ICT Assistant

Contract

This is a SB-3 contract. This kind of contract is known as Service Board / Service Contract. It is normally only for nationals. More about SB-3 contracts.

Background

Under the guidance and direct supervision of the Operations Manager, the ICT Support Assistant provides ICT services, implements ICT management systems and strategies, provides daily technical support to users of information management tools and technology infrastructure. The ICT Support Assistant promotes a client oriented approach.

The ICT Support Assistant works in close collaboration with the Front Office, Management Support and Business Development, Programme and Operations teams in the CO and ONU Femmes HQ staff for resolving complex ICT-related issues, collaborates with Regional ICT Officers (RIO), Regional Bureau ICT Managers (RBIMs), ICT Managers and other ICT Staff.

Duties and Responsibilities

Ensures implementation of ICT strategies and introduction/implementation of new technologies, focusing on achievement of the following results:

• Compliance with corporate information management and technology standards, guidelines and procedures for the CO technology environment;
• Participation in development and implementation of ICT annual plan and Standard Operating Procedures in ICT services;
• Provision of support to the use of Atlas (ONU Femme's implementation of ERP) functionality for improved business results and improved client services.
• Ensures effective functioning of the CO hardware and software packages, focusing on the achievement of the following results:
• Effective functioning (installation, operation and maintenance) of all ONU Femmes hardware equipment and acquisition of hardware supplies;
• Performance of specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and routine repairs;
• Installation of commercial and in-house developed software and related upgrades, anti-virus programs on a timely basis;
• Ensures efficient networks administration, focusing on achievement of the following results;
• Monitoring of the network connection on a daily basis to ensure a stable and responsive network environment;
• Trouble-shooting and monitoring of network problems;
• Ensure that the ONU Femmes desktop and network resources are protected from malicious virus attacks and deploy countermeasures in the event of the attacks;
• Response to user needs and questions regarding network access;
• Maintenance of up-to-date parameters of information for the network clients and electronic mail; Implementation of backup and restoration procedures for local drives. Maintenance of backup logs. Organization of off-site storage of backups;
• Maintenance of up-to-date parameters of information for the network clients and electronic mail; Implementation of backup and restoration procedures for local drives. Maintenance of backup logs. Organization of off-site storage of backups;
• Maintenance of measures in place for business continuity and disaster recover processes and procedures including backup and restoration of both server and local storage facilities;
• The ICT Support Associate works in close collaboration with the Front Office, Management Support and Business Development, Programme and Operations teams in the CO and ONU Femmes HQ staff for resolving complex ICT-related issues, collaborates with Regional ICT Officers (RIO), Regional Bureau ICT Managers (RBIMs), ICT Managers and other ICT Staff;
• Ensures implementation of ICT strategies and introduction/implementation of new technologies, focusing on achievement of the following results;
• Compliance with corporate information management and technology standards, guidelines and procedures for the CO technology environment;
• Participation in development and implementation of ICT annual plan and Standard Operating Procedures in ICT services;
• Provision of support to the use of Atlas (ONU FEMMES's implementation of ERP) functionality for improved business results and improved client services;

Ensures effective functioning of the CO hardware and software packages, focusing on the achievement of the following results:

• Effective functioning (installation, operation and maintenance) of all ONU FEMMES hardware equipment and acquisition of hardware supplies;
• Performance of specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and routine repairs;
• Installation of commercial and in-house developed software and related upgrades, anti-virus programs on a timely basis;

Ensures efficient networks administration, focusing on achievement of the following results:

• Monitoring of the network connection on a daily basis to ensure a stable and responsive network environment.
• Trouble-shooting and monitoring of network problems;

Ensure that the ONU Femmes desktop and network resources are protected from malicious virus attacks and deploy countermeasures in the event of the attacks;

• Response to user needs and questions regarding network access;
• Maintenance of up-to-date parameters of information for the network clients and electronic mail;
• Implementation of backup and restoration procedures for local drives. Maintenance of backup logs; Organization of off-site storage of backups;
• Maintenance of measures in place for business continuity and disaster recover processes and procedures including backup and restoration of both server and local storage facilities.

Competencies

Corporate Competencies:

• Demonstrates commitment to ONU Femme's mission, vision and value;
• Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability.

Functional Competencies:

• Knowledge Management and Learning;
• Shares knowledge and experience and provides helpful advice to others in the office;
• Ability to develop systems for structuring, codifying and providing access to information and knowledge Development and Operational Effectiveness;
• Ability to provide IT support services including IT hardware/ infrastructure support, ERP support, other IT applications support, web design and maintenance;
• Ability to provide input to business processes re-engineering, elaboration and implementation of new systems;
• Leadership and Self-Management;
• Focuses on result for the client and responds positively to feedback;
• Consistently approaches work with energy and a positive, constructive attitude; Demonstrates openness to change and ability to manage complexity.

Required Skills and Experience

Education :

• Secondary education with relevant certifications in hardware and software management and application (Microsoft Certification, Cisco Certification).
• University Degree in Computer Science desirable, but it is not a requirement;
• Cisco Certified Network Administrator (CCNA) and Microsoft Certified Professional (MCP) required;
• If certification is not available at the time of recruitment, it should be obtained within 6 months.

Experience:

• 3 to 5 years of relevant working experience, including network administration, management of hardware and software platforms, telecommunications facilities, knowledge of Windows-based packages/applications.

Language Requirements:

• Fluency in French and good knowledge of spoken and written English.

Notes: The position is open for men and women of Haitian nationality.