Human Resources Specialist, Knowledge Management

Contract

This is a UNV International Specialist contract. This kind of contract is known as International UN Volunteer. It is normally internationally recruited only. More about UNV International Specialist contracts.

WHO began when its Constitution came into force on 7 April 1948, a date we celebrate every year as World Health Day. We are now more than 7000 people from more than 150 countries working in 150 country offices, in 6 regional offices and at our headquarters in Geneva.

WHO works worldwide to promote health, keep the world safe, and serve the vulnerable. Our goal is to ensure that a billion more people have universal health coverage, to protect a billion more people from health emergencies, and provide a further billion people with better health and well-being. https://www.who.int/

The Department of Human Resources and Talent Management (HRT) is responsible for providing a sound, well managed, responsive and efficient organization-wide Human Resources Management strategy and global HR advisory services which support the work of WHO and its member states.

There is a range of HR self-service knowledge base tools to choose from available for WHO staff. The HR Knowledge base is a common web base space where WHO HR policies and information are organized into easily digestible content. These self-service libraries give staff the information they need when they need it and will improve on-boarding of new employees.

Under the supervision of HRT Manager, the incumbent is responsible for managing the sharing and storage of HR knowledge content what will imply consolidating various HR sources on a single platform and coordination of updates. Maintenance of existing tools and platforms by HPJ (HR Policy Unit) and update of WHO HR e-Manual will be retained by HPJ. The incumbent collaborates across the three levels of the Organization, and partners with Organizations for whom WHO provides administrative support, i.e. UNAIDS, UNITAID, ICC and PAHO. Within the HRT Department, the incumbent participates in the development of new approaches, development, implementation, and the maintenance of applications/tools, for knowledge management. From within the HRT Department the incumbent will partner with IMT, HR Policy staff, the Global Human Resources (GHR) technical support team and external providers to lead HR activities involving knowledge management. The incumbent facilitates internal communications on new/updated knowledge management tools and dissemination of HR information, making it easy for WHO staff and HRT team members to find the right answers on HR related matters.

Within the delegated authority and under the supervision of the HR Manager, HR Initiatives and in close cooperation with the Global Knowledge Management and Business Process Team or his/her designated representative, the UN Volunteer “Human Resources Specialist, Knowledge Management” will: 1. Manage the current HR knowledge management practices and tools, as well as design new knowledge distribution approaches and encourage use of the new practices and tools. The central HR repository shall allow employees—regardless of department, location, or tenure—to quickly access the HR information they need via a 24/7 self-service portal. 2. Monitor and analyze the effectiveness of the HR knowledge management by observing its usage and evaluate its impact in terms of the organizational benefit for the different audiences for knowledge management, which include the WHO HR community, the existing workforce members (internal audiences), and potential or new workforce members (external audiences). 3. Interact with all relevant stakeholders, members of the workforce and clients to identify HR knowledge management needs, implement solutions and assess client satisfaction. Respond to queries from clients and staff about the HR knowledge management tools and practices. 4. Develop and directly implement knowledge management solutions, in coordination with IMT as may be required; perform updates to shared platforms, websites and tools designed to store and share HR knowledge; develop training/ resources to promote user adoption of implemented solutions. 5. Participates in new ERP consultations, in the context of HR Service Delivery and resolution of HR cases, with the view of developing Automated Workflow technology to enable employees to route questions direct to Subject Matter Experts (SMEs) within the organization. 6. Address customized permissions for confidential HR data posted on knowledge base space and contribute to development of role-based access control.
7. Ensure regular communications with, and training for, stakeholders, members of the workforce and clients to enable them to access the HR knowledge management tools. 8. Proactively manage the update of HR knowledge management space in close collaboration with the respective HR units and ensuring accessibility to relevant knowledge to all WHO staff and newcomers to WHO. 9. Maintain a high level of innovation and use of cutting-edge technology for knowledge management, organizational learning, indexing and distribution of global corporate HR knowledge management and HR services and content. Raise the visibility and increase global usage of the HR knowledge management. 10. Ensure high client satisfaction by providing needs-based services, based on the results of regular staff information needs’ surveys, user satisfaction surveys and usage analytics. Thrive for continuous improvement and innovation of services in the areas of knowledge management. 11. Ensure content management for new subjects by identifying available HR knowledge and information resources of interest to its clients, expanding on multilingual content. 12. Use of short simple language for Questions/Answers pages following accepted international standards and in order to ensure all the material to be easily accessible and in a single page format. 13. Manage the HR taxonomy, and facilitate taxonomy reviews in coordination with HR focal points and SMEs. 14. Project Management functions to support business process optimization for HR, working with consultants to introduce readable versions of key documentation for WHO staff and external candidates with disabilities.
15. Perform all other related duties as assigned.

Administration-related tasks: Provides daily administrative support to the Manager, HR Initiatives in: a) Acting as a focal point for administrative functions requiring Manager’s approval. b) Maintains an updated and efficient tracking system to ensure cases are efficiently managed within the allocated timeframe and in the most effective way; maintains all necessary records, databases and statistics to allow comprehensive filing, tracking and analysis. c) Monitoring targets and deadlines in submission relevant reports.

Results/expected outputs: • As an active WHO team member, efficient, timely, responsive, client-friendly and high-quality support rendered to WHO and its beneficiaries in the accomplishment of her/his functions, including: • Meeting expectations of the role within the set deadlines; • Age, Gender and Diversity (AGD) perspective is systematically applied, integrated and documented in all activities throughout the assignment; • A final statement of achievements towards volunteerism for peace and development during the assignment, such as reporting on the number of volunteers mobilized, activities participated in and capacities developed.

• Professionalism • Integrity • Teamwork and respect for diversity • Commitment to continuous learning • Planning and organizing • Communication • Flexibility • Genuine commitment towards the principles of voluntary engagement, which includes solidarity, compassion, reciprocity and self-reliance; and commitment towards WHO’s mission and vision, as well as to the UN Core Values.

HR, knowledge management, drafting business documentation or project management. • Experience developing, using and managing knowledge management systems and centralized knowledge and information repositories is an added value. • Direct experience in website update is an added value.

Functional knowledge and skills: • Strong analytical skills and good sense of judgement. • Ability to draft in English neatly, concisely and grammatically correct. • Very good organization and public speaking skills. • High sense of prioritization and attention to details. • Discretion and tact; ability to handle and preserve confidential information. • Ability to liaise with people at all levels in the Organization and to proactively search for information. • Ability to plan ahead and at the same time work well under pressure. • Customer orientation, cultural sensitivity and good business ethics. • Self-motivated, flexible and able to innovate. • Good knowledge of WHO/UN rules, procedures and office practices is desirable.

Other: • Understanding of HR process and recruitment modalities.
• Proficient computer skills in MS Office applications (including PowerPoint, Excel). • Practical knowledge of ERP applications such as Oracle, WorkDay would be an asset. • Practical knowledge of workforce analytics would be an asset.

Living & working in Budapest: WHO is present in two offices in Hungary: WHO Country Office for Hungary and the WHO Budapest Centre.

The WHO Budapest Centre, out-posted office of WHO Headquarters, was established in December 2016, and is composed of the following teams: • Administrative Law team • Global Board of Appeal • Procurement • HRT/TAM Global Sourcing and Recruitment Team • Global Assurance Hub • IT Cybersecurity team • Quality Assurance Capital city: Budapest (population of 1,721,000) Budapest is the centre of cultural life in Hungary and is as lively as any other capital in Europe. It is relatively easy to get along in English in the capital city, especially with the younger generation. Several language schools offer courses to learn Hungarian.

Residential Housing: With the housing market currently over-supplied, expatriates can relatively easily find long-term housing at a wide range of quality and prices. The current monthly rental cost starts at EUR 500 (1-bedroom apartment) plus utilities and common service expenses.

Medical Facilities: Hospitals and clinics meet European standards with facilities for all necessary surgical procedures. Many doctors, particularly in Budapest, speak English.

Educational Facilities: Budapest offers a wide range of educational facilities for children of all ages, including several international schools (English, French, German and Japanese).

UN Volunteer entitlements and allowances: The purpose of the allowances and entitlements paid to UN Volunteers is to enable UN Volunteers to sustain a secure standard of living at the duty stations in line with United Nations standards without incurring personal costs. The allowances are in no way to be understood as compensation, reward, or salary in exchange for the UN Volunteer’s service. Contingent on specific eligibility criteria, location of the volunteer assignment and contractual type and category, the payment of allowances will begin from the date of Commencement of Service For more information on entitlements please read the Condition of Service (https://explore.unv.org/cos). For information specific to your assignment please see below:

Monthly Living Allowance (Per month): USD 1966.82 Entry lump sum (one-time payment): USD 4000 Exit allowance (for each month served, paid on completion of contract): $225 Medical and life insurance: Cigna Private Insurance

Leave entitlements: Annual leave: 2.5 days accrued per calendar month Certified sick leave: 30 days Uncertified sick leave: 7 days Learning leave: 10 working days per consecutive 12 months Maternity Leave: 16 weeks Paternity Leave: 10 days