Humanitarian Accountability Officer

Overview

Manage complaints and accountability mechanisms in humanitarian projects.

You have:

• Master's degree in Social Sciences, International Development, International Relations, Social Work or related field.
• Minimum of 1-2 years in an NGO, especially in a humanitarian emergency context and grant-funded projects.
• Experience working with vulnerable populations.
• Knowledge of the humanitarian system, coordination mechanisms, and donors.
• Excellent ability to communicate with integrity to different stakeholders.
• Good contextual knowledge of local community and social/cultural constraints and realities as well as organizational relationships.
• Experience in data processing or analysis (Excel, etc.) is helpful.
• Ability to travel within Ukraine is required.
• English (required).

With over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 34,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Employee Contract Type:

Local - Fixed Term Employee (Fixed Term)Job Description:

MAJOR RESPONSIBILITES

Accountability Mechanisms – Complaint Response Mechanisms (65%)

• Management of beneficiaries’ hotline, complaints boxes Set up, field visits.
• Ensure active collection of complaints and feedback
• Support the Ukraine team for Monitoring, Evaluation, Accountability and Learning (MEAL) with developing and establishing a complaints and response mechanism for humanitarian programming
• Establish a help desk/information table for community members to answer beneficiary comments/questions during humanitarian aid distribution
• Refer feedback and complaints to relevant stakeholders and departments on a regular basis
• Follow up on internal complaints and feedback referrals with appropriate offices and sectors
• Respond to raised pending issues
• Communicate serious complaints to senior management

Information Provision (5%)

• Develop and review project information materials.
• Ensure that key information reaches beneficiaries and marginalized groups through several ways.
• Always ensure that the principles of World Vision and Core Humanitarian Standards are upheld in all aspects of the MEAL functions and general project management.
• Ensure that beneficiaries and partners have constant access to information about WV’s programs
• Ensure stakeholders have access to channels that effectively process complaints and feedback in line with confidentiality and pre-defined standards.

Consultation and Participation of Affected Populations (10%)

• Lead accountability assessments for all new project areas
• Consult with beneficiaries before developing and implementing accountability systems to use their feedback to design the system
• Provide technical support to Project Manager to adopt participatory approaches related to the project implementation.
• Initiate consultation sessions with community members as required

Reporting (15%)

• Provide detailed summaries of complaint issues for operational meetings
• Develop monthly accountability reports and analyses of trends

Other(5%)

• Carry out additional responsibilities and project tasks as assigned by the MEAL Manager of WV Ukraine, Project Manager

KNOWLEDGE/QUALIFICATIONS FOR THE ROLE

• Educational level required: Master’s degree in Social Sciences, International Development, International Relations, Social Work or related field. (Preferred)
• Minimum of 1-2 years in an NGO, especially in a humanitarian emergency context and grant-funded projects, is important.
• Experience working with vulnerable populations
• Knowledge of the humanitarian system, coordination mechanisms, and donors is preferred.
• Excellent ability to communicate with integrity to different stakeholders (strong interpersonal skills)
• Good contextual knowledge of local community and social/cultural constraints and realities as well as organizational relationships
• Experience in data processing or analysis (Excel, etc.) is helpful.
• Ability to travel within Ukraine is required.
• English (required)

Applicant Types Accepted:

Local Applicants Only

Apply now

Potential interview questions

Added 1 year ago - Updated 1 year ago - Source: wvi.org