ICT Assistant

Contract

This is a UNV National Youth contract. This kind of contract is known as National UN Volunteer. It is normally only for nationals. More about UNV National Youth contracts.

UNFPA is the United Nations sexual and reproductive health agency. Our mission is to deliver a world where every pregnancy is wanted, every childbirth is safe and every young person's potential is fulfilled.

UNFPA Zambia is a fast paced and ever-changing environment. To help respond to this challenge and reach our goals we are seeking to reinforce the ICT function with human resources for a period of one year. ICT Unit activities are carefully thought through to ensure they are rational, justified and aim to effectively support users’ requirements and needs. The function of the Information and Communications Technology (ICT) Assistant requires a combination of technical and interpersonal skills.

The ICT assistant will work closely with the Operations Manager as well as the Management team, Programme and Operation teams on tasks and activities that support UNFPA’s programmes and projects. This would include supporting internal ICT operations as well as providing consultation to sub offices in three (3) provinces which require ICT support

General ICT Management

• Assist in providing technical support on computer software and hardware problems; • Offer support on Microsoft Office Productivity Tools –Word, Excel, Powerpoint, google E-mail services and Internet Explorer, Chrome, Firefox for Internet browsing; • Provide support in the use of tools for data access, transfer and conversion, including support on management of anti-viruses and other related unwanted malware; • Provide support in installing and upgrading of network hardware / software in collaboration with UNDP ICT unit; Ensure compatibility and accurate specifications of software and hardware requisitions; • Assist with the installation and upgrade of hardware and software, including assistance with hardware relocation; • Troubleshooting of personnel computer software and hardware problems, including carrying out and monitoring preventive maintenance programmes; • Support the country office in the evaluation and appraisal of current and future hardware, software and service requirement; • Assist staff in application of user and system guides.

ICT Assets Management

• Work with the Country Office (CO) asset focal point on maintenance of assets records of computer hardware and software; • Maintain up to date records on requests for systems enhancements and maintenance; • Provide support to staff to ensure up to date knowledge on industry trends in software and hardware development.

Desktop Publishing Management

• Offer support in the use of standard Desktop Publishing tools in carrying out such assignments; • Offer support in the design and production of brochures, booklets, information cards and other information leaflets/documents as may be required; • Work with the communications team in developing and maintaining UNFPA Zambia’s office Web pages through technical updates.

Other tasks

• Participate in the ICT related meetings and working groups; • Undertake any other task as determined by the office.

• Accountability • Client Orientation • Communication • Creativity • Ethics and Values • Integrity • Knowledge Sharing • Planning and Organizing • Professionalism • Respect for Diversity • Self-Management • Technological Awareness • Working in Teams

Computer and network administration; Demonstrate ability to work in a team and learn rapidly about current trends and technology; Analytical skills, openness and proficiency in English are required; Experience in project management will be considered an advantage; Good Interpersonal skills and ability to learn; Experience with international organization of at least 3 months or experience in working in a demanding ICT setup for at least 3 months will be an advantage

Zambia is a landlocked, middle-income country with a population estimated at 18 million. Lusaka became the capital city of Zambia in May 1935. Lusaka’s central position in Zambia and its pleasant climate were two of the main reasons for its selection as the capital. It is a metropolis, which provides a home to about two and half million (2.5M) inhabitants of different nationalities. It has grown to become the seat of the Government of the Republic of Zambia and as such all diplomatic missions, international organizations, industrial and commercial entities are based there. Its political, social, economic and cultural significance has also increased through the years.

Public transport is provided by private operators using minibuses and taxis. The bus routes are not mapped and roads are often congested. Good modern housing for rent is available on the open market. The official language is English, which is widely spoken. The country is generally food secure, with sufficient local fresh fruits and vegetables available in the markets, as well as various dairy, poultry and meat products. There are several international schools using the Cambridge GCSE or IGCSE syllabi, from key stage one through to A levels. Health conditions are generally good, although malaria is endemic. Zambia is generally a safe place to live in, although not free of crime. Some prudence is required. For more info, visit: http://www.zambiatourism.com.