Human Resources Analyst, Client Services

Contract

This is a UNV International Specialist contract. This kind of contract is known as International UN Volunteer. It is normally internationally recruited only. More about UNV International Specialist contracts.

As a member of the regional HR team based at the UNFPA Regional Office for Asia and Pacific (APRO) and serving Regional and Country Offices, you will be working closely with the Sr. HR Business Partner for the provision of a full range of high-quality HR services and programs to clients in the Regional Office and in Country Offices across the Asia and Pacific region.

The HR Analyst, Client Services will strive to ensure the delivery and flawless execution of HR services and programmes to field-based managers and staff. The HR Analyst will support managers and staff in the Regional Office and the Country Offices in matters concerning talent sourcing, recruitment, onboarding and induction, mobility, performance management, workforce planning, diversity and inclusion, HR operations including contract management, contributing to policy development and advice training and career development and data analytics.

Within the delegated authority and under the supervision of the Sr. HR Business Partner or his/her designated mandated representative(s), the Human Resources Analyst will be responsible for:

A. Delivering comprehensive HR Services

• Develop a strong understanding of the rationale underlying HR policies to apply and interpret for staff and management on policies, processes and practices;
• Working with the Sr. HRBP and in collaboration with team members and the respective program owners in DHR, support the delivery of the full range of HR client services on the employment life cycle from recruitment and onboarding to contract management and separation, and support the effective implementation of key HR programs in the client area, such as workforce planning, global mobility, performance/talent management, career development and staff learning;
• Support the delivery of other HR programmes and initiatives in the client area;
• Use agreed metrics to measure service delivery in the client area, prepare monitoring reports and recommend corrective action as and when required;
• Research to adjust/improve HR policies, processes, practices or programs when warranted to strengthen HR client services in support of UNFPA’s strategic business objectives;
• Prepare briefs, reports and presentations for clients or internally in the team, as required.
• In coordination with the regional HR team members, analyze and report on the metrics of regional delivery of HR client services and provide analytical support on workforce trends and any custom HR analytics as required working closely with the HR Analytics Unit in the HR Directorate;

B. Partnership and coordination

• Work with relevant stakeholders to ensure compliance and programme delivery in the areas of duty of care, PSEA, evaluation, audit, investigations, ethics;
• In collaboration with DMS, PSD and Corporate HR participate in the definition and implementation of country realignment processes;
• Liaise with relevant UNDP-BES or local UNDP office for benefits and entitlements matters;
• Maintain and coordinate the master schedule of HR events in the regional offices where training/dissemination of corporate initiatives are included, to ensure consistency of coverage of country offices throughout the year;

C. Knowledge development and sharing

• Contribute to knowledge development and knowledge sharing on understanding the organization’s strategic objectives, clients’ business and related HR service delivery by actively participating the DHR Community of Practice as well as any relevant events in the client units;
• Participate in and contribute to special events organized for Client Services Teams for knowledge sharing and community building;
• Promotes synergies country offices in their learning activities, including on-the-job learning, while focusing on Region wide priorities;
• In coordination with the relevant HR colleagues, coordinate regular Information sharing and capacity building sessions for HR focal points in the field;
• Liaise with HR colleagues within and outside the UN System to build knowledge and share current good HR practices.

• Professionalism: demonstrated understanding of operations relevant to UNFPA; technical capabilities or knowledge relevant or transferrable to UNFPA procedures and rules; discretion, political sensitivity, diplomacy and tact to deal with clients; ability to apply good judgement; ability to liaise and coordinate with a range of different actors, especially in senior positions; where appropriate, high degree of autonomy, personal initiative and ability to take ownership; resourcefulness and willingness to accept wide responsibilities and ability to work independently under established procedures; ability to manage information objectively, accurately and confidentially; responsive and client-oriented; • Integrity: demonstrate the values and ethical standards of the UN and UNFPA in daily activities and behaviours while acting without consideration of personal gains; resist undue political pressure in decision-making; stand by decisions that are in the organization’s interest even if they are unpopular; take prompt action in cases of unprofessional or unethical behaviour; does not abuse power or authority; • Teamwork and respect for diversity: ability to operate effectively across organizational boundaries; excellent interpersonal skills; ability to establish and maintain effective partnerships and harmonious working relations in a multi-cultural, multi-ethnic, mixed-gender environment with sensitivity and respect for diversity; sensitivity and adaptability to culture, gender, religion, nationality and age; commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of UN operations; ability to achieve common goals and provide guidance or training to colleagues; • Commitment to continuous learning: initiative and willingness to learn new skills and stay abreast of new developments in area of expertise; ability to adapt to changes in work environment. • Planning and organizing: effective organizational and problem-solving skills and ability to manage a large volume of work in an efficient and timely manner; ability to establish priorities and to plan, coordinate and monitor (own) work; ability to work under pressure, with conflicting deadlines, and to handle multiple concurrent projects/activities; • Communication: proven interpersonal skills; good spoken and written communication skills, including ability to prepare clear and concise reports; ability to conduct presentations, articulate options and positions concisely; ability to make and defend recommendations; ability to communicate and empathize with staff (including national staff), military personnel, volunteers, counterparts and local interlocutors coming from very diverse backgrounds; capacity to transfer information and knowledge to a wide range of different target groups; • Flexibility: adaptability and ability to live and work in potentially hazardous and remote conditions, involving physical hardship and little comfort; to operate independently in austere environments for protracted periods; willingness to travel within the area of operations and to transfer to other duty stations within the area of operations as necessary; • Genuine commitment towards the principles of voluntary engagement, which includes solidarity, compassion, reciprocity and self-reliance; and commitment towards UNFPA’s mission and vision, as well as to the UN Core Values.

• Advanced University Degree in Human Resources, Business Administration, Public Administration, Organizational Development or related disciplines is required.
• Minimum of three years of progressively relevant experience in HR management providing HR support to a large client base, and on a global or regional level; • Knowledge of modern concepts and approaches, and evolving trends in the field of Human Resources;
• Ability to deliver effective solutions to complex HR challenges in a multicultural and increasingly remote-based environment;
• Strong analytical skills: ability to extract data, identify trends and raise to the attention more senior staff with recommended actions;
• Demonstrated innovation and creative problem-solving abilities;
• Excellent organizational and multi-tasking skills: ability to coordinate several work-streams in parallel, while maintaining attention to details;
• Ability to handle confidential information and build a trusting rapport with staff at all levels of the Fund;
• Ability to collaborate effectively and create sense of cohesion in teams;
• Ability to work and adapt professionally and effectively in a multicultural team of international and national personnel;
• Self-motivated, ability to work with minimum supervision; ability to work with tight deadlines;
• Previous experience with a development/humanitarian organization would be an asset.
• Excellent knowledge of information technology systems and tools. Knowledge of Oracle-based HRMS would be an asset;
• Have affinity with or interest in UNFPA’s work, volunteerism as a mechanism for durable development, and the UN System.

The city of Bangkok is a large, exciting metropolis in Thailand. As one of Southeast Asia's most popular tourist destination, Bangkok is famous for its bustling markets and delicious street food, and there is never a dull moment to be had in Bangkok. Its traditional architecture and culture is also an important part of the city, with the bustling, boat-filled Chao Phraya River feeding a large network of canals, the impressive Grand Palace, as well as a number of beautiful sacred temples and monuments within the city. In Thailand the cost of living is very low, and so you can enjoy a large disposable income and the best possible personal finance situation by moving there. Bangkok is a safe city to live in as a foreigner. It also has a high level of medical care, which is often attractive to retirees looking for a cheaper place to retire and families who are looking for a bit of an adventure. With regards to accommodation, there is a wide variety of options for expats, from free-standing family homes typically found in the suburban residential areas to serviced accommodation in luxury condominiums or high-rise apartments. The economy in Thailand is centered on exporting industrial and agricultural goods, including electronic goods and cars. As the largest city and the commercial center, working in Bangkok often means working in finance, tourism, or education. Thailand attracts a massive four million workers from other countries and the Thai currency has remained stable throughout the global economic crash and recovery.

The Asia and Pacific is a unique region, with a diverse group of countries carrying wide differences and distinctive contexts for UNFPA operations. It provides for an interesting and enriching environment, but also requires a mature level of cultural awareness, as well as more stamina and commitment than elsewhere to make life comfortable and affordable. Therefore, open mind, flexibility and the ability and willingness to live and work in a rapidly evolving environment, are essential.