Humanitarian Systems Manager

Overview

Oversee systems implementation for humanitarian operations.

You have:

• Undergraduate level degree in data science, computer science, international studies, human rights or other related field
• Minimum 2 years working in the humanitarian sector
• Demonstrated proficiency with PowerPlatform tools
• Strong written and oral communication and presentation skills
• Training and change management experience, including knowledge of adult learning approaches
• Demonstrated knowledge of basic UX/UI design principles
• Proven collaborator, innovator and ‘go getter’ to achieve strategic goals
• Second language in French, Spanish, Arabic or Portuguese

With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Employee Contract Type:

Local - Fixed Term Employee (Fixed Term)Job Description:

This position is a 6‑month fixed‑term role based in Manila, Philippines.

Job Purpose

The Humanitarian Systems Manager is responsible for overseeing the implementation and maintenance of systems (including the co-development of strategic product roadmaps with GTD and other stakeholders) that support humanitarian operations (e.g. wvrelief response portal). This role ensures that technological solutions are effectively integrated into humanitarian programs, enhancing efficiency, coordination, and impact. The role contributes to organizational success by optimizing systems, improving data management, and facilitating seamless operations.

The position requires ability and willingness to travel internationally up to 20% of the time, including deployments into responses (in volatile/unstable environments).

Provide global administration and level one support to end users for key humanitarian platforms

• Work with the Humanitarian Digital Adoption and Literacy Technical Director to establish sustainable systems for training, change management, and issue identification/escalation/resolution
• Deliver training to end users on new and existing features; ensure system documentation is accurate/updated and readily available
• Identify, train and coordinate regional admins to respond to Level 1 end user queries and requests for support
• Respond to Level 2 end user queries and requests for support
• Escalate Level 3 and Level 4 issues appropriately and support timely solutions identification and implementation
• Monitor and provide regular updates to stakeholders and leadership on usage of digital platforms and quality of data contained.

Develop and implement strategic product roadmaps

• Monitor trends in humanitarian stakeholder needs, humanitarian transformations and technological developments to inform decision-making on global humanitarian systems
• Consult essential stakeholders to prioritise and define existing system enhancements and new system requirements, including external stakeholders (donors, partners)
• Analyse requirements against existing organizational and humanitarian sector systems to satisfy principles of non-duplication of entry; define integration requirements where appropriate
• Develop business cases and support fundraising for system development as needed
• Develop and deliver project implementation plans in collaboration with relevant GTD stakeholders and vendors, applying Agile methods.

Backstop data analytics and humanitarian transformation as needed

KNOWLEDGE, SKILL AND EXPERIENCE

Require****d Education, training, license, registration, and/or Certification

• Undergraduate level degree in data science, computer science, international studies, human rights or other related field
• Demonstrated knowledge of basic UX/UI design principles
• Demonstrated proficiency with PowerPlatform tools
• Demonstrated understanding of business analysis and data modelling

Required Professional Experience

• Minimum 2 years working in the humanitarian sector
• Project management experience
• Training and change management experience, including knowledge of adult learning approaches
• Strong written and oral communication and presentation skills
• Ability to persist and overcome change resistance and foster a culture of innovation
• Proven collaborator, innovator and ‘go getter’ to achieve strategic goals.

Preferred Experience, Knowledge and/or other Qualifications

• Second language in French, Spanish, Arabic or Portuguese
• Experience using design tools such as Adobe InDesign or Canva to generate visually appealing content
• Experience developing engaging and accessible systems documentation (e.g. How To guides)

R****equired Language(s) : English

Application deadline: 18th March 2026

Applicant Types Accepted:

Local Applicants Only

Apply now

Potential interview questions

Added 3 months ago - Updated 2 months ago - Source: wvi.org