Health Information System manager

Work Arrangement:

Job Description

Job Description

Background/IRC Summary:

The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in over countries and U.S. cities, we restore safety, dignity, and hope to millions who are uprooted and struggling to endure. The IRC leads the way from harm to home.

Since IRC has worked with refugees and other vulnerable populations in Jordan. IRC’s programs in Jordan focus on urban interventions in the north that address gender-based violence specifically violence against women and girls for Syrian refugees and host community members as well as primary and reproductive health care services to Syrian refugees based in Ramtha and Mafraq Zaatari and Azraq camp.

Job Overview/Summary: HIS manager will be based in the Amman office and will be a responsible for overseeing, maintaining, and developing all the IRC HIS System, The HIS manager will report directly to the health coordinator.

Major Responsibilities: this position will be responsible the overall functioning and performance of the Health Information Systems, including databases and applications, supervise the performance of the HIS, ensuring data accuracy and system reliability and being responsible for:

1- Extend the HIS to other partners including the QFFD's Consortium, Private Health Facilities, and public health facilities (when required), working closely on any configurable, customizable, and interoperability of other HIS owned and operated by the partners.

2- Ensure the implementation of the work-flow system within the IRC clinics, and with the Consortium clinics; and closely supervise the work-integration by direct mentorship of the Health Managers at the clinics.

3-Apply – collect, process, store and distribute – the indicators' definition of the QFFD unified log-frame and ensure the NCDs toolkit conditioning are applied; this also entails any visualization requirements from all partners.

4- Responsible for configuration of electronic medical record transfer –to the NCDs scoring card and other client’s mobile application.

6- Review datasets for deficiencies or errors, correcting any incompatibilities where possible, for improved data quality; follow-up with data collections teams for clarification on missing, incomplete, or incorrect data.

7- Support the programs’ data management staff and the programs’ partner staff in the use of the new technology systems – the decision-making process in the organization.

8- Collaborate closely with partners, providing support and enhancing their capabilities through training sessions and on-site visits. Conduct database verification and organize monthly meetings to track progress, addressing both accomplishments and challenges.

9- Ensure the sustainability and scale, including the transfer the knowledge and practice to other partners by the end of the project, this entails not just the technological part – and working closely with the health coordinator on determinants for HIS adaptation (Environmental, Human, and Organizational).

10 – Working closely with the MEAL department, to ensure that the interconnected components, and capacity of the HIS are always backed through other personnel within respective MEAL’s functional department.

Key Working Relationships:

Position Reports to Health coordinator.

Other Internal and/or external contacts.

Internal: Health Coordinator, Health Manager, MEAL, Clinic based staff.

External: MOH, UNHCR, UNFPA, consortium partners, and other health partners under the supervision of Health Coordinator

Qualifications

Job Requirements:

Education: University degree (Masters) in information management/Technology and systems, computer science, data science or a related field

Work Experience: Minimum 5 years previous experience working with information systems management, monitoring and evaluation, database development and management; NGO experience is an advantage. Statistics, data analysis, data-driven computation are all relevant areas of experience.

Demonstrable experience in health information management, with at least 3 years in a managerial role.

Demonstrated Skills and Competencies:

· Demonstrable experience with tools like Commcare, Tableau, DHIS, power BI, and Excel.

· Experience with descriptive data analysis and/or data management

· Strong digital literacy with Microsoft Office (in particular, Excel)

· Able to develop GUI interface for SQL DB using C#, VBA languages.

Demonstrated Managerial/Leadership Proficiencies:

· Very good analytical and reporting skills with attention to detail.

· Good interpersonal and time management skills.

· Good interpersonal skills and ability to work as part of a team as well as independently.

Computer/Other Tech Requirements:

· Full professional proficiency in Microsoft Office Suite, especially Word, Excel, Outlook.

· Experience with business intelligence and analytic tools such as Tableau and Power PI reports

Language Skills:

Fluent in English and Arabic

Certificates or Licenses:

Certificate of education for the master’s degree or equivalent experience or above if relevant.

This job description can be modified at any time according to changes in the IRC activities or in the context.

Working Environment:

The IRC is providing Primary health Care services to the Syrian Refugees and vulnerable Jordanian communities in Mafraq and Irbid governorates through fixed clinics and mobile clinics. The IRC is also delivering crucial Primary Health Care services to refugees at Zaatari and Azraq refugee camps. This position will be primarily based in the IRC Amman office and will be required to travel to different field locations (clinic) regularly. The security situation in the IRC intervention areas is generally calm and the security department of IRC shares regular security updates to keep the management and staff advised about the new developments.

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The IRC and IRC workers must enforce to the values and principles outlined in IRC Way - Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.