IC/UNDP/SP4N-LAPOR/025/2022 - National Consultant for Developing Joint Action Plan of SP4N-LAPOR!

Contract

This is a National Consultant contract. More about National Consultant contracts.

Background

Interest candidate has to access procurement notice Ref.: IC/UNDP/SP4N-LAPOR/025/2022 - National Consultant for Developing Joint Action Plan of SP4N-LAPOR! link: https://procurement-notices.undp.org/view_notice.cfm?notice_id=89269

We encourage you to submit your application through this website and send the complete application to [email protected] (only application with complete supporting document received in [email protected] before or at the closing date will be proceed).

Background

The United Nations Development Programme (UNDP) in Indonesia is initiating a new programme with the Korean International Cooperation Agency (KOICA) to support the Government of Indonesia in strengthening government capacity to handle civil petitions that can improve public service provision over time. In doing so, UNDP and KOICA will establish a tripartite collaboration with KemenPAN-RB to develop a comprehensive and integrated national strategy on the public service complaint management system. This collaboration is also intended to capacitate respective agencies responsible for the management and operation of LAPOR.

The project aims to enhance the e-governance system of Indonesia's government by strengthening the national complaint handling system (SP4N LAPOR!). In achieving the objective, three main outputs are expected to be performed:

1. Develop a master plan and roadmap for a comprehensive national complaint handling system (SP4N-LAPOR!).

2. Enhance institutional capacity on complaint handling of national and subnational governments through Invitational and Local training.

3. Increased government and public awareness on SP4N-LAPOR!, and citizen participation to improve the system, with particular attention to women, youth, Persons with Disabilities (PwDs) and other marginalized groups of the population through Workshops and Promotions.

With support from UNDP and KOICA, the Ministry of Administrative and Bureaucratic Reforms (KemenPANRB-RB) has developed the national public complaint handling system (SP4N-LAPOR!) roadmap for 2020-2024, which has been adopted into the ministry regulation number 46 of 2020. The roadmap serves as a legal basis for implementing SP4N-LAPOR! by sub-national governments. The roadmap also guides the subnational officials in forming the regional policy priorities and securing the regional budget in implementing SP4N-LAPOR!. Therefore, this project focuses on supporting the government, especially KemenPAN-RB, with developing a comprehensive and integrated national strategy to develop a clear direction for SP4N-LAPOR!. In this context, the project has made fundamental progress in enhancing national and sub-national institutional capacity for government officers through a series of SP4N-LAPOR! technical training. However, it is critical to expand the breadth and width of such an approach to forge the strong policy and strategy links to ensure the implementation of needed legal and regulatory changes in support of the implementation of SP4N-LAPOR! and improve its operational efficiency and effectiveness.

In 2021, a new MOU was signed between five government institutions as the main partners of SP4N-LAPOR! Followed by this MOU, in early 2022, those five government institutions of SP4N-LAPOR! have signed the further service agreement, which manages each role and responsibility in the operation of SP4N-LAPOR!. Hence, a further joint action plan is required to manage the operations of SP4N-LAPOR! at the macro level, following each leading institution's role and responsibility. This combined action plan can ensure the effectiveness and efficient implementation of SP4N-LAPOR! at the macro level as well as provide quality assurance in the business process to be in line with the roadmap of SP4N-LAPOR!. In addition, well-established coordination at the macro level is needed to support management at the meso level.

Given some contexts above, UNDP in consultation with KemenPAN-RB will assist to develop joint action plan. The objective of this support is:

• To provide a clear role and responsibility in the operation of SP4N-LAPOR! between five key partners (KemenPAN-RB, Kemendagri, Ombudsman RI, KSP, Kominfo).

• To improve the effective and efficiency of SP4N-LAPOR! operations.

• To provide technical guidance following the Ministerial Decree PAN-RB No 46/2020 on roadmap of SP4N-LAPOR! at macro level.

Considering the technical aspects of these supports, a consultant expert is needed to provide substantive inputs in developing the documents. Terms and conditions for this arrangement will comply and follow UNDP’s SOP on delivering this support.

Duties and Responsibilities

The overall objective of this consultancy service is to provide: (1) initial review to analyze the existing context of SP4N-LAPOR! ; (2) draft of the joint-action plan (3) advisory service by providing substantive inputs and facilitating several meetings.

For this purpose, the selected consultant is required to coordinate, collaborate and engage with the Administrative and Bureaucratic Reforms (KemenPAN-RB), and other SP4N-LAPOR! Leading institutions as required, as well as with SP4N-LAPOR! Project through UNDP Indonesia (SP4N-LAPOR! PMU) as lead/coordinating Agency in Indonesia, for providing review to the Consultant’s outputs.

Under the direct supervision of National Project Manager of SP4N-LAPOR!, overall objective of this consultancy service is to develop joint action plan which consist of:

a. In close coordination with UNDP PMU, conduct an online kick-off meeting. Provide a work plan mentioning the timeline to complete all deliverables and present it to the key partners in the kick-off meeting.

b. Carry out an initial review of relevant documents and regulations to understand the mandates, legal framework, and context of SP4N-LAPOR!. These will include the existing policies and regulations of public service and complaint handling (such as PermenPAN-RB No 62/2018), SP4N-LAPOR! roadmap (PermenPAN-RB No 46/2020), the existing SP4N-LAPOR! business process, the existing SP4N-LAPOR! MOU and service agreement, and other relevant documents such as public complaint management regulations in Kemendagri and Kominfo. UNDP will provide the documents (or the regulations can be accessed via https://jdihn.go.id/).

c. Lead / Facilitate several online consultation meetings, an online FGD, and stakeholder hearing with key partners (KemenPAN-RB and other stakeholders) to obtain feedback.

d. Provide drafts and final document of joint-action plan by incorporating all findings from review/assessment, consultation meetings, FGD, and a stakeholder hearing.

According to the scope of work above, the major outputs for this assignment will be:

1. Detailed workplans and an assessment report covering the findings on identified challenges/issues and proposed framework/ approach.

2. First draft of the joint action plan including the initial outlines and priority areas of collaboration.

3. Second draft of the joint action plan incorporating feedback from consultation meetings and FGD. The draft must cover detail scope and proposed concrete actions.

4. Activity report.

5. Final draft of the joint action plan incorporating feedback from the stakeholder hearings, and proof of activities such as documentations (video recording of workshop or meetings, minutes of meetings, selected photos as attachments or annexes)

Competencies

• Sound familiarity with government administrative procedure and mechanism, public service management, and public complaint handling management.
• Fluency in English with excellent communication and writing skills.
• Strong motivation & ability to work & deliver under short deadlines.
• Focuses on impact & result for the client & responds positively to critical feedback.
• Able to work independently with little or no supervision.
• Previous experience in conducting gender sensitive research is strongly desired.

Required Skills and Experience

Academic Qualifications

Master’s degree in law, public policy, public administration/management, or social studies.

Years of experience

• At least 15 years’ experience with developing policy papers/recommendations/draft regulations (such as draft ministerial decree or ministerial regulation), institution’s work plan such as Technical Action Plan (Renaksi), Government/Local Government Mid Term Planning (RPJMD/RPJMN) or Annual Workplan (RKT).
• Experience with public complaint handling management.
• Experience working with the Government of Indonesia.
• Experience working with International Organization will be an advantage.