HR Officer (NPO)

Contract

This is a NO-B contract. This kind of contract is known as National Professional Officers. It is normally only for nationals. It's a staff contract. It usually requires 2 years of experience, depending on education.

Salary

The salary for this job should be more than 2,215 USD.

Please keep in mind that the salary displayed here is an estimation by UN Talent based on the location and the type of contract. It may vary depending on the organization. The recruiter should be able to inform you about the exact salary range. In case the job description contains another salary information, please refer to this one.

OBJECTIVES OF THE PROGRAMME

The WHO Global Service Centre (GSC) provides administrative services to all staff and all WHO offices and partner entities worldwide in respect of human resources, payroll, procurement, accounts payable and support of specific corporate IT applications. The aim of this Centre is to serve as the global platform for the swift and reliable delivery of a comprehensive array of products and services covering all these fields. The Global Human Resources (GHR) team within the GSC focuses on the execution of HR Operations in a reliable, efficient, and consistent manner and to serve as a one-stop-shop for all staff in WHO and partner agencies.

DESCRIPTION OF DUTIES

As one of the HR Officers within the Global Human Resources (GHR) Team, and under the direct supervision of a HR Team Lead/HR Officer, the incumbent will lead a sub-unit within GHR. He/she will provide guidance and advice to the team members in contract issuance and maintenance as well as in administration of entitlements. He/she will also provide support to developmental activities to improve performance where necessary. The duties to be performed by the incumbent will cover, but are not limited to the following:

- Provide a variety of specialized HR Operations in the areas of contract and entitlements administration, including verification and/or approval (within the delegated authority) of contracts, letters, and other official documents and authorization of entitlements and statutory travel requests;

- Set, plan and monitor objectives and priorities for the sub-team;

- Motivate team members to provide high-quality, client-oriented services;

- Monitor compliance with the Service Level Agreements (SLAs) and Special Operations Procedures (SOP) and draw attention to deviations and errors so that corrective actions can be taken;

- Ensure that HR Operations are correctly implemented in the Global Management System (GSM);

- Provide guidance and when necessary, train team members on the correct application of rules in the processing of transactions, encouraging them to bring to his/ her attention any complex cases and/or issues;

- Evaluate performance of team members and provide regular feedback;

- Bring to the attention of the supervisor cases that warrant special attention or detailed analysis. Prepare background information and a recommendation to facilitate the decision making process;

- Assist his/her supervisor in reviewing and resolving complex HR issues raised by staff members;

- Propose process improvements as necessary;

- Provide guidance to clients on correct application of Staff Rules, HR policies and procedures;

- Provide effective support to GSM users on HR Modules;

- Assist the supervisor in GSM/Technical/System Management and GSM Quality Assurance;

- Perform other duties as required.

REQUIRED QUALIFICATIONS

Education

Essential:

- University degree from a recognized university with specialization in Human Resources Management, Business aAdministration, Behavioral Sciences or any other related field.

Experience

Essential:

- A minimum of two years of proven experience in the area of human resources management at a professional level in an international organization and/or large corporation is required.

- Proven experience in leading a team.

- Experience in the application of HR policies and procedures.

Desirable:

- Advanced knowledge of the principles and concepts of human resources management.

- Ability to identify issues, conduct rigorous research, and make conclusions and recommendations.

- Experience in working in a Shared Service Centre.

- Experience in Oracle or another ERP system such as SAP or People Soft.

Skills

- Good knowledge of HR management concepts and applications in a larger Organizational context;

- Ability to lead and motivate a group of team members to achieve the unit's goal;

- Ability to work under pressure and prioritize the workload;

- Ability to multi-task while paying attention to detail;

- Sound judgment, integrity and tact when dealing with others;

- Ability to plan and manage projects;

- Good analytical and general organizational skills;

- Excellent inter-personal and communication skills;

- Able to impart knowledge to others.

WHO Competencies

1. Teamwork 2. Respecting and promoting individual and cultural differences 3. Communication 4. Ensuring the effective use of resources 5. Producing results 6. Creating an empowering and motivating environment

Use of Language Skills

Essential: Expert knowledge of English. Desirable: Intermediate knowledge of French.

REMUNERATION

Remuneration comprises an annual base salary starting at MYR 122,690 (subject to mandatory deductions for pension contributions and health insurance, as applicable) and 30 days of annual leave.

ADDITIONAL INFORMATION

• This vacancy notice may be used to fill other similar positions at the same grade level including those of a temporary nature.

• Only candidates under serious consideration will be contacted.

• A written test may be used as a form of screening.

• In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.

• Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.

• For information on WHO's operations please visit: http://www.who.int.

• WHO is committed to workforce diversity.

• WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.

• WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.

• WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.

• This is a National Professional Officer position. Therefore, only applications from nationals of the country where the duty station is located will be accepted. Applicants who are not nationals of this country will not be considered.