HR Management Helpdesk Coordinator Norway

Human Resources

Overview

Coordinate HRMS Help Desk and resolve service tickets efficiently.

You have:

• Excellent interpersonal skills are required for effective communication and teamwork.
• Excellent oral and written communication skills in English are essential.
• Good oral and written communication skills in French are preferred but not mandatory.
• Knowledge of HR business processes is expected to effectively manage HRMS support tasks.
• Ability to manage confidential data in accordance with GDPR and other regulations is necessary.
• Proven record of setting delivery commitments and meeting expectations is ideal.
• Analytical mindset with a strong ability to identify, troubleshoot, and resolve system issues is crucial.
• Ability to manage multiple high-priority tasks and adjust to shifting priorities while meeting deadlines.
• Self-motivation and ability to work independently as well as part of a team are essential.
• Demonstrated ability to quickly adapt to learn new systems and processes is necessary for success.
• Ability to learn technology quickly through instruction and self-training is an asset.

Contract

This is a Professional contract, Grade 7 (NRC) contract. More about Professional contract, Grade 7 (NRC) contracts.

Context

NRC implemented the Oracle Cloud base Human Resource Management System (HRMS) in 2020 called NRC People as the global system solution for Personal Data and support of global people management processes. Towards this end the Global HRMS unit and the Process Owners work closely to ensure the system correctly reflects the NRC People Management process.

The Global HRMS unit has the responsibility for: the Global Help Desk which supports 40+ countries worldwide; adoption of HRMS usage for almost 11,000 staff; act as HR support for sanctioned countries; maintain the configuration and maintenance capacity to maintain and further develop the system, and follow up on quarterly Oracle system releases/updates; take an active part in the ongoing NRC People projects to deliver new modules and functionalities; develop global tools for HR and senior management and support Process Owners in updating Global Learning / Knowledge Based.

Are you a service-minded, friendly, polite, team player, with a strong ability to prioritize and thrive in a fast-paced environment? Great...We have a role for you as our HRMS Help Desk Coordinator.

About the role

The purpose of the HRMS Help Desk Coordinator (HD Coordinator) is to, in accordance with the Service Level Agreement and existing processes and solutions, respond to and resolve service tickets that come to the Global HR Help Desk. The HD coordinator will support the HRMS Configuration and Maintenance team to secure system roles that are compliant with GDPR and the segregation of duties in the organisation, and act as interface between the Process Owners and regional and country HR Focal Points. In addition, the HD Coordinator will support with the implementation of new modules, to ensure a secure transition into operations and maintenance. HD Coordinators also act as HR support for sanctioned / embargoed countries.

The following is a brief description of the role. We know that you are curious and would like to learn more about this role; please click here to access the full Job Description.

About you

As our ideal candidate, you will have the following:

• Service-oriented with a desire to exceed expectations and deliver an outstanding experience.
• Excellent interpersonal skills;
• Excellent oral and written communication skills in English;
• Good oral and written communication skills in French (candidates without French will not be prioritized).
• Knowledge of HR business processes;
• Ability to manage confidential data;
• Proven record of setting delivery commitments and meeting expectations;
• Analytical mindset with a strong ability to identify, troubleshoot, and resolve system issues;
• Ability to manage multiple, high priority/visibility tasks and adjust to shifting priorities, while meeting deadlines;
• Must be self-motivated and able to work independently as well as on a team;
• Demonstrated ability to quickly adapt to learn new systems and processes;
• Ability to learn technology quickly through instruction and self-training.

What makes this position attractive?

• A challenging and exciting opportunity with an international team dedicated to people forced to flee;
• A chance to improve internal process efficiency by being the interface between HR Focal Points and Process Owners;
• A permanent position with Oslo as ​the preferred duty station;
• Salary and benefits according to NRC’s salary scale and terms and conditions.

We are also looking for people who share our values:

• To be dedicated to what we do;
• To be innovative with our solutions;
• To act as one unified and inclusive team;
• To be accountable to the donors that make our work possible; the beneficiaries that we exist to serve; and to each other… the members of our NRC family.

Apply now

Potential interview questions

Added 4 years ago - Updated 1 year ago - Source: nrc.no