Healthcare Benefits Intern (unpaid)
Assist clients with healthcare benefits and casework needs
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Overview
Assist clients with healthcare benefits and casework needs
You have:
- Fluent in English and Spanish, other languages are a plus.
- Strong communication skills to manage client relationships effectively.
- Experience in casework or client support environments is preferred.
RESPONSIBILITIES:
- Assist with client check-ins over the phone or through video calls (as preferred by the client) - In collaboration with Preferred Communities (PC) Casework Team, develop individualized plans with detailed action steps based on client needs; supporting clients with action steps such as exploring employment opportunities, assisting with referrals for additional support services, etc. - Provide direct client-centered casework activities such as contacting clients and external agencies to book and arrange public services and health care appointments; accompanying clients to appointments as needed for support - In collaboration with PC Team and Healthcare Benefits Navigators, develop Access HRA and NYC Housing Connect and other benefits navigation workshop materials; delivery of workshops to clients as needed - Support casework administrative tasks such as enrolling clients into database systems, uploading client documents, completing intake assessments and client agreement forms, accompanying clients to their appointments. - In coordination with Healthcare Benefit Navigators, support screening and enrollment activities for benefit programs such as Medicaid, NYC Care, SNAP, WIC, FairFares, etc. - Keep thorough and accurate case file documentation in IRC’s database - Keep all digital files up to date and create new digital client files as needed - Communicate client concerns and potential challenges to PC Casework Team Members/Healthcare Benefits Navigators
LEARNING OBJECTIVES:
- Gain experience with the U.S refugee resettlement process and services available to clients specifically in/ around New York City.
- Gain experience in identifying clients' needs to appropriately coordinate medical care and connect them to necessary supportive services within the community. - Gain experience with conducting wellness assessments 6 months and 12 months after ICM enrollment and keeping thorough and accurate case file documentation of all direct services provided to clients. - Develop skills in creation and delivery of workshops addressing client housing, employment and resource benefits navigation
Qualifications Fluent in English, Spanish required, French/Wolof, Haitian Creole, Russian, Ukrainian.
Potential interview questions
| Can you describe a time you had to assist someone in navigating a complex system? | This question assesses your experience and skill in supporting clients with challenging processes. | Highlight a specific example where you provided clear guidance and communication to help them succeed. |
| How would you handle a situation where a client is unhappy with the services provided? | The interviewer wants to understand your conflict resolution skills and your ability to communicate effectively under pressure. | Pro members can see the explanation. |
| What steps would you take to ensure accurate documentation of client services? | Pro members can see the explanation. | Pro members can see the explanation. |
Added 2 years ago
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Updated 1 year ago
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Source:
rescue.org
