Human Resources Specialist

Organizational Setting

The Shared Services Centre (SSC) recommends and administers process management and procedures that need to be executed effectively; ensures the management of quality assurance activities associated with the transactional processes and implementation of service delivery; continuously improves the satisfaction of its customers, internal or external, while pursuing a continuous improvement agenda that will drive up service excellence while driving down the costs of service delivery through process standardization, process automation and self-service capabilities.

This role is available in the Affiliate Workforce Unit (AWU), which is part of the SSC HR-Services Unit based in Budapest, Hungary.

Reporting Lines

The Human Resources Specialist will work under the direct supervision of the HR Officer (AWU) in collaboration with the National HR Officers and other team members.

Technical Focus

The Human Resources Specialist will advise on and support the Unit in all matters related to the hiring and contract management of the International Affiliate Workforce of FAO, with special focus on system development and process improvement.

Tasks and responsibilities

The aim of this call for expression of interest is to build a roster of candidates who are able to manage complex caseloads, provide policy and procedural guidance to hiring managers and divisions on a whole range of HR-related matters as well as contribute to developing and maintaining an HR management system that is efficient, flexible and fit-for-purpose.

• Provide operational support to the Affiliate Workforce Unit in the implementation of its diverse functions. • Track and monitor the completion of tasks and activities, ensuring adherence to established timelines and Service Level Agreements (SLAs), reporting any delays or issues to the supervisor. • Monitor and manage the ServiceNow inbox, ensuring timely responses to inquiries through allocating tickets to appropriate individuals or teams. • Handle non-routine and complex cases including for L3 emergencies offices; undertake research and analysis of entitlements and employment conditions and draft correspondence for the Human Resources Officers. • Identify needs and provide recommendations for system changes, prepare Business Change Reports in coordination with the SSC Continuous Improvement Team and the Digitalization and Informatics Division (CSI), coordinate relevant testing activities in the AW Unit and report on results. • Identify and flag system issues, follow up on solutions with relevant teams and divisions in SSC and in headquarters • Contribute to developing and updating training materials. • Research, analyze, and provide reports and statistics to HR Officers, upon request. • Maintain the Unit’s Standard Operating Procedures (SOPs) in close collaboration with the SOP-focal point; act as the focal point for the ISO certification and internal audit processes. • Perform other HR related duties as requested by HR Officer.

CANDIDATES WILL BE ASSESSED AGAINST THE FOLLOWING

Minimum Requirements

• University degree in Computer Sciences Human Resources, Management, Public or Business Administration, Social Sciences or another relevant field. • At least three years of relevant experience in Human Resources or Administration. • Working knowledge (level C) of English and limited knowledge (level B) of one of the other FAO languages for Consultants. Working knowledge (level C) of English is required for PSAs.

FAO Core Competencies

• Results Focus • Teamwork • Communication • Building Effective Relationships • Knowledge Sharing and Continuous Improvement

Technical/Functional Skills

• Work experience in more than one location or area of work • Accuracy and attention to detail • Problem solving skills • Excellent verbal and written communication skills • Strong organizational and planning skills and commitment to discretion and confidentiality • Familiarity with UN personnel administrative procedures and systems • Knowledge of ERP systems and related technology • Ability to work independently and meet deadlines

Selection Criteria

• Previous experience of United Nations policies, procedures, practices and systems, particularly those related to human resources, is highly desirable