ICT Analyst

Contract

This is a LICA Specialist-8 contract. This kind of contract is known as Local Individual Contractor Agreements. It is normally only for nationals. It's an external contract. It usually requires 0 years of experience, depending on education. More about LICA Specialist-8 contracts.

Background Information - PSC

Peace and Security Cluster

The UNOPS Peace and Security Cluster (PSC) is a principal service provider in the field of mine action with the United Nations Mine Action Service (UNMAS), UNDP, UNICEF, Governments of mine-affected countries and other mine action partners. It is led by the Director, who has overall authority and accountability for the performance PSC on behalf of its clients. The Director is responsible for administering and providing oversight of the day-to-day management of the Project Field offices, both according to the client requirements and in line with UNOPS rules and regulations.

Background Information - Job-specific

Background Information - Mali Programme

Mali is facing a problem of weapons and explosive hazard contamination because of protracted and recent armed conflicts. The presence of explosive remnants of war (ERW), improvised explosive devices (IED) and insecure stockpiles of weapons and ammunition (obsolete, abandoned or neglected), poses a serious threat to civilians as well as to United Nations and humanitarian personnel operating in the country.

UNMAS deployed to Mali in January 2013 to conduct an emergency assessment of the situation with regard to explosive threats. In July 2013, the United Nations Multidimensional Integrated Stabilization Mission in Mali (MINUSMA) was established under Security Council resolution 2100 and is currently operating under Security Council Resolution 2584 (2021). In accordance with these mandates, the United Nations Mine Action Service (UNMAS) has engaged UNOPS PSC to implement a mine action programme in Mali to:

• Improve the protection of civilians and facilitate humanitarian assistance;
• Enhance national capacity to mitigate explosive threats and enable compliance with international treaty obligations;
• Reduce the explosive threat to MINUSMA and United Nations personnel.

Functional Responsibilities

Under the direct supervision of the Head of Support Services, and technical guidance of the ICT colleagues in HQ, the ICT Analyst is responsible for efficient and effective ICT management and support to the operations in a given geography. In the discharge of her/his duties, the ICT Analyst liaises with UNOPS Programme support colleagues, in order to ensure best support:

1. Provides effective ICT management, focusing on achievement of the following results: - Assessment and evaluation of information technology capacity and requirements of the office in terms of updating hardware and software to acceptable global levels. - Identification and prioritization of areas where improvements need to be addressed to be able to effectively support the organization in achieving its goals and priorities. Provision of cost implications and benefits of recommendation for budget consideration. - Contribution to the planning of global IT strategies and policies by representing the office and providing feedback on local IT requirements, technical capacity in terms of web technology, support and skills available. - Conduct of ongoing proactive evaluation of system performance, identifying areas of inefficiencies and potential problems. Collaboration with management for corrective actions to achieve improved and uninterrupted services. Recommendation of back-up options in potential problem areas that are beyond one’s control. - Ensuring security of information technology operation at all times. Development of back-up programmes and ensuring strict implementation. - Establishment of control systems to ensure that all information technology equipment is maintained regularly and in proper working condition. - Interaction with HQ and IT staff in other UN agencies in the area and participation in information exchange meetings for systems co-ordination, consistency in direction, policy and standards; also for knowledge sharing on software expertise.

2. Identifies, introduces and maintains software applications, focusing on achievement of the following results: - Identification of new areas where computerization is advantageous and applicable. Recommendation of applicable software packages to use, understanding user/clients specification, needs and requirements to achieve client satisfaction. - Maintenance of application systems and in collaboration with clients/users mutual agreement on changes/modifications to existing programmes and reports generated to ensure continued system effectiveness and relevance. Provision of reports, ad hoc or otherwise, required for management information and as a tool for decision-making.

3. Provides efficient network administration, focusing on achievement of the following results: - Up to date with changes in the technology and availability in the area. - Implementation of corporate information technology policy changes applicable to the office, if any, to be compatible and up to par with other offices and achieve a global IT plan.

4. Provides efficient telecommunications service, focusing on achievement of the following results: - Recommendation of strategies to ensure and improve global connectivity and telecommunication facilities. - Proactive maintenance of telecommunications equipment to avoid interruption of service.

5. Provides support to knowledge building and knowledge sharing, focusing on achievement of the following results: - Organization of training for the operations/projects staff on IT-related topics to ensure personnel have sufficient ICT knowledge to perform their primary functions. - Advice to management, clients and colleagues on subject matter expertise. - Sound contributions to knowledge networks and communities of practice. - Synthesis of lessons learnt and best practices in IT.

6. Provide ICT Support to sub offices in the region: - Provide ICT oversight functions and directly coordinate with ICT focal points in the sub-offices.

Education/Experience/Language requirements

a. Education: - Advanced university degree (Master’s degree), preferably in Information Systems, Information Management, Computer Science or related disciplines, is required OR. - Bachelor’s degree preferably in Information Systems, Information Management, Computer Science or related disciplines in combination with 2 years relevant work experience may be accepted in lieu of the Master’s degree.

b. Professional experience: - A minimum of one (1) years working experience in ICT management, Computer Systems Security and/or related fields is required; - Experience in the usage of computers and office software packages and experience in handling of web based management systems is an asset; - Experience of using System Administration tools such Windows 2012, Active Directory Group Policies, TCP/IP, DNS Windows Server, Advanced Server, Web Server and Exchange Server is desired. - Good working knowledge and skills on the Google Workspace (i.e. Google Drive, Google meet, docs, sheets, slides, calendar, emails, Google forms, etc.) is an added advantage. - Working knowledge of LAN and WAN networks is desired;

c. Language - Fluent in English (read, write and speak) is required

Competencies

Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.

Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles. Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role). Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries. Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements. Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving. Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Contract type, level and duration

Contract type: Local Individual Contractor Agreement (LICA) Contract level: Local ICA 8 (ICS 8) Contract duration: Ongoing ICA – Open-ended, subject to organizational requirements, availability of funds, and satisfactory performance

For more details about the ICA contractual modality, please follow this link: https://www.unops.org/english/Opportunities/job-opportunities/what-we-offer/Pages/Individual-Contractor-Agreements.aspx

Additional Considerations

• Qualified female candidates are strongly encouraged to apply.
• Please note that the closing date is midnight Copenhagen time
• Applications received after the closing date will not be considered.
• Only those candidates that are short-listed for interviews will be notified.
• UNOPS seeks to reasonably accommodate candidates with special needs, upon request.
• Work life harmonization - UNOPS values its people and recognizes the importance of balancing professional and personal demands. We have a progressive policy on work-life harmonization and offer several flexible working options. This policy applies to UNOPS personnel on all contract types
• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post
• For retainer contracts, you must complete a few Mandatory Courses (around 4 hours) in your own time, before providing services to UNOPS.
• The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.

It is the policy of UNOPS to conduct background checks on all potential recruits/interns. Recruitment/internship in UNOPS is contingent on the results of such checks.

Background Information - UNOPS

UNOPS is an operational arm of the United Nations, supporting the successful implementation of its partners’ peacebuilding, humanitarian and development projects around the world. Our mission is to help people build better lives and countries achieve peace and sustainable development.

UNOPS areas of expertise cover infrastructure, procurement, project management, financial management and human resources.

Working with us UNOPS offers short- and long-term work opportunities in diverse and challenging environments across the globe. We are looking for creative, results-focused professionals with skills in a range of disciplines.

Diversity With over 5,000 UNOPS personnel and approximately 7,400 personnel recruited on behalf of our partners, spread across 80 countries, our workforce represents a range of nationalities and cultures. We promote a balanced and diverse labour force — a strength that helps us better understand and address our partners’ needs. We continually strive to improve our gender balance through initiatives and policies that encourage the recruitment of qualified female candidates.

Work life harmonization UNOPS values its people and recognizes the importance of balancing professional and personal demands.