ICT Assistant

Contract

This is a SB-3 contract. This kind of contract is known as Service Board / Service Contract. It is normally only for nationals. More about SB-3 contracts.

Background

UN Women, grounded in the vision of equality enshrined in the Charter of the United Nations, works for the elimination of discrimination against women and girls; the empowerment of women; and the achievement of equality between women and men as partners and beneficiaries of development, human rights, humanitarian action and peace and security.

Under the overall guidance of the Chief, Information and Communications Technology (ICT) and the direct supervision of the Computer Systems Analyst, the ICT Assistant provides ICT and administrative support services to the West & Central Africa Regional Office, provides daily technical support to users of information management tools and technology infrastructure. The ICT Assistant promotes a client-oriented approach.

The ICT Assistant works in close collaboration with the Programme and Operations teams for resolving complex ICT-related issues.

Duties and Responsibilities

1 - Provide support to the implementation of ICT strategies and new technologies in accordance with corporate information management and technology standards, guidelines and procedures

• Provide IT support in the use of Atlas (UN Women’s implementation of PeopleSoft ERP) functionality for improved business results and improved client services.

2 - Provide technical support in the functioning of the RO hardware and software

• Make routine repairs and change hardware electronic components;
• Provide technical support to the installation and maintenance of all communication systems including mobile and satellite phones;
• Provide technical support to the installation commercial and in-house developed software and related upgrades, anti-virus programmes;
• Maintain an up-to-date inventory of the software and hardware;
• Monitor file server traffic, usage, and performance on a regular basis.

3 - Ensure efficient networks administration

• Monitor the network connection on a daily basis to ensure stable and responsive network environment;
• Configure network printers and provide user access as required;
• Trouble-shoot and monitor network problems; respond to user needs and questions regarding network access;
• Maintain backup logs; organize off-site storage of backups;
• Provide technical support to Local Area Network (LAN) management in accordance with UN Women requirements.
• Set up new email accounts for RO staff;

4 - Provide web management services

• Maintain the RO web site and intranet.

5 - Provide administrative support regarding ICT issues

• Maintain inventory and stock of supplies and spare parts in cooperation with the Procurement Unit;
• Review outstanding POs, vouchers and receipts as part of the month-end checklist;
• Submit vendor invoices to Finance team for processing and monitor payments.

6 - Contribute to knowledge building and knowledge sharing in the RO

• Contribute to the organization of trainings for the RO staff on ICT issues;
• Maintain library of reference materials.

Key Performance Indicators

• Well maintained and serviced hardware and software;
• Quality support and advice to clients;
• Timely web maintenance.

Competencies

Core Values:

• Respect for Diversity
• Integrity
• Professionalism

Core Competencies:

• Awareness and Sensitivity Regarding Gender Issues
• Accountability
• Creative Problem Solving
• Effective Communication
• Inclusive Collaboration
• Stakeholder Engagement
• Leading by Example

Functional Competencies

• Good knowledge of PC/LAN operating systems, Microsoft Windows, corporate ICT security and virus protection systems;
• Good PC hardware troubleshooting skills;
• Good knowledge of video conferencing and telecommunication;
• Good knowledge of database packages;
• Ability to perform a variety of standard specialized and non-specialized tasks and work processes;
• Ability to review a variety of data, identify and adjust discrepancies.

Required Skills and Experience

Education and certification

• Completion of secondary education is required;
• Bachelor's degree in Computer Science is an asset;
• Cisco Certified Network Engineer (CCNE) required. If certification is not available at the time of recruitment, it should be obtained within 6 months.

Experience

• At least 3 years of progressively responsible experience in network administration and use of hardware/software, telecommunications facilities

Language Requirements

• Fluency in French is required
• Knowledge of the other UN official working language is an asset.

At UN Women, we are committed to creating a diverse and inclusive environment of mutual respect. UN Women recruits, employs, trains, compensates, and promotes regardless of race, religion, color, sex, gender identity, sexual orientation, age, ability, national origin, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, integrity and organizational need.

If you need any reasonable accommodation to support your participation in the recruitment and selection process, please include this information in your application.

UN Women has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UN Women, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to UN Women’s policies and procedures and the standards of conduct expected of UN Women personnel and will therefore undergo rigorous reference and background checks. (Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.)