.** **Otherwise you can delete this section.** **SELECTION AND RECRUITMENT PROCESS** ------------------------------------- Please note that all candidates must complete an on-line application and provide complete and accurate information. To apply, please visit the [UNESCO careers website.](https://careers.unesco.org/careersection/2/joblist.ftl) No modifications can be made to the application submitted. The evaluation of candidates is based on the criteria in the vacancy notice, and may include tests and/or assessments, as well as a competency-based interview. UNESCO uses communication technologies such as video or teleconference, e-mail correspondence, etc. for the assessment and evaluation of candidates. Please note that only selected candidates will be further contacted and candidates in the final selection step will be subject to reference checks based on the information provided. **Footer** ---------- *UNESCO recalls that paramount consideration in the appointment of staff members shall be the necessity of securing the highest standards of efficiency, technical competence and integrity. UNESCO applies a zero-tolerance policy against all forms of harassment. UNESCO is committed to achieving and sustaining equitable and diverse geographical distribution, as well as gender parity among its staff members in all categories and at all grades. Furthermore, UNESCO is committed to achieving workforce diversity in terms of gender, nationality and culture. Candidates from non- and under-represented Member States ([last update here](https://en.unesco.org/careers/geographicaldistribution)) are particularly welcome and strongly encouraged to apply. Individuals from minority groups and indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the highest level of confidentiality. Worldwide mobility is required for staff members appointed to international posts.* *UNESCO does not charge a fee at any stage of the recruitment process.*