ICT AND ADMINISTRATIVE ASSISTANT (SB-2 SC5 Min)

Overview

Provide ICT and administrative support services in compliance with UNESCO Rules and Regulations.

You have:

• Completed secondary education, technical or vocational education in the IT field.
• Minimum Three (3) years of relevant professional experience in the IT field at national and/or international levels.
• Good knowledge of English and Russian languages.
• Excellent interpersonal and communication skills.
• Excellent organizational and coordination skills.

Contract

This is a SC-2 contract. This kind of contract is known as Service Board / Service Contract. It is normally only for nationals. More about SC-2 contracts.

**OVERVIEW** ------------ Parent Sector : Field Office Duty Station: Almaty Job Family: Computer Sciences / Information Technologies Type of contract : Non Staff Level : Level 2 Duration of contract : 1 year with 3 months probation period. Possibility of extension beyond 1 year is subject to funds availability Recruitment open to : External candidates Application Deadline (Midnight Duty Station Time) : 31-OCT-2025 UNESCO Core Values: Commitment to the Organization, Integrity, Respect for Diversity, Professionalism ***(Only candidates entitled to work in Kazakhstan may apply for this post)*** **OVERVIEW OF THE FUNCTIONS OF THE POST** ----------------------------------------- **BACKGROUND AND OBJECTIVE** Under the overall supervision of the Director of UNESCO Almaty Regional Office and the immediate supervision and guidance of the Finance and Administrative Officer, the incumbent provides ICT and administrative support services in compliance with UNESCO Rules and Regulations, practices, standards and procedures. Long Description ---------------- **MAIN DUTIES AND RESPONSIBILITIES** The SC holder carries out the following tasks with care, diligence and compliance with the instructions received from the supervisor: 1\. ICT administration: - Assure technical maintenance and administration of entrusted IT equipment, applications, including upgrades, troubleshooting, data uploads and configuration, and contribute to continuous improvement of data quality, while providing operational user support, training and guidance. - Participate in new application projects, contributing to business case analysis and functional specifications/requirements. Actively contribute to related process improvement and simplification. - Collect and analyze users’ feedback on system anomalies, dysfunctions and improvements needed. Maintain and update documentation, including related process improvement and simplification. - Provide first-level technical assistance for ICT problem including support on devices and applications. - Advise the AO and HQ IT colleagues on local IT procurement conditions and assist in the identification of local providers of IT equipment and services and support with development of specifications for IT equipment and services. - Provide support in the monitoring and update of the IT equipment inventory, organize maintenance and disposal of equipment, participate in regular inventory exercise. - Assist in the maintenance of the digital record system of the office, in line with the procedures for information sensitivity and security. - Assist in the upkeeping and update of the IT Business Continuity and IT Security Plan. - Closely collaborate with other UN agencies IT on the matters related to common IT services, ISP and alike. - Provide ICT support to UNESCO personnel in the antenna/desk offices in other countries of the region (remotely or on site). - Carry out any other related tasks that may be entrusted to him/her by the supervisor. 2\. Administrative support: - Draft and prepare routine correspondence, memoranda and non-substantive reports; - Make arrangements, assist and advise on shipping of office equipment and supplies; liaise with customs services; - Assist in initiating procurement action related to purchasing of office equipment, supplies and services, in the preparation of specifications, Terms of Reference, purchase orders and contracts, monitor status of requisitions and maintain contact with suppliers; - Undertake any other related tasks or assignment requested by the Director of Office or the direct supervisor, or personnel of the administrative unit. The contract holder undertakes to carry out the tasks with care and diligence and due attention to detail. **COMPETENCIES (Core / Managerial)** ------------------------------------ Accountability (C) Communication (C) Planning and organizing (C) Results focus (C) Teamwork (C) **-** ----- For detailed information, please consult the [UNESCO Competency Framework](https://en.unesco.org/sites/default/files/competency_framework_e.pdf). **REQUIRED QUALIFICATIONS** --------------------------- ***EDUCATION*** Completed secondary education, technical or vocational education in the IT field. ***WORK EXPERIENCE*** Minimum Three (3) years of relevant professional experience in the IT field at national and/or international levels. Long Description ---------------- ***SKILLS/COMPETENCIES*** Excellent interpersonal and communication skills, Excellent organizational and coordination skills, with emphasis on quality, efficiency and aptitude to work under pressure. Discretion, initiative and service oriented to provide quality and timely support and services. Good knowledge of standard office software (word processing, spreadsheets, etc.). Capacity to deal with people of different cultural backgrounds efficiently and tactfully. Flexibility to adjust work schedules and priorities. Attention to detail and meticulous in correspondence. **LANGUAGES** Good knowledge of English and Russian languages. **DESIRABLE QUALIFICATIONS** ---------------------------- ***LANGUAGES*** Good knowledge of English and Russian languages. ***EDUCATION*** Specialized training/certification in procurement. ***WORK EXPERIENCE*** Working experience in UN agencies or international organizations. ***SKILLS/COMPETENCIES*** Good knowledge of UN and/or UNESCO’s ERP systems (Quantum, ATLAS, SAP, DUO, etc.). ***LANGUAGES*** Knowledge of Kazakh language. **BENEFITS AND ENTITLEMENTS** ----------------------------- • Salary: base monthly gross 1,075.82 (monthly rates in reference to the local UN FTA salary scales of the locally recruited staff, corresponding to 66% of the gross base salary; subject to change in case of changes in local UN salary scale). • Medical and Pension Coverage. As additional payment, upon proof of enrolment in an appropriate pension and/or medical scheme, the following contributions will be added to the SC holder's remuneration: (a) up to 10% of the SC holder's remuneration to represent UNESCO's sole contribution for pension; and (b) up to 5% of the SC holder's remuneration to represent UNESCO's sole contribution to medical insurance. The SC holder must provide the proof of affiliation to local or private social security scheme if in receipt of an additional payment. • Income Tax. The remuneration paid to SC holders is not exempt from any income tax which may be levied by the tax authorities in the country where work is performed or any other tax authorities. UNESCO shall not reimburse any taxes, duties or other contributions for which the SC holder may be personally liable in respect of payments made under the terms of his/her contract. SC holders will be solely and personally responsible for complying with tax laws that are applicable to them, and for paying any taxes (in particular income tax), duties or other contributions for which they may be personally liable, under any tax laws applicable to them, in respect of any payments made to them under the terms of their SC contract. • UNESCO's salaries are paid in the currency established by the local UN System (currently in KZT). • Annual leave is granted at the rate of 2,5 working days for each completed month of service. The annual leave entitlement must be taken in full during the contract period. • Please note that UNESCO is a non-smoking Organization. **SELECTION AND RECRUITMENT PROCESS** ------------------------------------- Please note that all candidates must complete an on-line application and provide complete and accurate information. To apply, please visit the [UNESCO careers website.](https://careers.unesco.org/careersection/2/joblist.ftl) No modifications can be made to the application submitted. The evaluation of candidates is based on the criteria in the vacancy notice, and may include tests and/or assessments, as well as an interview. UNESCO uses communication technologies such as video or teleconference, e-mail correspondence, etc. for the assessment and evaluation of candidates. Please note that only selected candidates will be further contacted and candidates in the final selection step will be subject to reference checks based on the information provided. **Footer** ---------- **PLEASE NOTE THAT ONLY PRE-SELECTED CANDIDATES WILL BE CONTACTED. A WRITTEN EXAMINATION MAY BE USED IN THE EVALUATION OF CANDIDATES. UNESCO DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS. WOMEN CANDIDATES ARE STRONGLY ENCOURAGED TO APPLY.**

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Potential interview questions

Added 9 months ago - Updated 8 months ago - Source: careers.unesco.org